HS Walsh & Sons Ltd Bewertungen 82

TrustScore 5 von 5

4,8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I was struggling to find a replacement pocket watch movement (didnt have a part ID). I emailed them, several times over a week, asking for advice and guidance. Both Julie and Paul replied to my email... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I received useful information when asking about the strengths and weaknesses about a particular bench tool. This guided me in making a better choice for the soecific job I wanted the tool for. My or... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I had purchased a silver plated bracelet on a recent cruise and polished it incorrectly taking off the silver plate .. I found on this website a solution that adds silver back on to the base metal ..... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Friendly, knowledgeable staff, great communication throughout my purchases and nothing was too much trouble. Advice was honest without being pushy or sales focussed. I have bought tools from H S Walsh... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lieferant für Schmuckzubehör
  2. Werkzeuggroßhandel

Vom Unternehmen geschrieben

H S Walsh & Sons have been a leading supplier of tools, equipment, clock and watch materials to the jewellery and horological trades for over 75 years. Serving clients from individual designer makers and independent retailers to large industry groups such as the Company of Master Jewellers, the Signet Group and Rolex, we are renowned for our excellent customer service. With branches in the Jewellery Quarter, Birmingham and Hatton Garden, London we are at the heart of the trade, offering person to person sales, backed up with help, advice and demonstrations from our knowledgeable staff, many with decades of experience. Our head office in Biggin Hill, Kent, supports our branch structure, handles our ecommerce through our website www.hswalsh.com and manages our corporate partner needs. We not only serve the domestic market but trade world wide, exporting to over 150 countries. We are proud to work with some key industry brands such as Durston, GRS, Bergeon and Horotec and are UK & Ireland agents for both Witschi Electronic AG horological testing equipment and Sunstone Orion laser and pulse arc welding machines. Biggin Hill: 01959 543660 Birmingham: 0121 236 9346 Hatton Garden: 020 7242 3711


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

82 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Bought some silver plating solution…

Bought some silver plating solution from them, not sure if it would work but willing to give it a go. So pleased with the result, does everything they claim. Started with a sentimental favorite, and can't believe the result! Now to spend the day re-plating lots of old my rings....

14. August 2022
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Bewertet mit 5 von 5 Sternen

Advice on welders

As always with Walsh's I recently had a fantastic experience buying a welder. Anthony took so much time out to show us the machine, made sure we knew all the details and was on hand to help when we contacted with questions after the purchase. I cannot fault the service - it was impeccable and it was so reassuring and helpful at a time when we were making a significant purchase for our small business. Thank you!

10. Februar 2022
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Bewertet mit 5 von 5 Sternen

Hi i went down to HS Walsh in…

Hi i went down to HS Walsh in Birmingham to look at the Orion welders and Laser welders. I made an appointment with Anthony who was extremly helpful and ran through the pros and cons of both the laser and pulse Arc orion welders.
He let me have a go on the machines so i could get use to how they worked, there was no pressure sales just honest advice. I told Anthony i was just here to asses the two types etc. A was in the process of winding up and thanking Anthony for his time then something came over me and i thought Why Not !! and i bought the Orion C-100, i think he was alittle shocked that i had suddenly made up my mind we both had a laugh about it and the deal was done.
Many thanks to Anthony for his helpful service.

30. September 2021
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Bewertet mit 5 von 5 Sternen

Anthony

Anthony - as always is helpful and honest about what the kit will and will not do - which makes decisions on kit very easy.

27. Juli 2021
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Bewertet mit 5 von 5 Sternen

Very happy customer.

I have always had a good experience with Walshes. They are helpful and very knowledgable about the goods they sell. I was making a major purchase (for me) and spending a lot of money. Anthony could not have been more helpful, giving up his valuable time to go through my options and make sure I got the right machine for my needs. I’m very happy with my purchase. Thank you so much.

18. Mai 2021
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Bewertet mit 5 von 5 Sternen

excellent service

Friendly, knowledgeable staff, great communication throughout my purchases and nothing was too much trouble. Advice was honest without being pushy or sales focussed. I have bought tools from H S Walsh for over 20 years and they have always been great.

17. Mai 2021
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Bewertet mit 5 von 5 Sternen

Fantastic tool shop

I have always purchased tools from Walsh tools. Their product range an knowledge is excellent. They have great customer service.

2. Mai 2021
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Bewertet mit 5 von 5 Sternen

Item out of Stock but Refunded at Once

I phoned first to check that they had the item I wanted in stock before I placed an online order. Unfortunately for me, by the time it was processed, it was no longer in stock. I was sent an email from Sales putting my item on backorder but because I couldn't wait for more than a month, I phoned and asked for a refund. This was processed straight away, for which I am grateful. The customer service was very good and I will return.

24. Februar 2021
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Bewertet mit 5 von 5 Sternen

Purchased some GRS equipment from…

Purchased some GRS equipment from Anthony Hodge last week received next day as promised, great service from Anthony very helpful regarding advice on the correct product for my needs. have purchased from Walsh's a few times now and have always been happy with the service. Thank you

20. Dezember 2019
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Bewertet mit 5 von 5 Sternen

Great service - and my clock works again!

I had lost a winder for my (very old!) clock. Staff were really helpful and even when I’d given up on sorting it managed to source one and send to me. Am really grateful and thank you for great service.

20. November 2019
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Bewertet mit 5 von 5 Sternen

100%

Very helpful, friendly staff in the birmingham branch, always willing to go out their way to give advice and help out best they can, 100% customer satisfaction.

10. Juni 2019
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Bewertet mit 5 von 5 Sternen

Very knowledgeable and friendly staff

Very knowledgeable and friendly staff, placed an order and was unsure of a few items. The Walsh representative was very patient and recommended products that were more suited to me and my business rather than selling me a more expensive product. After I received my order I contacted them for advice on installing a couple of machines and they guided me through the whole process and even sent me PDF guides and instructions. Highly recommended and will now be my only place to purchase my tools and equipment from!

9. Januar 2019
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Bewertet mit 1 von 5 Sternen

hopeless customer service

Ordered a heep of GRS equipment, compressor, engravers, hone, etc. Started with a delay as a couple of bits had to come from the US. Finally set up the compressor and discovered it was 110v not 240v so they sent me a replacement 'a better one'. It arrived covered in oil and broken with water in the cilinder, so I can only imagine They we're palming me off with a used one.
They ordered another one from the US but it broke in transit, so another one was ordered (we are now at 4 attempts). Had to stay in all day for the old compressors to be collected (very heavy).
The staff were apologetic, but that's all they did, nothing as compensation for the weeks without the kit. I had turned down a cheeper quote from another supplier. I will order from the US next time.
Walsh have an old fashioned idea of customer service.

Reply below 3 1/2 years after I posted my review. Nothing about trying parse off a used compressor as new?

31. Oktober 2018
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Antwort von HS Walsh & Sons Ltd

We are very sorry you are unhappy with our service. Unfortunately the courier damaged the replacement compressor after the supplier originally sent us the 110v version in error. We did resolve all issues and refunded the item in full. Very sorry this happened and that you had to stay in waiting for delivery.

Bewertet mit 5 von 5 Sternen

Needed some watch tools and found this…

Needed some watch tools and found this company online.
I Thought I would visit the Hatton Garden branch to buy in person.
On a quite dull Tuesday morning found the staff to be so utterly friendly and helpful as I only wanted a couple of small watch tools. They were very informative when questioned about the products that I was interested in.
Thank you for your professional attitude.

14. März 2018
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Bewertet mit 5 von 5 Sternen

Can't fault the service

Can't fault the service, I deal with everyone from HQ, London, Birmingham and online . Everyone is very helpful and friendly and amazing service.

3. Juli 2017
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