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Firstly the chap I spoke to seemed kind and helpful. However, I have been left totally frustrated by the whole pension procedure from BW. When I agreed to take the lump sum of my total pension which wasn't much, under 30K, I was informed about how much the amount would be. I was then informed it would take over 8wks to set this up. In the interim, and after being told day after day the final amount would be in my account, I have been informed that the final figure has dropped by over 5%. Now they tell me I have to go back on and agree to new amount, but alas the site won't let me on. Find it sooooo difficult to comprehend how a pension pot can drop over 5% in 8wks, considering the buoyancy of the stock market etc. Just to reiterate, the person I spoke to was pleasant and cordial, but the whole experience, all things considered, and the tardiness of they're payment, has left me frustrated and hugely disappointed!! If I could give a zero rating I would.

almost never respond and if they do they send you generic rubbish and ignore your questions

Really chuffed with the support and the whole experience. Kept things simple and open. One happy customer

ASSITECA, entrata a far parte del gruppo, dei cui servizi ho usufruito con grande soddisfazione da inizio anni '90, nell'ultimo anno ha peggiorato la qualità e l'attenzione alle esigenze del cliente per i servizi assicurativi. Trasparenza e feedback sembrano non fare più parte degli obiettivi del personale. In questi giorni sto cercando di contattare e di chiarire una polizza assicurativa auto appena rinnovata, ma oltre ad una formale risposta via mail, non soddisfacente, non ho ottenuto. Non consiglierei di avvalersi del loro servizio e io stesso sto rivalutando l'idea di proseguire ad avvalermene...

Very complete information and quick responses from Jenni who handles our SSAS

If I could give zero stars I would, sent a email 15 April requesting pension forecast, phoned today 28th April to find out that my email hadn’t even been looked at and earliest it would be look at would be 29th April and then it would be 10 days to receive a response, absolutely shocking and appealing service

Very happy with the service I have received.

The team at Barnett Waddingham are knowledgeable and helpful.

I keep sending messages via email and the portal but the only response I ever get is acknowledgement emails. Three weeks later I have heard nothing. My first query was quite involved so I've tried making simpler and more easily resolved queries but still nothing. I don't think they are calculating my annual increases properly so it's quite frustrating.

Closing my SIPP proved very challenging with one particular fund who were demanding and difficult. The team at Barnett Waddington went above and beyond helping to get my funds. The communication was excellent and I felt that they were on top of the issue all the way through. I would recommend their services to anyone.

I have received absolutely dreadful service from Barnett Waddingham and would give them zero stars if I could. 6 1/2 months after raising the matter, I still can't access my on line account in Clarity. How difficult can it be? Are their IT people totally incompetent? If they can't even set up an online account, I dread to think how chaotic their other business processes must be. Truly, truly, awful.

Very responsive, effective, friendly service, easy to get ahold of quickly by phone in urgent cases

I can not thank Daniel in Liverpool enough for his help in migrating our scheme
Was very helpful and nothing was too much trouble
10/10

Between you BW FCF and IGG you do not know anything about timescales .I was told in June 2023 it would be a matter of months .Then in April 2024 told it would be this year both by BW.So were these just made up .So can I ask you again what did you get paid for exactly

AMERSHAM branch Pension Scheme
I have tried three times to speak to someone at BW but other than the operator it has been an impossible task for anyone to pick up a phone. I was even promised a call back and that never happened.
The last written communication was 10 Oct with no word since as to when I am getting my pension. Having finished work in August and with no income since, no one at BW could care less the stress caused in not knowing how much or when my pension will start.
Very poor communication, unhelpfulness and serious lack of any customer service.
Updated 15.11.24
The day after writing this review the matter has been sorted with email confirmation of my pension start date and written apology. Going forward hopefully the pension team will now realize spending 5 minutes on the phone updating a customer would prevent a lot of upset.

Dan was fantastic. He really was patient, knowledgeable and customer friendly.
Explained the forms in simple straightforward language.

David McNulty was highly professional, efficient and helpful- as always.

Daniel made everything clear was was extremely helpful.

I had a timeline to meet, and BW worked hard to achieve my request, dealing with each aspect promptly and efficiently. Excellent service.

Very informative and knowledgeable about the pension landscape. Mindful that changes might be forthcoming (again!) and helping advisers think about how they can help clients through uncertain times.

It’s so easy to just ring up a company and just speak to someone. You’re company is always helpful when I ring