My son is currently a University student and Housr offered the best bills package we could find.It was very smoothly set up with no issues also a big thanks to the customer supply team for answering m... Mehr ansehen
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Das sagen Bewerter
Very easy to use, very useful and keeps my bills up to date. Definitely make sure to download it asap if you’re coming to uni. Lucas Saunders-Aroma
The call with Calvin was extremely helpful, he was happy to help and allowed me to fully explain the situation. He explained the next steps clearly and provided reassurance that the issue would be sol... Mehr ansehen
Love the app we have been using it for our cheer society and it’s super helpful and easier to use then our previous platform! Also Noah is amazing so helpful and a great guy 10/10 ⭐️
Unternehmensdetails
- Wohnungswirtschaftsunternehmen
- auch in
- Dienstleister für Veranstaltungstechnik
- Energieversorger
- Haushaltsversicherung
- Studentenwohnservice
- Warenhaus
Vom Unternehmen geschrieben
Housr is the home of student living in the UK & US. Exclusively for university students, the Housr app is the easiest way to find your next off-campus home and to make the most out of student life. Housr's rental experience helps you filter and browse properties, share top choices with friends, book viewings together, and track your rental progress in the app. Students can also benefit from Housr's other free features: Housr Perks: Money-saving offers in your university city and at popular online retailers Housr Events: Student-led and third party event ticketing and promotion Roomie: Roommate and spare room finder for university students Housr Bills (UK): All-in-one bills packages including unlimited gas, electric, water and high-speed broadband, plus free Contents Cover and 24/7 Wellbeing Services with your package
Kontaktinformationen
81 Fountain Street, M2 2EE, Manchester, Vereinigtes Königreich
- 0330 818 8674
- Support@housr.com
- housr.com
4,5
Hervorragend
469 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Love this app
4. November 2026
Bewertung ohne vorherige Einladung
Very good app
4. November 2026
Bewertung ohne vorherige Einladung
Good for housing
4. November 2026
Bewertung ohne vorherige Einladung
Gave me a home for next year
Gave me a home for next year
4. November 2026
Bewertung ohne vorherige Einladung
Very useful.
4. November 2026
Bewertung ohne vorherige Einladung
Refusing to give me a refund that they…
Refusing to give me a refund that they themselves admitted that was due to me in January 2026. Complete scammers and illegally taking advantage of students. Also avoiding all forms of communication.
2. November 2026
Bewertung ohne vorherige Einladung
Antwort von Housr
Hi there,
We’re sorry to hear you’re still waiting on a refund and have found it hard to get a response from us. We’ve sent you a request through Trustpilot for your details so we can find your account and look into this further.
Kindest regards,
Housr
What an absolute scam
What an absolute scam. The most predatory company out there looking to take advantage of students. Supposedly on an unlimited plan yet within three months we’ve already used more than expected. However our first 3 months we were way below our normal usage but in our 4th month we were slightly over and they hiked the price right up. They also said if this were to happen we would receive a notification about this in writing but received no warning or any word about it. They just take advantage of students who pay full price when they don’t use everything expected banking huge profits and charge them even more when they use a bit more than expected. Claiming it to be hassle free and no worries yet on an unlimited plan we all still have to worry about using the heating and hot showers in the winter. Will never recommend them to anyone or any student plan they offer just do the bills yourself guys you will save hundreds of pounds.
31. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Housr
Hi Benjamin,
We’re sorry to hear about your experience. We’ve sent you a request through Trustpilot for your details so we can find your account and investigate this further.
Kindest regards,
Housr
Awful service and communication
As a university student Housr has been recommended a lot.
Unfortunately i fail to see why. We have had non stop issues with this company, with poor communication and technical issues.
2 Of my housemates are getting debt letters sent through their names due to unpaid water bills, which is weird considering we HAVE been paying for all of our bills.
I do wonder where this money is going to and what is being done with it, as everytime we have tried to communicate this issue we have either ended up blocked through our numbers or ignored.
Truly disappointing experience with this company.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Housr
Hi there,
Thanks for your review, and we’re sorry to hear about the trouble you’ve had this year.
Debt letters about a water bill you've been paying Housr for is stressful. We want to get this sorted for your housemates.
These letters usually mean the water company hasn’t linked your property to the account Housr has set up for you, so it has opened accounts in individual tenants’ names. We can fix that directly with the supplier.
We’d also like to reassure you that our team never blocks customers’ numbers. If your calls or messages haven’t been getting through, we’re sorry, and we’d like to look into why.
We reached out after your review to ask for your address and the details on the letters, but we haven’t heard back yet. Could you or your housemates email us at support@housr.com with the property address, the housemates’ names, a photo of the letters and the number you tried to contact us from?
Once we have those, we’ll contact the water company, get the accounts corrected and keep you updated until it’s resolved.
Kindest regards,
Housr Support Team
where to start… my experience with…
where to start… my experience with housr has been shocking. We’ve had serious issues with our bills, and as students, this has affected us deeply and we are rattled to our very core. We our constant on edge, they have repeatedly ignore our phone calls and emails. About useless. A 5 year old could do a better job. Lack of communicated has been somewhat of a pain in the backside to be honest. They also didn’t sign us up with corresponding utility companies, and when this issue was raised we were ignored repeatedly, and now have debt collecting agencies messaging us due to their incompetence. We as a student house feel rattled, disheartened and frustrated.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Housr
Hi Lois,
We're sorry to hear about the issues you and your housemates have had with your bills, and how stressful this has been. We’ve sent you a request through Trustpilot for your details so we can find your account and investigate this further.
Kindest regards,
Housr
Horrible company, rude employees
I wouldn’t even think about signing with housr, disgusting company, rude stuff and awful pricing.
We signed with them thinking it’ll be easy and they take care of our bills, far from it.
They haven’t signed us up to Welsh water so (as it’s in me and my housemate’s name) we have had a debt building against us (with a worsening credit score) and letters threatening us to pay the debt before it escalates. We paid our bills to housr and they haven’t even bothered paying for our water?!
Contacted customer service was on hold for ages, got through to someone to explain the situation and was hung up on then blocked by them as I tried calling back and line went dead for the next few days. Emailing is useless as it’s automated replies and still no response after contacting them last week about the issues raised.
Please don’t even think about going with this company and just source your bills individually, will also be so much cheaper with a lot less hassle.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Housr
Hi Dan,
Thank you for taking the time to share this, and we're sorry for the worry this has caused you and your housemate.
As we set out in our email to you on 29th October, your water supply with Welsh Water has been managed and paid through us from 1st July, and we've received all of your monthly payments.
Settling that account is our responsibility, not yours, and I can confirm payments have been made.
There is no debt collection action or adverse credit impact registered against your name, and if there are any outstanding balances or charges with Welsh Water, please let us know and we'll deal with them directly.
We're also sorry about your experience on the phone. This isn't the service we want anyone to get, and we've passed that feedback on to the team.
As an apology for that and for the payments change, we've applied a backdated reduction to your monthly payment and a refund, with the full details in our email.
Kindest regards,
Housr Support Team
Absolute scam
Absolute scam. Charges each person in the house 30 quid per service for leaving our house early even when notice given well in advance. (120 pounds x 7 people in the house). WiFi doesn’t even reach the whole house and customer service is shit. They take up to 8 days to give a one sentence reply. Do not use housr!!! Not to mention we are paying way more than the average household for our bills.
25. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Housr
Hi Tadhg,
Thanks for your feedback.
Early termination fees are set out in clause 13.5 of our terms, which every tenant agrees to at sign-up.
They’re separate from the notice period, so they still apply when notice is given. They cover the costs of ending supplier contracts early, the energy we have hedged in advance, and the work completed to set everything up at your property.
If the WiFi isn’t reaching every room, we can often help with extenders, so please get in touch and we’ll look into it. We aim to respond to all queries within 2 working days, and we’ll pass your comments on to the team.
If you’d like us to go through your account or bills with you, please email our support team with your address and we’ll pick it up directly.
Kindest regards,
Housr Support Team
Very attentive
Very attentive. Had issues with one of our packages but we were able to phone for support. We spoke to Dylan who explained the situation and was very helpful
16. Oktober 2026
Bewertung ohne vorherige Einladung
Horrendous company
Horrendous company - they haven’t paid our electric bill - I have been on the phone trying to get a refund (THAT IS OWED TO US) for over a month!!!
Rude and unhelpful staff - I asked to speak to a manager and they said that WONT BE POSSIBLE?! - for reference they owe us over £500?!
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Housr
Hi there,
Thank you for your review, and I’m sorry to hear about the trouble you’ve had getting your refund.
Waiting over a month for money you’re owed is frustrating, and you shouldn’t have been told it wasn’t possible to speak to a manager, it may be the case that there was no one available at the time you called.
We’d like to look into this for you straight away, but we can’t identify your account from the review.
Please email us with your full name, property address and the email address on your account, and mention this review.
A senior member of the team will review your case.
For reference, when we have a direct debit on file, refunds are usually processed within 2 weeks. If yours has taken longer, we want to understand why and get it resolved for you.
Kind regards,
Housr Support Team
Poor communication
Poor communication. WiFi taking forever to be installed. No communication on way forward.
6. Oktober 2026
Antwort von Housr
Hi Omeiza,
Thank you for getting in touch.
When an installation date is requested in the app, this is only a request. We then make clear we will attempt to organise an installation date for as close as we can to the requested date. Once the installation date has been set by the supplier an email is then sent out confirming this.
Unfortunately, the delivery of the router itself is handled by third party delivery services, and while we endeavour to keep students updated as to delivery status as best as possible, unforeseen delays do sometimes happen. We are reviewing this process to ensure this is mitigated as much as possible.
In this instance, as a gesture of goodwill, significant compensation outweighing the monthly cost of the service was offered to account for the delay.
We recognise the stress that delays to broadband can cause students who need this for their studies and apologise for the experience pertaining to the delivery here.
Kind regards,
Housr Customer Support Team
Had a few issues and Dylan was really…
Had a few issues and Dylan was really helpful. Made everything really straightforward and sorted it straight away.
16. Oktober 2026
Bewertung ohne vorherige Einladung
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