Host Merchant Services Bewertungen 

When I have an issue - which is quite rare - I can actually get through to a real person to assist. The team at HMS are always quite helpful and they have earned my trust.

When you put your faith, your business and your money in to a company such as Host Merchants Services. You would expect Top quality service.
On April 1, one of my associates accidentally ran a Discover, which we do not take what Host Merchant called it was a forced transaction.
As our bank account started dwindling rapidly and having to borrow money to keep the business open. I called Host Merchant several times and talk to two associates and each time they told me there’s nothing wrong with my account and we are getting our deposits.
On June 19, when the May statement showed up and I too look at it I was appalled by the amount of money that was deposited. Seriously we run more than that amount just on a Friday & Saturday combined.
When I called Host Merchant I was able to talk to a manager within three minutes. He explained that our server has created two lanes and roughly 93% or more of the credit cards were jammed and not batching. Seriously we were shy of less than five dollars or $37,000 jammed in the credit card server.
Then we had to start dealing with chargebacks. I had no idea what to charge back was but a credit card company is allowed to reverse the charges because it’s too long to batch out.
Host Merchant’s was of no assistance to help us try to get our money back or to reach out to the credit card companies and explain to the credit card companies of what happened.
Thank God this stopped it right below $800.
But now, since we are monitoring things a little closer, we have credit cards be run that are reversing themselves with no explanation.
One occasion, they said the credit card company must’ve done that. Now we have another one that never showed up i’m still waiting for an answer from Host Merchant. They were going to reach out to Verosa.
This entire ordeal caused multiple issues with my checks to as well as my stylist and their clients.

WHO IS RESPONSIBLE WITH OUR MONEY

Wasted my time after days of going back and forth on application only for their reviewer team to deny me. The underwriting team should be the first people to review your application so if you get denied at least you didn't have to go back and forth for days and days until you finally know if you're accepted. Waste of time

Really helped me save money for me and my client, rather than looking for another sales oppourtunity.

Host Merchant Services exceeded our expectations. Ryan and his team made the entire process seamless and stress-free, even with the extra requirements that come with nonprofit organizations. Our new payment system worked flawlessly during our largest fundraiser, and we saw a noticeable improvement in ticket sales and efficiency. After struggling with unreliable setups in the past, this was a huge upgrade.

Customer service is always friendly and goes above and beyond to support my business needs. I was offered a slightly lower rate with another company, left HOST, and was begging to come back within the month. In a world of technologies, nothing tops friendly human English speaking customer service. Thank you HOST!

Ryan was amazing. He helped my Rotary club set up a new payment system that made a huge difference in our ticket sales for our largest fundraiser. We had previously struggled with Square and network issues when selling drink tickets for Oktoberfest. Ryan and his team were able to jump through all of the hoops that you run into with nonprofits and set us up with a great product!

Ryan from Host Merchant Services was referred to me.
It was a pleasure to deal with Ryan. He was very helpful and informative with setting up credit card processing for our business.

GOOD SERVICE INSTANT SUPPORT. HONEST COMPANY

Ryan has been one of the most helpful people I've worked with in this industry. Always striving to go above and beyond for us! greatly appreciated.

Host Merchant Services has worked very well with my business, helping to collect payments without issue.

Awesome saas integration support. Service and pricing exceeded expectations. Our dedicated RM is always helpful.

Great company, employees, support, and overall experience! Software works as expected.

Been messaging with them for months, which took a lot of time. Then after finally getting approved and signing the agreement I had to follow up multiple times for them to finally set us up with the processor. I had to email like 3 times. Only tp be told "Oh sorry, they weren't able to approve you" or smth like that. What a lack of professionalism and respect . Take your business elsewhere.

Terrible service. Keep holding ur money for 6 months for no reason and also not let you cancel and refund money for ur clients . More importantly u can’t login to see all transactions from ur account

Customer service was excellent! I worked particularly with Caleb P., whom truly listened, educated and provided the right level of detail to get me through the issue at hand. His follow up and attention to detail made all the difference towards resolution. Being in good hands is something that is hard to come by now a days. HMS has truly given me the customer service experience of a higher level of service. Great job!

I've used HMS for my credit card and e-check processing for more than 10 years. I've so rarely needed to contact them about my account, because everything always just works. I sincerely appreciate not getting bombarded with meaningless email marketing and correspondence pushing for upgrades. They've made my life easy by being consistently "up". This is one of my few vendors I can rely on to automatically work for my business 24/7.
Today was one of the very few times I've ever needed to communicate with the company, and associate Caleb was able to get me what I needed in a phone call lasting less than 10 minutes - what a time saver!

First it is very hard to understand your techs. I have never once spoken to someone who is easy to understand. Not once have I had an American to talk to. This last time my issue was nt resolved. I was given a case number . I waited to be reached and havenot had the opportunity to get back. When you are very busy this is a real problem when you get someone who has no idea what you are talking about and they you need to wait to get it resolved.

I find the site very easy to access, easy to see information that has been processed, I like the monthly billing in the mail helps to make sure I don't forget the credit to the account. All very simple! I also like no PCI nightmares.