Dishonest promises & severe safety hazards
Dishonest promises, severe safety hazards, ruined family holiday, and absurd management.
I had an appalling experience with Host A Home. From start to finish, this stay was built on dishonest promises, misrepresentation, and absolute management chaos.
1. Broken Promises & Severe Holiday Disruption:
Before booking, I explicitly requested a Portable A/C, and Host A Home agreed in writing. A month prior to check-in, I followed up to double-confirm, but they evaded my messages. Upon arrival, the A/C was missing, and support absurdly claimed electric fans were equivalent to "Portable A/C"! Because the flat was unlivable, we refused to stay, forcing them to finally buy a Portable A/C—but our family holiday was already severely delayed and disrupted. Although they eventually compensated us for 3 days of hotel stay (proving their fault), our pre-planned itinerary was completely ruined.
2. Severe Safety Hazard Upon Return:
The nightmare didn't end there. Shortly after returning to the flat, a severe leak from the apartment above caused part of the hallway ceiling to collapse, along with a light fixture—directly in front of my two young children.
3. "Not Just a Safe Shelter, But a Comfortable Stay":
When we requested a fair refund for the remaining nights, Host A Home flatly refused, hiding behind technical jargon that the flat was "structurally safe." We paid full price for a comfortable, enjoyable holiday home, not the absolute bare minimum of a basic shelter that merely avoids collapsing. Expecting a family with two young children to stay inside an active drying/repair site—with an open hole in the ceiling, visible dampness, and a collapsed light fixture—completely destroys the vacation experience.
4. Total Lack of Responsibility & Ghosting:
To make matters worse, whenever we raised legitimate safety and comfort concerns for our children, their management simply ghosted us and stopped responding to our messages.
This stay was a complete nightmare. Host A Home's management is dishonest, chaotic, and totally lacking in basic empathy for paying guests.
Do not trust Host A Home. Highly unprofessional, dishonest, and unsafe. I strongly advise everyone—especially families—to avoid booking with them.