My car broke down on the M25 and could not be repaired in situ. I needed the car to be taken by the AA back to Tonbridge and Horsepower said they would take it. It arrived late on a Friday, they looke... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Mehr ansehen
Unternehmen hat geantwortet
I have used Horsepower services twice recently. On both occassions, they were polite and professional. I would be happy to use their services again in the future.
I don’t like the fact that I wasn’t refunded my deposit when I wanted to change my mind about buying that particular car. I actually changed my mind because the car was old now I can’t afford the in... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Unit 1 Sovereign Way, TN91RH, Tonbridge, Vereinigtes Königreich
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
Hervorragend
1216 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Robert and his team
Once again Robert and his team worked miracles by finding the issue, sourcing the parts and fixing the problem. Year after year they give a totally professional friendly service.
9. Oktober 2025
Antwort von Horsepower Motor Centre
Hello Mr Perretta,
Thank you for the lovely review and for your continued trust over the years. We’re really pleased Robert and the team were able to get everything sorted for you again. It’s always a pleasure to look after your car and your kind words mean a lot to us.
From all the team @ Horsepower 😊
Really happy with the service
Really happy with the service! The price was fair and they sent me a video clearly explaining what was wrong with my car. Super helpful and honest.
7. Oktober 2025
Antwort von Horsepower Motor Centre
Hi MFC,
Thank you for the lovely review. We’re really pleased you were happy with the service and that the video made everything clear. It’s great to know you found the team helpful and honest.
From all the team @ Horsepower 😊
Big thank you to Danny and the team
Big thank you to Danny and the team, they were amazing, I just passed my test last week now and I picked up a car Thursday, everything was mechanically perfect and I was very satisfied, he gave it one more look over before I left and I’ve had no problems at all, I’m so happy I bought a car through this business, top notch service
2. Oktober 2025
Antwort von Horsepower Motor Centre
Hello,
Thank you for the fantastic review and congratulations on passing your test. We’re really pleased Danny and the team made the whole process so easy and that you’re happy with your new car. It’s great to hear everything has been running perfectly.
From all the team @ Horsepower 😊
Major problems with car not highlighted…
Major problems with car not highlighted and quite expensive. Good service, just not very informative
6. Oktober 2025
Antwort von Horsepower Motor Centre
Hi Chloe,
Thank you for your feedback. We’re sorry to hear you felt some issues were not fully highlighted and that the experience didn’t meet your expectations. We always carry out checks before sale and aim to be as clear and informative as possible.
From all the team @ Horsepower 😊
Great team and dedicated technicians
Duncan and the Horsepower team went out of their way to sort the problems on my car, all created by another garage doing questionable work. Highest of praise for the technicians who went above and beyond to find the problems - of which there were many!
Highly recommended.
26. September 2025
Antwort von Horsepower Motor Centre
Hello Andrew,
Thank you for the brilliant review. We’re really pleased Duncan and the team were able to get everything sorted for you after the problems caused elsewhere. The technicians will be delighted to hear your kind words and praise. We really appreciate the recommendation.
From all the team @ Horsepower 😊
Antwort von Horsepower Motor Centre
Hello Bartlomiej,
Thank you for the great feedback. We’re glad everything went smoothly and on time, and we really appreciate your recommendation to other MINI owners.
From all the team @ Horsepower 😊
would not buy from here again !
18. November 2024
Antwort von Horsepower Motor Centre
Hello Ciara,
Thank you for leaving your feedback. We are sorry to see your comments, although we do not have any details here to understand what went wrong. If this is connected to a recent purchase, please get in touch with us directly so we can look into it properly. We always want the opportunity to help where we can.
From all the team @ Horsepower 😊
Friendly and informative
Friendly helpful service. No problems and found a lovely little car for my daughter to learn in.
29. September 2025
Antwort von Horsepower Motor Centre
Hello Dave,
Thank you for the lovely review. We’re really pleased you found the right car for your daughter and that everything went smoothly. It’s great to know you were happy with the friendly and helpful service too.
From all the team @ Horsepower 😊
First time using Horsepower Motor…
First time using Horsepower Motor Centre Tonbridge and will be using again. Booked a full service excellent price, communication, video advising on advisories and curtesy car.
25. September 2025
Antwort von Horsepower Motor Centre
Hi Tara,
Thank you for the great review. We’re really pleased your first visit went so well and that you were happy with the price, communication, video update and courtesy car. It’s lovely to hear you’ll be using us again.
From all the team @ Horsepower 😊
A GARAGE YOU CAN TRUST
The staff are always helpful and friendly. I trust them .
The work carried out is always well done and I would recommend this garage to all my friends.
Thankyou
29. September 2025
Antwort von Horsepower Motor Centre
Hello Mrs Boardman,
Thank you for your lovely review. We’re so pleased to hear you feel confident trusting us with your car and that the team always look after you well. Your kind words and recommendation mean a lot to everyone here.
From all the team @ Horsepower 😊
The salesman did everything he said he…
The salesman did everything he said he would for my stepfather when he bought a car from him 😁
26. August 2025
Antwort von Horsepower Motor Centre
Hi Pennie,
Thank you for the lovely review. We’re so pleased your stepfather was well looked after and that everything promised was delivered. We’ll be sure to share your feedback with the team.
From all the team @ Horsepower 😊
It was a pleasure dealing with Danny
It was a pleasure dealing with Danny. He was very helpful and friendly. He was happy to drive car with us as passengers on test drive. It was a pleasure that he was so helpful and answered questions very well. We would recommend your company.
15. September 2025
Antwort von Horsepower Motor Centre
Hi Caroline,
Thank you for the lovely feedback. We’re so pleased Danny made the whole experience friendly and helpful for you, and it’s great to hear he answered all your questions so clearly. Your recommendation means a lot to us.
From all the team @ Horsepower 😊
Horsepower is the one for me
I have been going to Horsepower dating 2011 and I have continued to deal with them all these years because of my trust of them that is why I have given them this score thank you very much
My trust for them
PS on reflection I think I have been going to Horsepower before 2011
About 2006 when i drove a SLK Sharen a friend at work had recommended Horsepower to me then and they had started to look after my car so it is almost 20 years now thank you
N L
8. September 2025
Antwort von Horsepower Motor Centre
Hi Nat,
Thank you for your fantastic review and for trusting us since 2011. Your loyalty over so many years means the world to us and we’re really proud to have earned that trust. It’s always a pleasure to look after you.
From all the team @ Horsepower 😊
Antwort von Horsepower Motor Centre
Hi Andy,
Thank you for the kind feedback. We’re really pleased you found the team both friendly and professional.
From all the team @ Horsepower 😊
Antwort von Horsepower Motor Centre
Hi Paula,
Thank you for the lovely review. We’re really pleased to hear you’re consistently happy with the service.
From all the team @ Horsepower 😊
Great service
Great service, kept informed every step of the way via video link. Definitely recommend
26. August 2025
Antwort von Horsepower Motor Centre
Hi James,
Thank you for the great review. We’re really pleased you appreciated the video updates and that you’d recommend us. It means a lot to the team.
From all the team @ Horsepower 😊
Very good & friendly staff with a great…
Very good & friendly staff with a great service.
26. August 2025
Antwort von Horsepower Motor Centre
Hi Andrew,
Thank you for the kind review. We’re really pleased you found the team friendly and the service great, that’s exactly what we aim for.
From all the team @ Horsepower 😊
Prompt efficient friendly service
20. August 2025
Antwort von Horsepower Motor Centre
Hi Roi,
Thank you for the great feedback. We’re really pleased you found the service prompt, efficient and friendly.
From all the team @ Horsepower 😊
Land Rover Freelander 2 HSE
The transaction with Horsepower was relatively straightforward with an opportunity to see and test drive the car and inspect it before committing to purchase. This car was sold as a 'Part exchange to clear' vehicle leaving the obligation on a prospective purchaser to view and assess the vehicle,sold without 'any major mechanical or electrical defects'. Since purchase it has covered some 500 miles and various small cosmetic defects consequent upon age have been remedied. I hope it will serve us well. I would not recommend purchasing a vehicle in this way without some mechanical experience or independent inspection particularly as a rather racey overview of the limited service history was provided together with an MOT dated 20.06.2025 with some advisories which had not been attended to. Also Horsepower were unable to make any arrangement for delivery or offer transport from the local train station for collection. Nevertheless customer service was polite at all times.
11. August 2025
Antwort von Horsepower Motor Centre
Hi Victor,
Thank you for taking the time to leave such a detailed review. We are pleased to hear you found the transaction straightforward and that you were given the opportunity to test drive and inspect the Freelander 2 before committing.
As you rightly point out, this vehicle was clearly advertised as a part exchange to clear, meaning it was sold at a lower price and on the basis that the buyer inspects and assesses the car for themselves. We always recommend that customers looking at older or higher mileage vehicles consider an independent inspection if they are unsure, and we are glad you were able to make an informed choice.
We note your comments about the MOT advisories and service history. These were disclosed at the point of sale and priced into the deal, but we will take your feedback on board about how they are presented in future.
We are sorry we could not assist with transport or delivery on this occasion, although we are pleased you found our team polite and helpful throughout.
We hope the Freelander continues to serve you well and thank you again for your fair and constructive review.
From all the team @ Horsepower 😊
79 Days for Repair & Unsafe Courtesy Car
I am writing this review to warn potential customers that Horsepower Motor Centre knowingly sold me a faulty car due to cost cutting by not replacing the timing chain and tensioner when they fitted a new cylinder head.
Here is the crucial fact: At the point of sale, the salesperson Jason explicitly told me the white Mini Cooper needed a replacement cylinder head, claiming the original had been "poached for another mini that was sold." I was quite happy that they were fitting a new cylinder head as the car had done 72000 miles, so having a top end engine rebuilt was attractive from a reliability prospective.
I collected the car with its new cylinder head 2 weeks later. Unfortunately and annoyingly, 1500 miles later, it suffered a catastrophic failure, failing to start one morning and was returned via my RAC account.
The car then sat at their garage for 40 days before they diagnosed what was wrong with it.
It then took over 79 days while they still failed to repair it. The experience was a nightmare: • They also changed their story when I got the finance company involved. claiming the head was "faulty from the start."
After 3 weeks while the car sat doing nothing, I asked for a courtesy car because I wanted to support them all the way rather than working against them. The courtesy car they provided was not road worthy with a non-functioning headlight and sidelight—a police officer pulled me over and told me to get it fixed urgently. I emailed them about the issue and it fell on deaf ears and I got no response. The A/C on the 2010 Honda Jazz also didn’t work, which I asked to exchange the car for another one.
The problem with the car was clearly caused by their because putting the new head on the car they cut corners by not replacing the timing chain and tensioner. 1500 miles later the chain jump a cog and sent the timing out bending two valves.
Still trying to work with them while they didn’t replace it or fix the Honda’s lights. They eventually replaced the valves on the Mini and put the head back on, only for it to start leaking water. This meant that the cylinder head needed to be removed again and be sent away to be skimmed.
I gave them a final ultimatum to give me a legal courtesy car or I would reject the vehicle which I was legally able to do.
In the end, after losing total confidence in their ability to help me, I handed the car back. They provided only a partial refund and even deducted an extortionate admin fee.
DO NOT TRUST THIS COMPANY WITH YOUR MONEY. I strongly advise against it
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Horsepower Motor Centre
Hi Eric,
We're sorry that things ended this way, but we do want to clarify a few important points for anyone reading.
First, the car in question was sold with a brand-new cylinder head, which you were made aware of at the time and was a major preventative repair that cost us over £1,500 (on a £3,500 car).
There were no signs at the time to suggest a timing chain issue, and the vehicle covered significant mileage before your fault developed. When the car was returned to us, we diagnosed the issue and began work, including replacing valves and removing the head again for testing.
We provided you with a courtesy car during this period, entirely free of charge. Although we accept this repair took longer than ideal due to workshop volume and parts supply delays, we remained in contact and shared video updates throughout.
When you later decided to reject the vehicle, we accepted this without resistance.
The refund was processed in line with your finance company’s instructions and included a mileage deduction that was calculated by the lender, not by us.
We genuinely regret that we couldn’t reach a better outcome together, but we’ve acted throughout with transparency and in line with both the law and industry standards.
If you have any further concerns or questions, please do reach out to us and we will do our best to help.
From all the team @ Horsepower :-)
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