I have recently moved into a new house and Home Unity had taken over as my broadband supplier. I had a few issues setting up my home computer and work laptop, as a last resort I call the home u... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
All operations were forecast and on time. I now have fibre - when all or many companies said it wasn't in my area. With it on a pole 50ft from my house! It's a little faster than what I was getting -... Mehr ansehen
Unternehmen hat geantwortet
I had no previous knowledge of Home Unity as we have purchased a Bloor home and we are tied in with ONFL. I rang the Sales Line and spoke with Tom Leogue who provided excellent customer servi... Mehr ansehen
Unternehmen hat geantwortet
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch wi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Kontaktinformationen
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, Vereinigtes Königreich
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4,8
Hervorragend
303 Bewertungen
Bittet Kunden um Bewertungen
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Antwort von Home Unity
Hi Tom,
Thank you so much for your kind words! We're really glad to hear you found the experience helpful and pleasant — that’s exactly what we aim for.
If there’s ever anything else we can do, just give us a shout.
Thanks again,
Emily
The Home Unity Team 🏠
Update: Changed mind and now a happy customer
As a new customer of Home Unity, I chose their service based on the numerous positive reviews on Trustpilot. Unfortunately, my experience has not lived up to those expectations.
I paid for the router upfront, but when my first bill arrived, I was charged for the router again. Upon raising this issue, a refund was processed. However, the refund was credited back to the original payment card used for the router purchase, rather than the card set up for my monthly payments, which has caused some confusion.
I appreciate that the customer service team has made sincere efforts to resolve the matter, but this has not left a strong impression. Given my experience, I am likely to consider alternative ISPs once my contract finishes.
Update 28/09/20026 - I’ve changed my rating from 2 stars to 5. I’ve been with the company for a year and, apart from an issue at the very beginning, I’ve had no problems. As my contract was about to end and the price was due to increase, Jonathan contacted me. During a helpful 10-minute call, he reduced my monthly cost and arranged better speeds. His excellent service convinced me to stay. Well done, and thank you, Jonathan.
20. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Home Unity
Hi Louie,
Thanks so much for taking the time to leave a review. We're really sorry your experience wasn't what it should have been — that’s never the standard we aim for.
I understand you've since been in touch with Tom, and I’m pleased to hear that the issue has now been resolved. Thank you for your patience and support throughout — it genuinely means a lot to us.
Your feedback helps us improve, and we’re grateful you gave us the chance to make things right 💙
Sami
The Home Unity Team 🏠
Prompt service, good kit, reliable connection
After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for a younger member of my family to set-up! It began working well straight away and has been very stable and easy to connect further devices to. I can recommend Home Unity.
16. Juni 2025
Antwort von Home Unity
Hi Joyce,
Thanks for your feedback, and I’m really pleased to hear that everything was taken care of and is working well.
If you need anything else, reach out to our friendly support team who will help you from there.
Thanks 💙
Sami
The Home Unity Team 🏠
The whole process was straightforward
The whole process was straightforward. Tom was a legend!
16. Juni 2025
Antwort von Home Unity
Hi Ricardo,
Thanks so much for the great review! We’re thrilled to hear the process was straightforward — and we couldn’t agree more, Tom is an absolute legend! 😄 We’ll make sure he sees your kind words.
Don’t forget — if you refer a friend or family member, you’ll both get some brilliant freebies! Just head to homeunity.co.uk/recommend/ to get started.
Thanks again 💙
Sami
The Home Unity Team 🏠
Tom Leogue was fantastic
Tom Leogue was fantastic, resolved my query and even supported with the exit of my previous provider
10. Juni 2025
Antwort von Home Unity
Hi Gemma,
Thank you for your kind words! We're so pleased to hear that Tom was able to help resolve your query and even support you with leaving your previous provider — that’s the kind of above-and-beyond service we love to deliver. 🙌
And just a quick reminder — if you refer a friend or family member, you’ll both receive some great freebies! Head over to homeunity.co.uk/recommend/ to get started.
Thanks again for your feedback 💙
Alice
The Home Unity Team 🏠
Whilst we have been having issues with…
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch with ofnl for us and been super supportive with all issues, extra special shout-out to Jonathan and Leanne! Keep up the good work guys!
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Home Unity
Hi Harriet,
Thank you for your lovely review! We're really sorry to hear about the ongoing WiFi issues, but so glad to know our team has been able to support you through it. Big thanks for your kind words about Jonathan and Leanne — we'll make sure they see your shout-out! 🙌
And just a reminder — if you refer a friend or family member, you’ll both get freebies! Visit homeunity.co.uk/recommend to get started.
Thanks again 💙
Sami
The Home Unity Team 🏠
Johthan has been very helpfull and very…
Johthan has been very helpfull and very professional and helped with all my problems I thi know he needs to.gave a pay rise for helping his customers abd he is very amazing at his job.
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Home Unity
HI Shemiza,
Thank you so much for your amazing review! We're so glad to hear that Jonathan was able to help you and make such a great impression. He really is a star, and we’ll be sure to pass your lovely words on to him — you’re not the only one who thinks he deserves a pay rise! 😊
Don’t forget, if you recommend a friend or family member to join, you both get freebies! Just head to homeunity.co.uk/recommend/ to grab your discount.
Thanks again 💙
Sami
The Home Unity Team 🏠
Very good and helpful customer service…
Very good and helpful customer service easy set up and good price too
3. Juni 2025
Antwort von Home Unity
Hi Fiona,
Thank you for your great review! We're so happy to hear you found the setup easy, the price fair, and our customer service helpful — that’s exactly what we aim for. 😊
And just a reminder — if you refer a friend or family member, you’ll both get freebies! Visit homeunity.co.uk/recommend/ to get started.
Thanks again 💙
Sami
The Home Unity Team 🏠
Great
Quick, effective and informative. Really grateful for this experience as was stressing setting up broadband for the first time.
3. Juni 2025
Antwort von Home Unity
Hi Rachel,
Thank you so much for your kind words! We're really glad we could make your first broadband setup experience quick, effective, and stress-free. That’s exactly what we’re here for — to make things easy and worry-free. 😊
Thanks again 💙
Tom
The Home Unity Team 🏠
Tom was very helpful and sorted my…
Tom was very helpful and sorted my problem instantly. Glad to have spoken to him
22. Mai 2025
Antwort von Home Unity
Hi Kwadwo,
Thank you so much for your kind words! We’re thrilled to hear that Tom was able to help you quickly and get your problem sorted. He’ll be happy to know you appreciated his support!
Thanks again 💙
Alex
The Home Unity Team 🏠
Jonathan was brilliant
Jonathan was brilliant, sorted out our requirements and changed the package to suit
16. Mai 2025
Antwort von Home Unity
Hi James,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jonathan was able to understand your needs and tailor the package perfectly for you. He’ll be pleased to know his efforts made a difference!
Don’t forget, if you recommend a friend or family member, you both get freebies! Visit homeunity.co.uk/recommend/ to grab your discount 😊
Thanks again 💙
Alex
The Home Unity Team 🏠
Help for the bewildered
As a person entering a new life in a new house and not au fait with modern technology, I found friendly advice and reassurance.
15. April 2025
Antwort von Home Unity
Hi Elaine,
Thank you for your lovely review! We're so pleased to have been part of this new chapter with you. It’s great to hear you felt supported and reassured — we’re always here to help, no matter your level of tech know-how!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Thank you I am delighted and I’m up and…
Thank you I am delighted and I’m up and running with my bra band and Internet
16. April 2025
Antwort von Home Unity
Hi Eileen,
Thank you for your review! We're so glad to hear you're up and running with your broadband and internet — delighted you're happy with the service so far!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Uninterrupted supply and great value…
Uninterrupted supply and great value for your money with outstanding customer service.
15. April 2025
Antwort von Home Unity
Hi customer,
Thank you for your review! We're so pleased to hear you're enjoying an uninterrupted service and finding great value with us — and it’s wonderful to know our customer service stood out too!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Fantastic
I wanted to hold off reviewing until I got the router and got the broadband started. The initial interaction of getting started was amazing, the whole process felt so personable, when I wanted to speak to someone the phone was picked up after a few rings. The conversation I had with Tom was great I felt like I was speaking to a person rather than an out sourced mindless drone speaking off a script (no names mentioned, but looking at you company named after when you look up outside). I kept in communication with Tom regarding my order by text which was very convenient and chose to be communicated with by Whats App which is preferable for me. When the router came was very easy to plug in to our OFNL network with simple instructions included in the router. The reason I held off on the review was to see how good the internet was, first evening using in writing this review. So far so good the speed is lighting quick and is exactly what I expected. The whole process from start to finish has been fantastic and anyone moving to a property using an OFNL network can’t go wrong with these guys
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Home Unity
Hi there,
Thank you so much for your thoughtful and detailed review! We’re absolutely delighted to hear that your experience with us has been so positive from start to finish. It’s great to know that you appreciated the personal touch with our team, especially Tom—no one likes feeling like they’re just another call in the queue! 😊
We’re also thrilled that the router setup was easy and that the speeds are exactly what you were hoping for. We really appreciate your recommendation to others moving to an OFNL network as well.
If you ever need anything in the future or have any questions, don’t hesitate to reach out. And don’t forget about our referral program—share the love, and you both get some great freebies!
Thanks again for choosing Home Unity, and we look forward to keeping you connected! 💙
Best regards,
Sami
The Home Unity Team 🏠
The customer service was excellent
The customer service was excellent. Jonathan Tree dealt with my enquires and sorted me out promptly.
27. März 2025
Antwort von Home Unity
Hi there,
Thank you for your wonderful feedback! We’re so glad to hear that Jonathan was able to assist you promptly and provide excellent service. We’re lucky to have him on our team, and we’ll be sure to pass along your kind words!
If you need any further assistance in the future, don’t hesitate to reach out. We’re always happy to help!
Thanks again! 💙
Sami
The Home Unity Team 🏠
Amazing Broadband and customer service
My TV used to constantly disconnect from the extended router on my old WiFi, but it's not lost connection once with Home Unity. All around, brilliant Broadband for a great price.
The customer service is 100% with multiple ways to contact them AND if you need to call them, you can! No messing with stupid automated systems where you can't speak to a human (I'm looking at you Talktalk - you are the WORST).
Would absolutely recommend. Way better than the big corporations that lost sight of how to operate a telecommunications company.
22. März 2025
Bewertung ohne vorherige Einladung
Antwort von Home Unity
Hi Melanie,
Thank you so much for your amazing feedback! We're so glad to hear that your TV is no longer disconnecting and that you're enjoying a reliable connection with Home Unity. It's also fantastic to know that our customer service made a positive impact—no one likes dealing with automated systems, so we're happy to offer a personal touch!
We truly appreciate your recommendation, and we're grateful for your support in choosing us over the bigger companies.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks! 💙
Sami
The Home Unity Team 🏠
Fast response
I completed the online enquiry form and received a call back within the hour. Broadband now purchased for my new house and peace of mind.
20. März 2025
Antwort von Home Unity
Thank you so much for your kind feedback! We're thrilled to hear that your enquiry was handled quickly and that you now have your broadband sorted for your new house. We're so glad we could help provide you with peace of mind.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks! 💙
Alice
The Home Unity Team 🏠
Good customer service.
19. März 2025
Antwort von Home Unity
Hi Stephen,
Thank you so much for your feedback! We're so glad to hear that you had a positive experience with our customer service. We truly appreciate your support.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks! 💙
Sami
The Home Unity Team 🏠
Antwort von Home Unity
Hi Georgia,
Thank you so much for your kind words! We're thrilled to hear that Tom was able to assist you with such care and kindness. We’ll be sure to pass on your feedback to him—it’s always great to know when our team makes a positive impact. Thanks again for sharing your experience with us!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
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