Homesquare Bewertungen 

UPDATE:
Since leaving this review, I was contacted by Homesquare's customer service and they ultimately ended up crediting me half the cost of the unit for my troubles. They were very nice -- though I should say that they contacted me as a result of this review, not the emails I sent to their customer service. They also offered to pick up the unit and bring me a new box, but I did NOT want to put it together again. In the long run, I'd recommend them for "get what you pay for" furniture. But if you're a person who wants problem free but aren't willing to pay more, I'd look elsewhere. For me, it worked out okay. Not enough for me to add stars, but not enough for me to remove them. They deserve the ding to their ratings, but also credit noted for the eventual attempts to make it right.

ORIGINAL:
Last week, I purchased two pieces of bedroom furniture from Home Square. Having never heard of them, I did a little research. Finding mixed reviews, I chose to move forward because I really did like the pieces I was buying and they weren't available everywhere. Home Square also had a good price. That's on me. I choose to proceed despite mixed reviews.

The ordering was easy enough, and the purchase confirmation was emailed quickly. However, I received four different emails confirming the items were shipped. The first two were identical, the second two now showed an additional item that I DID NOT order. Same order number, different tracking number (oddly enough.)

Hoping to remedy this as soon as possible, I looked for a customer service number to call. When you call, you WILL NOT be able to speak to a person. The only option for residential purchases is email. I thought maybe I'd sign in to my Home Square account and check to see if I could get to the bottom of this mistake, but my password did not work. So I clicked Forgot Password and was sent an email to reset it. When I clicked the link to reset, I was sent to webpage with a "404. Page Not Found" error message. So I can't talk to a person, I can't go online and find answers, so I sent an email to the customer service email address (which is cs at homesquare dot com -- had to spell it out here because this site doesn't let you have email address in your reviews) -- my only recourse for help. The message on the phone tells you it could take up to 48 hours to get a response. Not enough time to help you solve the problem.

Is this the end of the world? No. And if it all works out, I'll ultimately be glad I made the purchase. But it's stressing me out and making for a terrible shopping experience and most definitely will not use Home Square or Cymax again. It's just not worth it when there are tons of other options out there. That's why I gave two stars. If this works out, I'll be fine -- and, I purchased from this site knowing the reviews were mixed. But the annoyance alone is worth the removal of the other three stars. If this doesn't work out and things get more difficult, I'll be back on here to update my review to one star.

Update:02-17-23 today I called and was able to speak to customer service. They gave the option to return/replace or accept a 25% return off the purchase price. Glad they were willing to take responsibility.

Unfortunately I did not read the reviews before I purchased 2 book cabinets. Both were damaged. I immediately emailed photos to their customer service with no response. If I call the number listed, you can place an order with a live person, if you need to speak with customer service it says email us and we’ll get back to you. No response in days… that speaks volumes.

It has been over 1 year that I’ve been fighting with this company to resolve my issue regarding a refund. This is the worst company ever! Never, never ever buy anything from this company they are a sham, linked with bestbuy possibly fraudulent company however Bestbuy won’t help and they won’t help. I have lost all confidence in Bestbuy also over this issue. I purchase one office chair on the Best Buy website and I cannot get resolution neither from BestBuy or this horrible fraudulent home square company. I have been dealing with the so called “Reputation Manager” who promised many things to resolve my issue, the last thing they asked for was my bank info. Account number etc., so they can send the funds direct to my bank account which never came…then they stop responding. I have been dealing with Travis ..he lies and makes you think he will resolve the issue he has even offered me a daybed that never came wow!! I simply cannot believe that this company exist in Canada. One Promise “ As I have previously stated a few times now.
We are unable to refund more than what you paid on the website you made the purchase on.

In our prior conversations, when we had suggested a wire transfer, you were not willing to provide us with any banking details.

After checking with our Finance Team, we also cannot issue any type of cheque.

If you would like to provide us with your direct deposit information we can process”

Second : Hope all is well, I am emailing regarding our discussion on March 3rd.. I haven’t received the email with the king sized mattress yet. I just wanted to confirm if you already sent the email including the discounted amounts?

Thank you,

April 12 2022. “ Just checking in on our last discussion regarding the daybed. Would you be willing to give me a call with any updates? many broken promises no resolution
And now they have my banking information. Maybe it’s time to lawyer-up

As per response this is untrue and I have also sent banking info 4 times and have all communication of this Once again we can see that this company just plays games and lies

New update:
On Saturday, February 25, 2023, 4:29 AM, Cymax Inquiry inquiries@…. wrote:

Hello,

Hope this message finds you well.

Unfortunately we are unable to issue refunds via Etransfer.

Please provide the following details so we may process a wire transfer:

Financial Institution name and address:

Beneficiary name:

Account number:

Transit / Routing number:

Once we receive these details we will promptly process the wire transfer and you will receive the funds in 5-7 business days.

Thank you very much for taking the time to provide these details and we look forward to your response.

Kindest Regards,
Cymax Customer Support

Me: : Feb 25th.
I have Forwarded that information five times already what kind of games are you guys playing?

I was so excited to find a cabinet that was the perfect size for my project at such a great price that I didn't check the reviews first! When I saw the poor reviews and found the links on my confirmation email didn't work, I feared the worst! However, my cabinet arrived on time and in perfect condition (even though the packaging was a little damaged). Considering the price, the quality was great! The instructions were very good, and I am very pleased with my new cabinet.
For price / quality, on time delivery, packaging and instructions I would give 5 stars. But I take a star off for the worry caused by poor communication.

This is a sham company. I ordered two chairs and one of them was destroyed by FEDEX. I have emailed photos and documents multiple times. It is impossible to talk to a human and they do not respond. DO NOT BUY ANYTHING FROM HOMESQUARE. They are inhumane.

Ordered two twin bed frames in November '22 for about $1500. Mid December two giant wardrobes were delivered. Obviously wrong thing so we refused the order. Tried contacting the company but you can only email. The phone number provided doesn't go anywhere. They got back to us after a week and said they would have to have pictures taken and that it would go to a review board. They sent me a tracking number December 23 '22 saying that new items had been shipped. Tracking number doesn't work. Tried contacting them again and they said they would check into it. It's now Jan 18 '23 and no word from them. Trying to get my money back at this point. Worst customer service and this whole thing has been frustrating. Don't use this company!

I paid Homesquare.com over $400 for oak book shelves that they never delivered. I live in Missouri, and they actually delivered the shelves in my name to a Holiday Inn in Littler River, South Carolina. For weeks they would not respond to my request for refund, or a tracking number. Even when I repeated called, and wrote to them, they did not respond, until I threatened criminal action. They finally emailed me promising to refund my money within 3 days. It has been a week now, and no refund, and no communications.

Ordered over-the-door mirrors (2) and one of those arrived with broken frame and glass. Asked for credit back to charge card for broken mirror with photos via e-mail. Nothing! Asked via second e-mail for a callback. Nothing! Totally ignored. No customer service number provided and no way to reach except through e-mails which go unanswered.

ORDERED ON the sofa on June 5th, today is 10/10/2022. 5 months and I never got my item or a refund.

One of the worst customer service. Customer needs to pay for the return shipping even though product doesn’t meet the requirements. Burden on customer. Should be stopped.

I recently purchased an accent table via Walmart from this organization. Nice looking piece but one leveler/adjuster was missing from one leg.

Long story short - they have deflected and delayed and 4 weeks later I still don't have this resolved. Sent them a photo of the missing pieces, referred to the assembly instructions on what was missing. Sent a photo of a properly constructed leg.

They kept asking questions to "define the problem". Then I was told the replacement parts was on the way and should have them in 1-3 days. That was 10 days ago.

This is a poorly run customer service organization. And I can tell you this won't be resolved - now the communication has stopped completely. BUY SOMEWHERE ELSE!

SHAME on me! I should read the reviews before placing my order for 2 power recliners from HomeSquare. After placing my order on July 1st my confirmation email from HomeSquare indicated I would receive my order between July 18-21 which would be in time for arriving guest. Well long story short my order is delayed another month. Try and call HomeSquare customer service you can't they only accept emails. They charge a restocking fee if you cancel your order even before it leaves them. Be careful and think twice before you order products with HomeSquare. PS. I found the same items from a vendor today online $200 cheaper and could still deliver well before HomeSquare could process my order. 62% BAD reviews for HomeSquare...now I know why.

AVOID LIKE THE PLAGUE! This is the worst company to do business with. I bought a desk back in December and one of the pieces was delivered damaged. I reached out to them immediately. They had me explain the situation, send pics like 10 times because there was no response and so they would say that they didn't receive them. Then when they finally received them, they promise you they are going to take care of it and you don't hear from them again. 6+ months later and I still haven't received my replacement part or refund and they literally don't respond at all anymore. I even went as far as to tell them that I was going leave bad reviews because as a business owner I understand that your reputation is all you have and I couldnt understand why that didnt make them at least respond. Then I actually saw how bad their reviews are and it instantly made sense. TERRIBLE REVIEWS FOR A TERRIBLE COMPANY!

Ordered a $400+ double bookcase from HomeSquare.
It arrived damaged - middle support molding "ripped off" exposing nails.
My husband and I have made MULTIPLE calls and sent e-mails to inquire how to get a replacement part or new bookcase.
While some people have expressed being please with their experience...we definitely are NOT pleased.
HomeSquare is the company and they use Cymax Store and Plycraft Industries to produce and ship products they sell. We have had NO success in contacting of these companies.
DO NOT USE THIS COMPANY!!!!

I returned purchased items via FedEx who confirmed items had been received by Home Square. I never received my refund totaling $248.00. Called their contact number, 888-556-5663, on multiple occasions and was transferred to "customer service". NOONE EVER ANSWERED. When pushed option to "place a new order", of course someone answered. He said he would transfer me to "customer service." When I complained that no-one ever answered, he disconnected our call and BLOCKED MY NUMBER. Never do business with this company.

I purchased a cabinet. I built the cabinet and discovered there were no hinges. I contacted the manufacturer (Walker-Edison) who directed me to Homesquare (Cymax). Homesquare said they contacted the manufacturer for my part and hadn’t heard back. The manufacturer didn’t have any request in from them. I asked for the status and they suggested I either return the cabinet after taking it apart, repackaging (they actually wrote “retain your original packaging”) and mailing back for a replacement (which could also be missing parts) or get 15% ($22.80). They didn’t once offer to send me specs or a link to purchase a replacement part. The manufacturer felt that Homesquare’s resolution was satisfactory, meaning they didn’t care whether I was satisfied as a customer or not. I have never purchased from Homesquare but now I understand that it’s a place that sells overstock AS IS and if you don’t like it, they’ll give you a percentage off and still make profit while you are left with a problem. Because of this substandard customer service, I am now sourcing my own cabinet door hinges and accepting the 15% to be done with them. Purchase from them again? Nope. And I think you should know what you’re getting into if you’re thinking about spending money with them.

Wow I really wished i had read the real reviews at the bottom, after the bots you can clearly see all 1-star reviews

Ordered a table came earlier then expect exactly what I was looking for I couldn't b more happier with my purchase it is more beautiful in person then pictured thank u

I ordered 2 navy Brianna arm chairs with metal casters. After ordering, I read reviews (backwards I know) and thought about canceling because of some bad ones but didn’t and I’m so glad! I placed my order over the phone, spoke with 2 different ppl, couldn’t have been nicer. I got the best price by far on these chairs with free delivery and everything went exactly as they told me. I’m a grandma and it took less than 1 hour to unpack chairs and put the legs on (not small chairs). Not sure why the bad reviews but my experience couldn’t have been better and I love my chairs! Thank you!

The furniture is made for short people and is cheap material. I bought whole set and they send me a different one with one less piece. Is like a Barbie bedroom set 😫