Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Mehr ansehen
Unternehmen hat geantwortet
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Mehr ansehen
Unternehmen hat geantwortet
The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Gasinstallation
- Anbieter von Heizkesseln
- Elektriker
- Brandschutzdienst
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- Klempner
Informationen, die aus verschiedenen externen Quellen stammen
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Kontaktinformationen
Queen Street 24, M2 5HX, Manchester, Vereinigtes Königreich
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,7
Hervorragend
1198 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent Engineer
30. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home response 360 customer.
Kind Regards,
Home response 360
The engineer was absolutely brilliant
The engineer was absolutely brilliant
Polite , knowledgeable, very thorough,
Definitely recommend
30. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home response 360 customer.
Kind Regards,
Home response 360
Engineer was friendly and polite
Engineer was friendly and polite. Left place tidy
26. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home response 360 customer.
Kind Regards,
Home response 360
Excellent service by home response 360
Excellent service by home response 360. They sent an engineer out within 24 hours to sort my boiler out and restore my heating and hot water as there was a component missing from the boiler. The customer service team over the phone were amazing and sorted my problem straight away
25. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear Antonio,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home response 360 customer.
Kind Regards,
Home response 360
Boiler service
I have my boiler serviced every year, so it’s a chance to ask the engineer all possible questions. The engineer was competent and polite
24. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Very professional and experienced…
Very professional and experienced engineer. Diagnosed fault straight away and resolved the problem. Highly recommended cove.
24. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
First-class team
The staff are friendly and really polite when ringing to make your service appointment.
The engineer Scott was very professional and mindful of our home. He explained everything to us he was a really nice gentleman
22. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear Lesley,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Scott's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Boiler Serviced. No Problems.
Job ref. 958500-1
Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took on board. Overall a good experience.
22. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
I have already left a review.
I have already left a review.
But to repeat, I was very happy with the way they handled my request. They informed me at every step and the Plumber who turned up was on time and very professional. I was very happy with his work and he said I could call back if there was any problem later, but that he was confident that the problem was solved.
21. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Hello,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Engineer attended promptly
Engineer attended promptly. He was polite and helpful.
18. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Hello,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Antwort von HOME RESPONSE 360
Dear,
We are so grateful for your kind words. Thanks for sharing your review with us and the community
Kind Regards,
Home Response 360
Wayne was fantastic
Wayne was fantastic. He was polite, quick and explained everything
18. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear Tom,
We are so grateful for your kind words. Thanks for sharing your review with us and the community
Kind Regards,
Home Response 360
very easy to arrange annual boiler service
very easy to arrange annual boiler service via e mail sent to me.
the engineer who came was very friendly but professional at the same time
would recommend
16. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer was courteous and polite
The engineer was courteous and polite. He rang prior to the appointment and wore shoe covers. He left the area tidy
11. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Fantastic service
The engineer arrived on time and was very polite and helpful. He left the place spotlessly clean and made sure I knew exactly what he had done. I really cannot fault the service he provided. I would highly recommend him.
11. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Home Rescue supported my boiler service…
Home Rescue supported my boiler service and did a good job at calling and arranging the service. The inspector did the job quickly and easily and called ahead of time to ensure I was in.
11. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
The engineer was really pleasant and…
The engineer was really pleasant and was very efficient. He was the same engineer as last year.
11. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Leak on WC cistern
Engineer kept me informed when on the way and was on time very knowledgeable very clean very impressed with workmanship job completed
4. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Dear Keith,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Good engineer
Good engineer. Very knowledgeable and polite. Really satisfied with the overall service
2. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
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