Hobbiesville Bewertungen 665

They do not let you know upfront that using a discount code will affect your order and refunds.

Using the code prevents you from getting a refund.
Customer service is sharp and snippy, not friendly.
Overall not somewhere I want to shop again.

Great costumer service, always willing to help and communicate to resolve any issues

Amazing selection of singles, and really fair prices for cards. I've always been treated kindly at the store I go to in Ottawa. Thanks for the great service!

I had a very frustrating experience with Hobbiesville’s final sale policy. I accidentally placed an order and tried to cancel it immediately, but there are no options to cancel an order, even right after it’s submitted.

I contacted customer service right away hoping they could help reverse the mistake, but they told me there were no options available for cancellation or refund due to their final sale policy. Unfortunately, customer service was not helpful in offering any alternatives or solutions.

I understand that stores have policies, but a complete lack of flexibility for instant mistakes and no self-service cancellation option makes for a poor customer experience. I would strongly recommend double- and triple-checking your order before submitting, as there is no recourse if something goes wrong.

Update:
Rick from Hobbiesville reached out to me directly to help resolve the issue, which I do appreciate. That said, I still believe their customer service process needs improvement. There should be better options in place to fix simple mistakes, especially when a customer reaches out immediately after placing an order. This situation shouldn’t have been a problem in the first place, and clearer or more flexible support options would go a long way in preventing frustration for future customers.

They automatically added that 7$ shipping protection at checkout like snakes. Emailed them immediatly with no way to hold or cancel order before they responded 24hrs later saying they cant refund... never again

I placed an order that included several items, but when the package arrived, one of the products was missing. I contacted customer service with a clear explanation, but the response was disappointing. They refused to take responsibility and blamed the issue on the fact that I hadn’t purchased their “order protection.”

For clarity, order protection is meant to cover issues during shipping — not mistakes made during packing. Despite this, they declined to verify their inventory, provide proof that the item was actually packed, or offer any kind of resolution.

I ultimately had to go through my credit card company to get a refund, which should never be necessary for a simple missing item.

Very disappointing customer service. I do not recommend this seller.

Great customer service! When I placed an order which I needed to update after the fact, the Hobbiesville team was very responsive and kindly updated the order.

I've placed a few orders now with Hobbiesville (based out of Canada). The first time I was hesitant, one of those "too-good to be true" kind of things on their pricing, and some of the reviews I had seen weren't so great. But they delivered, and they delivered quick. Everything was in order, and I actually got a really good hit out of one of the booster boxes (top 2 from the set). My subsequent orders arrived even faster and were even better value.
I don't often sing praises, but this is one of my favorite stores. Just wish they had more in stock!

Great experience getting back into MTG, knowledgeable staff made the purchase experience easy and fun at the same time!

Good experience great customer service. The employees are all very friendly.

Jacob was amazing in store today, such a fantastic guy. Rodmund was very knowledgeable and Rea was super friendly and nice. Great experience!

Great store. The Ossington location has awesome emoloyees, super helpful and the trade in options are unparalleled in the downtown area.

Always helpful and have never canceled a order on me one the best places to purchase TCG products

I had trouble looking for my sons gift and was losing hope that I'd find something he would like. After shopping at hoobiesville I was matched with expertise that allowed me to find a specific gift based on my sons interests. I was helped by an employee named Rodmund and am so happy with his assistance. Im sure my son will love his gift!

Rodmund was great

Excellent product and service
Received updates continuously
Packaging was good and no damage to product.
Emailed to follow up on how my experience was, despite the busy holiday season.
Will be ordering again in the future from this company.

They refunded for a product that was lowered in price. Took honestly no effort at all and refund was within minutes. Awesome support team

Everyone there is super helpful, prices are competitive, and tariffs haven't been an issue. I prefer to buy from you when I can.

Purchased an item listed as “fall collector tin” with no release date, and found out 2 months later it is not to be released until the end of january. Requested a refund because I no longer wanted it and they charged me a 10% restocking charge for an item that they never had to restock in the first place? Requested cancellation either way and they claim they cancelled it on November 28, and I had to email them 3 times to follow up on when my refund would be given and they kept saying I need to relax its coming. On the third time I checked in all of a sudden they say sorry the refund was never put through. shady incompetent company won’t be be giving them my business ever again.

*edit*
After the 1 star review a new rep reached out, though too eager as called the number for the shipping address and got approval from someone who clearly stated they were not me to reship the items, and disregarded the information I had previously given to the initial customer rep. I do appreciate that after further emails they did call me and get everything sorted and they were a truly kind individual. They then overnight shipped my package and though a month late and a big ordeal my little brother did get his magic cards and a couple freebie packs. My advice skip costumer service altogether and write a bad review, they respond much faster and are quicker to deal woth the problem.
It wasn't so much that my order was returned to them, it was how unhelpful and hard it was to get to costumer service, the package was clearly returned to sender and I bought their package protection, but they have a 2 day window for you to "file a police report "or your case is closed forever. not worth the risk.
"I have begun filing a claim for you with our claims team who will be looking to provide you with a resolution as quickly as possible. In order to proceed with the next step in this claim, we will require the confirmation of a filed Police Report in PDF from. Please note that this must be provided within 2 business days. If the report is not submitted within this time frame, your claim will be closed and cannot be reopened."