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Focus, Clarity & Healing without the side effects. The finest organic mushrooms sourced from their natural habitats infused with organic CBD for enhanced efficacy. Immune support, cognition enhancement and inflammation reduction in a bottle.
71-75 Shelton Street, WC2H 9JQ, London, Vereinigtes Königreich
3,0
18 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
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Took ages to arrive from china and it was completely different to what I thought I was ordering, smaller in size and also the trousers were way shorter, so disappointed…
Placed an order received confirmation 8-12 march delivery date.
Those dates came and went, no contact, so I emailed, still no contact i emailed again still awaiting any kind of contact.
I will report this company to trading standards.
Thieves basically.
Purchase at your peril.
Hi High Point team,
First time buyer,
I placed my order on the 19th of February (order number: #1204) and have emailed for a delivery update twice and have not received a reply from customer service. I have been forced into writing a review I don’t wish to make in order to receive a response.
I understand the delay is most likely due to staffing issues and the growth of the company but I need an update and don’t wish to waste any further time emailing - the Shop App does not allow me to view the status of the order or its location (it just reads Order Placed Standard) - The time for delivery after purchase was advised between Friday, Feb 23–Tuesday, Feb 27 - it is now the 12th of March.
Your products have amazing reviews on its benefits but this service has been very disappointing and I would have doubts on placing another order in the future. I know this company’s heart is in the right place but you need to address these issues and customers concerns around product dispatch.
Please see that someone reply’s to my emails and that the order is dispatched.
I have not received my order placed early January, I have sent 2 emails and not received a reply. To track my order I have to sign up to an app I don't want to sign up to.
Recommended by a GP friend to try for anxiety & general back pain. Today i returned to the gym for the first time since covid. The difference is nignt & day. Will definitely be ordering next month again. Great service, fast delivery.
Antwort von High Point London
Thank you so much for your review! We're really glad that the product is doing it job and that your experiencing a great relief in pain! Thank you for your business and we look forward to fulfilling your next order!
Kind regards
High Point
Excellent products, turned up on time, helped massively with pain and sleep! Ordering again soon!
Antwort von High Point London
Thank you so much for your order! We look forward to helping you with sleep and pain management again soon!
Kind regards
High Point
Ordered some cbd from this company as I was struggling with pain. This product is amazing and helps me day to day . Always a fast delivery I would highly recommend .
Fast delivery!! Product is great quality best cbd I’ve used been having trouble sleeping and the items I have ordered from high point London have really helped me out with my troubles!! Definitely will be ordering more from this company.
It is with some sadness that I write this review (on 2nd February). I have placed several orders with Highpoint for CBD gummies - never had a problem and I did feel I derived a benefit from the product, hence the repeat orders. My last order was placed in December. As usual I ordered four tubs - total cost £48.50. The money was taken from my bank on 29th December. The order was eventually received mid- January - that wasn't a problem, I know the company had abnormally high levels of sickness. Unfortunately only half my order arrived. I have emailed the company three times, starting on 19th January when the order was received, without acknowledgement and tried to phone but calls go to a mailbox which is full and unable to accept further messages. I am retired, living off my state pension and this is money I can ill-afford to throw away. My experience when working within the SME sector for many years was that if a company does not acknowledge its customers in any way (answering the phone or email), that company has serious problems. I hope my order will be completed or a refund issued but maybe I'm not optimistic.
Antwort von High Point London
Hi there Joana, we're really sorry that your order during our christmas break didn't go as smoothly as your other orders.
We have sent another complete order out to you to compensate for the lost package (which appears to be the case.)
As we mentioned in the email we sent you in January that our team was working on a backlog of emails and it appears that we haven't gotten to your email yet. Our sincere appologies for this.
We appreciate your concern and your review.
Kind regards
Antwort von High Point London
Thank you for your 5 star review Joe! We greatly appreciate it. Have a wonderful day!
Took almost a month to deliver my order, didn't respond to my chasing email at all.
Antwort von High Point London
Our sincerest apologies Benjamin.
With the christmas period being one of the busiest on record, we had some issues with fulfilment could you email christmasdelays@highpoint.care with further information?
We have a resolution agent tracking, tracing and resending / refunding where neccesary.
As mentioned via email, we had a very rough christmas with sickness in our team and a few lost parcels, with over 400 orders it was a difficult time. We're sorry it took an incredibly long time for this to be delivered.
If we can change this to a positive in anyway please let us know.
If you can email us we will attempt to resolve the matter.
Antwort von High Point London
Our appologies about the delay in receiving your parcel David.
We have sent your order and I have confirmed it left the warehouse, could you email christmasdelays@highpoint.care with further information?
We have a resolution agent tracking, tracing and resending / refunding where neccesary.
As mentioned via email, we had a very rough christmas with sickness in our team and a few lost parcels, with over 400 orders it was a difficult time. We're sorry you haven't recieved your parcel.
If you can email us we will attempt to resolve the matter.
Antwort von High Point London
Thank you for your great review Bridget! We hope you enjoy our products and we thank you for your loyal custom!
Antwort von High Point London
Thanks Alan! We try to make it as convienient as possible and hope you enjoy the product!
Amazing products. Have really helped with pain management especially for arthritis several family members and friends. My mother loves the products and has reduced arthritis in her hands down so much she can wear rings she hasn't worn in years.
Antwort von High Point London
Thank you so much for your awesome review! We're so happy to hear another success story! We would love it if you could send us pictures for our social media, we're doing a before and after focus on clients! if you could then please send them to admin@highpoint.care! If you've not got before then after pics is great too!
Many thanks - High Point Team
It’s only been a week if trialing but I feel a difference in my focus and energy levels….
Antwort von High Point London
Thank you so much for your review! We're so happy to hear that you're having a great experience so far! Please let us know if you'd like to get free products by posting some small videos to us for our social media. If you're upo for it we will send you free products for your testimonial videos! Email us at admin@highpoint.care and let your friends and family know too!
Many thanks - High Point Team
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