I received a call from the company…
I received a call from the company informing me that the item I had originally ordered was out of stock. Instead of leaving me disappointed, they were proactive and offered me a discount on an alternative product that suited my needs just as well. Their communication throughout the process was excellent.
Once the order arrived, the company continued to check in with me, especially when we encountered some issues with the delivery carrier, who had unfortunately left the product outside in an unsuitable spot. Their willingness to stay in touch and make sure everything was sorted really impressed me.
Sadly, when it came time to install the flooring, we discovered water damage that made it impossible to fit. Despite this being completely outside their control, the company handled the situation brilliantly. They were understanding, supportive, and immediately offered a full refund without any hassle.







