Helm WMS Bewertungen 54

We’ve been using HELM at YASS CLEAN and the difference it has made to our operation has been incredible.

A special mention has to go to Kane, who has visited our warehouse and been absolutely fantastic throughout our onboarding and development process. No question is ever too much trouble, and he’s always on hand to help resolve issues, suggest improvements, and guide us through new features.

Before implementing HELM properly, our team was spending around 7 hours per day processing orders. Thanks to Kane’s support and the efficiencies we’ve built with HELM, we’ve reduced that to roughly 1 hour per day. The time savings alone have transformed how we operate and allowed us to focus on growing the business rather than firefighting processes.

Kane’s knowledge, patience, and willingness to go above and beyond have been exceptional. It’s rare to find this level of support from a software provider.

If you’re looking for a warehouse management and fulfilment solution backed by a team that genuinely cares about your success, I couldn’t recommend HELM highly enough.

Kane was great in teaching me how to use shipping rules more efficiently, the more I learn about this software the better and easier our job becomes!

He was Very friendly and knowledgeable

We've been making good use of Helm now for over 6 months. It's become an essential tool for us, though we are far from using all the available features. It has generally worked very well for us, doing almost all of what we need it to. A shout out for the support team who are always quick to respond, helpful and hyper-efficient at finding a solution.

great platform to use, also easy to navigate through self-explanatory really, great on boarding staff i.e. Kane and Harry,

We've been using Despatch Cloud for over eight years and recently migrated to Helm, with Harry’s help. The transition to Helm was smooth and easy. The Helm team, especially Harry, have been incredibly helpful throughout. It’s hands down the best software I’ve used for streamlining picking and packing.

Fantastic communication and seamless onboarding experience.

Harry and Rose from the onboarding team were honestly incredible, I could not speak more highly of them. Nothing was ever too much, very patient and they made sure nothing was rushed and everything was understood 100% before moving on. It has been genuinely the best experience i've had with an onboarding team. Thank you guys!

The team at Helm have always been really supportive of us and helped to set up so many processes, they've supported us in completely turneing our wwarehouse processes around. We started working with Sam who introduced paperless picking and supported with a location system set up, he always went the extra step. Kane continued to manage our account and was extremely resposive and always helped to dig into difficult situations whenever we needed it. And now we are managed by Arda who is incredibly knowledgable and always a friendly smiley face on every single call!

The team at Helm understood our requirements and priorities from day 1 and clearly explained how the system would benefit us. The system has deliverd what we required it to.
Adam was great in the initial discussions which gave us confidence to go ahead. Kane who managed the on-boarding was absolutely first class and a delight to work with. Kane was polite, knowledgeable, patient and gave us reassurance that any issues would be dealt with. Kane summarised actions each time and guided us through the process and was understanding in the need to work to our timelines. Excellent service

I've spent a good few months looking at systems, trying to find one that was a good fit for my business, at a competitive price.

Adam was great with sorting out demos, answering all the questions I needed to ask, and spending the time getting to know my business, and its needs.

Onboarding by Kane has been excellent, and comprehensive and from the first call had a clear understanding of my business requirements from Adam.

The system itself is set up in a easy to use way, so I was able to do a good bit of the groundwork myself (or set the system up to do it for me!) I was up and running within two weeks, alongside running my business.

The real magic happens when the team help you set up the systems, rules and integrations. Those tweaks make such a difference. I have reduced the time it takes to pick and pack orders by about 75%, and reduced errors (incorrect item picking and shipping selections etc) down to practically zero.

The real test was when i had my first large shipment arrive. This would normally be days of work. Within 2 hours, the stock was booked in, and stored correctly within the warehouse, and available for sale.

Shout out to the support team who work away in the background sorting tickets, or tech queries. Quick responses, and don't mind if you ask the 'obvious' questions!
For a SMB like mine, it's like having an additional full team ready to help me out.

Started looking for a new stock system at the beginning of the year and came across Helm. Reached out to them and got a super quick response from Kane who jumped on a call with me really quickly. He was super helpful in making it clear how Helm could improve our operations and how it was great value, making my decision to switch a no-brainer. The agreement signing was very efficient and I felt truly valued throughout. After this, the onboarding was top tier. Customer service is something our company massively values, and Helm, specifically Kane, exceeded my expectations in terms of helpfulness, response time and effectiveness. Any issues I had were either resolved immediately or sent straight to a support team with clear communication and follow-up throughout. I would massively recommend Helm WMS to any business looking to find an inventory management software that has genuinely strong customer support. Big thanks to Kane!

Onboarding is very very long winded about 8-10 hours, I dont understand why they cant just set everything up and provide you with the system.

The system itself is very impressive and improved our overall despath time and efficeny shame onboarding and support is not as good as the system. Kane and Adam are very helpful

I had the pleasure of being on a call with Harry. As a third party on the call, I was more spectating but Harry was a true credit to the Despatch Cloud Team. He was extremely knowledgeable and so polite/patient with the client. He was very informative on new products and kept things basic as it was daunting for our mutual client. He's a true asset to the team and shows that the teams don't just train and leave them, they're constantly being updated on new products etc. Was a joy to be on the call.

Excellent experience throughout and very impressive. Harry who walked us through on-boarding was brilliant - always available via email and Teams for assistance with the setup and any questions I had. Software is working great and we're excited for expanding our business into the future with Helm.

Great product saved us hours of work, less dissatisfied customers and more sales as Stock always up to date.

Brilliant onboarding process and great support from Harry.

Wish I had found Helm earlier

Excellent customer support from Harry, always diligent in working through any issues and innovative ways to move forward.

Working with Helm WMS has been an absolute pleasure. From the very beginning, the team was professional, attentive, and genuinely invested in delivering what we needed. They took the time to listen carefully, kept in touch with daily calls, and were always quick to respond and resolve any issues that came up.

A special mention goes to Kane, Sam, Adam, and Harry, who were all exceptional throughout the process - patient, supportive, and incredibly helpful in guiding my inexperienced self every step of the way. Their attention to detail, clear communication, and commitment to quality made the whole experience smooth and stress free.

Helm WMS delivered on every promise, and their competitive pricing makes them excellent value for money. I’m genuinely looking forward to working with the team for many years to come and wouldn’t hesitate to recommend Helm WMS to anyone looking for a reliable, professional, and customer focused partner.

Any issue we have with the system no matter how small is always resolved quickly

Always good response from CS team. Never just asking as many as info but no answer. Good one