HelloTech Bewertungen 86

Hello Tech BEWARE .
We didn’t see the hook in the cheese and got stuck with paying monthly even though we had only used their service once. Tried and tried to opt out and stop the subscription. These people are brutal BUYER BEWARE

Yo pague para que Hellotech instalará una televisión, mi cita era para el viernes a las 3 y nadie llegó ni tampoco nos cancelaron, llame al siguiente día y volvieron a hacer cita para ese día a las 2 de la tarde espere todo el día y nada. Volví a llamar el domingo y piden disculpas vuelven hacer otra cita y no volvieron a venir! He leído acerca de muchísimas quejas por la misma razón que compañía tan poco profesional deberíamos revisar las opiniones antes de pasar tan mal rato. Se burlan de los clientes!

This company canceled 2 scheduled appointments. I give them a 0-F for dependability, reliability and customer service.
I would not recommend this company to anyone or use the products of anyone that partners with this company like Cove security system.

This COMPANY is a royal pain in my ass to deal with & now they increased the monthly service fee from $9.99 to $19.99 without my permission. They always try TRICKS or bait & switch to get more of your $$.

If I could give a 0 I would. This company seems like a scam. I tried to use them through American Home Shield (AHS) to install smart thermostats for me since July 1st. The first tech claimed his car broke down 15 minutes before he was supposed to be at my house. I have rescheduled SEVERAL more times since then and ALL were no shows. I called AHS which was useless and HelloTech will just keep rescheduling. No, info on technicians that canceled except to act like oh well lets try again. They book. Their techs accept the booking then just don't come. Busy is not an excuse for this behavior. Today, August 3rd, was the last chance I was giving them. Of course the tech no showed after they sent me an email saying that a tech was on standby and could make it at noon.

We contracted with Hellotech to mount a TV. The order was taken wrong. They thought I had the parts to mount the sound bar.

It has been two weeks and the job isn't done. After three frustrating, 30 minute phone calls and multiple emails, I found out they don't carry parts to mount sound bars. I am getting a refund for the work they couldn't do.

Stay away from them.

Terrible! They cancelled and rescheduled my appointment 12 times!! Then when the item malfunctioned and I had to have it removed within a deadline in order to get a refund, they jerked me around some more! I then had to hire someone else and pay over $250, which HelloTech would not refund me for!! Stay far away from them!!

Dispatcher was abusive. Suggested that I go help technician with his car breakdown when I complained about the delay.

horrible experience. the hellotech tech took 15 minutes to determine that he couldn't fix our problem. we mistakenly forgot to cancel within their 30 day time frame, and now we are being billed every month for a year. customer service no help. it's a scam/rip off. DO NOT USE!

I called for a tech on Friday and asked for someone on Saturday between 9-1. When no one contacted me, I contacted them and was told they couldn't find a tech in my area. I expanded the time frame to 5 and tey said they would escalate the request, but at 3:32, they still do not have a tech. They advertise any where, anytime, but obviously they are understaffed and make promises they can't keep while continuing to take your membership fee.

This company is a scam, BEWARE!!!!!!! I scheduled an appointment. They charged my credit card immediately. They cancelled the appointment later, and for days kept telling me they are trying to find a technician. I am trying to get my money back that they stole from me on my credit card. Company is a money grabbing scam. Notice all the 1 star reviews. I hope they go out of business soon.

We requested that a Ring security system be installed, along with two cameras. Company sent out an incompetent technician who ended up having to leave midway through the job , saying he had to get to his other workplace. He did not finish installing the system, nor did he even start on the two cameras. Only one of the eight door sensors for the security system was correctly installed. The other sensors were either incorrectly installed or not installed at all. It's impossible to get ahold of anyone at the company. When I finally did get a response, they offered a 20% refund ($65.60) on the $328 job. Two cameras were not even touched ($229) and the $99 security system was not functional. So I paid $262.40 for nothing!!! I have filed a complaint with the Better Business Bureau. I'm stunned that this company has any decent reviews. They are scam artists who deserve to go out of business. The 1.11 star average rating from 122 people on BBB is a more accurate assessment of this company.

Virtually impossible to cancel this subscription. A scam.

Better customer support. They don't care about the customer. I filed a complaint immediately and got no response. By the time I finally got ahold of someone the 30 day cancelation had passed and I was told there was nothing they could do.
The installer left a mess everywhere. I neglected to remove 2 bolts from the old mounting and he complained about it then asked me if I wanted hime to remove them and I said of course then after he left he charged me another 150 bucks! If he had told me that was the case I would have removed them myself! HelloTech is the worst company I have ever worked with! I sent them pictures of the job and complained about the installer and all they said was thank for letting us know but nothing. I've been trying to get out of the contract since day 1! Stay away the only what your money and don't care about single bit about you or the job they do. They just take your money!

I booked this company to install security cameras inside and outside of my home. The technician canceled twice so requested a refund in whole in the amount of $200 that had been taken of my debit card prior to service being completed. It was only supposed to be a hold in that amount however it was deducted and now they are saying they did refund me however nowhere in my bank records show such thing even contacted my bank and they didn't see any refund. I have now have to file a dispute through my bank in effort to recover my money!! Totally got scammed and the audacity to lie even steal from me is horrible.. I warn you do not use this company

I have absolutely NO reason to use any or their services.

I'm not accusing them of being a fraud, but unless I've lost all of my marbles at age 87, I simply don't need their dervices.

Terrible experience. The tech never showed after saying he was going to arrive before 10:30am then 30 mins later he said he was going to arrive before 11am then 20 mins later he said he is going to arrive closer to 11:10am. I followed up at 11:27am asking if he is going to make the appt and he sent a text message saying he canceled the order. What a joke this service is.
Listen folks, if you don't want to work then do not say yes to a job you never intend on fulfilling or a job you are not committed to.

I sat at my house for hours waiting for the first appointment. They said the technician called, but I didn't answer, so they cancelled and marked the work completed. I only found this out by calling the company through xfinity. Today, they didn't show. I'd specifically told them they'd need a ladder to get to the second story, yet the message I got today at the end of the appointment window was that they were looking for a ladder. Now have a 3rd appointment, but they set it for two different days. One would hope they'll give me a firm date ahead of time. I carefully explained again that they need a ladder, and if they don't reach me by phone to text. I don't have a great deal of hope that they will come through.

I normally don’t write reviews, but after my experience with this company, I feel compelled to share in hopes of saving others from the frustration and time I’ve gone through.

From the beginning, communication was spotty at best. I scheduled a service with them well in advance and was assured that everything was confirmed. The day of the appointment came and went—no one showed up. No phone call, no email, not even a courtesy text to let me know there would be a delay. I had taken time off work specifically to be available, only to be completely ghosted.

I reached out the next day and was told there had been an "unexpected delay" and that someone would reschedule with me immediately. I gave them the benefit of the doubt—everyone has off days, right? Unfortunately, that was just the beginning of the ongoing pattern of unkept promises.

They rescheduled... and failed to show up again.

This cycle repeated itself multiple times: confirm an appointment, fail to show, offer vague apologies, and promise to "make it right" with a new date. Each time, I cleared my schedule, and each time I was left waiting with no service delivered. After the third no-show, I finally asked for a full refund. I had already paid in advance for a service that, to this day, has never been provided.

That’s when things got even more frustrating. Suddenly, the customer service reps became much harder to reach. Calls went to voicemail, emails were ignored, and when I did finally get a response, it was full of vague promises that my refund was “being processed.” That was over a month ago. To date, I have not received a dime back.

It’s one thing for a company to run into scheduling issues—life happens, and I can be understanding when people are honest and proactive. But the complete lack of accountability, professionalism, and basic respect for a customer’s time and money is unacceptable. Not honoring a refund for a service that was never rendered is not only unethical, it borders on theft.

I’ve since filed a complaint with my bank and reported the company to the Better Business Bureau. If you’re considering using their services, I highly recommend you look elsewhere. There are plenty of businesses out there that value their customers and operate with integrity. Unfortunately, this is not one of them.

Save yourself the stress. Avoid this company at all costs.

It’s a scam. I asked for tv mounting and paid for it. After few weeks they starting charging me subscription fee on my credit card and for months they had been doing it until
I found. I asked for any proof where I subscribed or confirmed subscription but to no avail. I plan to file a law suit against them. It’s not only me but various other complainants I have seen on the internet.