My wife and I have been using Hello Fresh for 3 meals a week since the next door neighbour gave us a free box voucher in 2020 during the lockdown. We have enjoyed the tasty meals and variety of choice... Mehr ansehen
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Das sagen Bewerter
We have noticed recently the quality & quantity of the produce has improved greatly. Credits on poor quality items have always been easy to get but it was a bit of a hassle to do it regularly. We only... Mehr ansehen
Unternehmen hat geantwortet
Good all round! We have enjoyed the change from another foodbox. Costs are similar but we have really enjoyed the meals. There is a huge variety each week and I like the options to upgrade certain... Mehr ansehen
Unternehmen hat geantwortet
Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Kontaktinformationen
Neuseeland
- hellofresh.co.nz
4,0
Gut
14.808 Bewertungen
Bittet Kunden um Bewertungen
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Our order was canceled because courier…
Our order was canceled because courier couldn't find our address. You send you called me but I had no calls. Very disappointed with service. Will probably go with someone else. Not happy with service at all
17. April 2026
Antwort von HelloFresh New Zealand
Hi Linda,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresH
Love hello fresh
10. Februar 2026
Antwort von HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Blanch 💚
Need to change the opt-out system
Honestly, we love HF when we WANT it. What we are sick of is having to cancel every week when we don't want it. Would much rather an opt in system each week. I have had too many boxes I didn't want or couldnt afford, so we are cancelling our membership. I raised this with a HF member of staff on Messenger who didn't seem to care.
14. April 2026
Antwort von HelloFresh New Zealand
Hi Anneka,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Been using Hello Fresh for a couple of…
Been using Hello Fresh for a couple of months. Ingredients and proteins always arrive fresh and last a full week in the fridge. Recipes are restaurant quality. 10/10 recommend.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von HelloFresh New Zealand
We're happy to hear that you've been enjoying our fresh ingredients and restaurant-quality recipes for the past couple of months. We appreciate you taking the time to share your positive experience and 10/10 recommendation!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Organized and tasty
I love that the meals are in bags so I don’t have to sort them out. They taste delicious and I enjoy trying foods I wouldn’t normally cook myself
10. März 2026
Antwort von HelloFresh New Zealand
We're happy to hear that you appreciate the convenience of our organized meals. It's great to know you're enjoying the delicious flavors and exploring new culinary experiences with us! Thanks for your feedback.
-Daren
Good dinners
Good dinners, easy to cook. The hardest part is choosing the menus because they have yum food!!
7. April 2026
Antwort von HelloFresh New Zealand
We appreciate your five-star review! ⭐ We're happy to hear that our dinners are easy to cook and delicious. It's great you love our yummy food choices!
- Daren
Its great everything you need is in a…
Its great everything you need is in a numbered bag along with the recipe..I'd love for all prep to be done tho so to make it easier for myself and 14 year old to just pop together.. ie carrot's potatoes etc .. and just to make sure when it comes with yogurt it's there and double cheeking recipes are there in the box as well .. other than that I love it so does my child delish meals
20. März 2026
Antwort von HelloFresh New Zealand
We're glad you and your child enjoy our meals! We appreciate your feedback regarding prep time and recipe accuracy. We'll review our processes to see how we can improve convenience and ensure all components are included. Thanks for your insights!
-Daren
Good value and excellent quality of…
Good value and excellent quality of food. We are trying out a new recipe every night which is surprisingly easy and every meal so far has been delicious. Takes the hassle out of thinking about what to cook for tea and just making the same things each week. Totally recommend HelloFresh.
17. April 2026
Antwort von HelloFresh New Zealand
We're happy to hear that you're enjoying the good value and excellent quality of our food. It's great to know our recipes are easy to follow and delicious, taking the stress out of meal planning. Thank you for recommending our service!
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Very happy with the product selection
Very happy with the product selection, quality of items received, convenience of packaging and the customer service outcomes. This has been the best product option out of the food bag delivery companies I have tried and I would recommend them to others.
4. November 2025
Antwort von HelloFresh New Zealand
We're happy to hear that you are very satisfied with our product selection, the quality of our items, convenient packaging, and customer service. We appreciate you recommending us to others. Thanks for your feedback.
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
It would be better to have a South…
It would be better to have a South Island depot. The delivery cost is going to get higher & I won't be able to afford it.
Sometimes the ice melts.
19. Juli 2025
Antwort von HelloFresh New Zealand
We appreciate your feedback. We acknowledge your concern about delivery costs to the South Island. We are also sorry to hear the ice sometimes melts and will look into this.
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Antwort von HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Blanch💚
Customer service is dismissive but…
Customer service is dismissive but immense choice of recipes each week, food and delivery are great
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HelloFresh New Zealand
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Blanch
Customer Resolution Specialist
HelloFresh
love the quality of the meat
love the quality of the meat. Recipe's are easy to follow and I am saving money each week.
17. März 2026
Antwort von HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Elise 💚
Antwort von HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're happy to hear that you enjoyed our menu's organization, healthiness, practicality, and deliciousness.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch💚
great recipes great products
24. März 2026
Antwort von HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're happy you enjoyed our recipes and products! We appreciate your positive feedback and are grateful for your review.
- Daren
Easy & Convenient
It is convenient and it helps you have a dinner plan.
It has some tasty menu's, however, some are very similar, andI find it hard sometimes to choose.
31. März 2026
Antwort von HelloFresh New Zealand
Thanks for your feedback, Robyn, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
- Ricka 💚
Antwort von HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're happy to hear that you love your HelloFresh deliveries every week! Thank you for sharing your positive experience with us.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Great meal choices that appeal to all…
Great meal choices that appeal to all of the family. Our 2 boys are excited to choose the meals and then all over again when they arrive and it's time to cook! It's made a tiresome chore fun again.
10. März 2026
Antwort von HelloFresh New Zealand
Thank you so much for the five stars, Bianca! ⭐
We're happy to hear that our meals appeal to your whole family! It's great to know your boys enjoy choosing and cooking the meals, and that we've made mealtime fun. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Delicious convenience meals for a busy…
Delicious convenience meals for a busy family of five
19. Juli 2025
Antwort von HelloFresh New Zealand
We're glad you find our meals delicious and convenient for your busy family. Thank you for sharing your positive experience with us!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
No box and zero communication
My box didn't turn up and I wasn't notified. When I queried it via the chat as that's the only way to communicate I was told two different reasons. One said there was an error with the courier and that I wouldn't be getting my box. The next person told me that my box got wet and wouldn't be delivered. Wasn't a good experience and I would expect better. The app said for the entire day that my box was being delivered. As our front door is quite exposed to the public we waited and waited....wasn't until I queried it's whereabouts at midnight that I was told there was no box.
So much for getting in touch team!
15. Februar 2026
Antwort von HelloFresh New Zealand
Thank you for your review, Shelley. We’re sorry to hear that your recent experience with our customer care team didn’t meet your expectations. We understand how frustrating that can be, and we’d really like the opportunity to make things right.
Our team will be reaching out directly to follow up and see how we can better assist you.
Ricka
Customer Resolution Specialist
HelloFresh
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