My wife and I have been using Hello Fresh for 3 meals a week since the next door neighbour gave us a free box voucher in 2020 during the lockdown. We have enjoyed the tasty meals and variety of choice... Mehr ansehen
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Das sagen Bewerter
We have noticed recently the quality & quantity of the produce has improved greatly. Credits on poor quality items have always been easy to get but it was a bit of a hassle to do it regularly. We only... Mehr ansehen
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Good all round! We have enjoyed the change from another foodbox. Costs are similar but we have really enjoyed the meals. There is a huge variety each week and I like the options to upgrade certain... Mehr ansehen
Unternehmen hat geantwortet
Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Kontaktinformationen
Neuseeland
- hellofresh.co.nz
4,0
Gut
14.808 Bewertungen
Bittet Kunden um Bewertungen
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Why we love Hello Fresh
The freshness of the produce, quality of meat and just the variety. Dinners are a nice surprise every night. I like that each meal l's ingredients are in its own bag. Easy to swap out meals too. 10/10 honestly
17. Februar 2026
Antwort von HelloFresh New Zealand
We're so happy to hear you appreciate the freshness, quality, and variety of our meals! It's wonderful that our individually bagged ingredients make dinner a surprise. Thank you for your fantastic feedback!
-Daren
Antwort von HelloFresh New Zealand
We're so happy you enjoyed your well-balanced meal! We appreciate your kind words.
- Daren
we love how quick and easy the meals…
we love how quick and easy the meals are and how perfectly packaged they are. and the delivery service is amazing.
24. April 2026
Antwort von HelloFresh New Zealand
We're so happy to hear you're enjoying the quick, easy meals and our delivery service! Thank you for your wonderful feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Antwort von HelloFresh New Zealand
We appreciate your feedback and are glad our service fits your busy schedule. We'll consider how to add more variety for you.
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
I like ordering online and good fresh…
I like ordering online and good fresh ingredients
21. April 2026
Antwort von HelloFresh New Zealand
We're happy you enjoy the convenience of online ordering and the freshness of our ingredients! Thank you for your positive feedback and support!
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
Surprise order
Turned up unexpectantly, had not been to the supermarket and was good timing.
24. März 2026
Antwort von HelloFresh New Zealand
We're happy to hear that our timing was beneficial for you, especially when you needed us most! We appreciate you taking the time to share your positive experience.
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
Taking away my biggest stress
I am loving being back in the hello fresh family again. One of the biggest stress of my week is worrying about what I'm going to feed my family each night, meal planning and shopping felt like it was taking over my life. Trying to balance the nutritional needs of two growing tweens and two adults on diets as well as keeping things interesting and catering to everyone's tastes preferences is exhausting! I love that I always have what I need in the amount that I need it, the recipes are easy to follow and I can pick foods we all love and know that the ingredients will be fresh all week.
28. April 2026
Antwort von HelloFresh New Zealand
We're happy to hear that you're back and enjoying our service! It's great to know that we're helping to reduce your mealtime stress and simplify shopping. We appreciate you sharing how our recipes and fresh ingredients cater to your family's diverse needs and preferences.
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
Delivery is prompt and safe
Delivery is prompt and safe. The quality of the foods is excellent and more than enough for the two of us. I am enjoying the art of cooking and I am pleased to say my husband is enjoying most of the foods that you provide! He is hard to please and does like simple foods but I am finding more that he will accept.
28. April 2026
Antwort von HelloFresh New Zealand
We're glad you enjoyed the prompt and safe delivery and that the food quality met your expectations. It's wonderful to hear you're enjoying cooking and that your husband is finding more options he likes! Thanks for your feedback.
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
the way you keep me informed of where…
the way you keep me informed of where the order is and the clear instructions for cooking.
28. April 2026
Antwort von HelloFresh New Zealand
Hi Cathy,
We're happy to hear that you appreciate how we keep you informed about your order's progress and provide clear cooking instructions. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
Great for convenience
The convenience is great but the food quality and variety isn't. The customer support is pretty terrible. The voucher codes you're encouraged to pass on don't even give you the account credit advertised.
31. März 2026
Antwort von HelloFresh New Zealand
Hi Tamsin,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Less stress
I love not having to think about what to make, its all there ready to go. No stress, less mess.
3. Februar 2026
Antwort von HelloFresh New Zealand
Hi RaMarnie,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Love hello fresh
Love hello fresh! Food delicious, easy to follow recipes that even a new to the kitchen hopeless husband can cook very tasty meals that everyone enjoys
3. März 2026
Antwort von HelloFresh New Zealand
We're happy to hear that you find our recipes easy to follow and the food delicious! It's great to know everyone enjoys the meals. Thank you for the positive feedback!
- Daren
Easy and yummy meals
Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipes to make? What ingredients to buy? Get a HelloFresh subscription. Why make cooking such a chore? Make it easy and fun with HelloFresh!
28. April 2026
Antwort von HelloFresh New Zealand
We're happy to hear that our meals are easy, yummy, and efficient for you! It's great to know that our prepped ingredients and exact measurements save you time and reduce waste. We appreciate you sharing how we make cooking fun and simple!
- Daren
I love hello fresh it’s so good easy…
I love hello fresh it’s so good easy cooking ingredients after a long day my baby and kid love our meals I also don’t have to do a big huge shop the delivery the quality everything
28. April 2026
Antwort von HelloFresh New Zealand
We're happy to hear that our easy cooking and quality ingredients are a hit with your family after a long day! We appreciate you sharing your positive experience and are so glad we can help simplify mealtime.
- Daren
Accidentally signed up yesterday as I…
Accidentally signed up yesterday as I couldn't see a full range of what types of meals they actually did and it took me through steps and then hello I subscribed. So I get in contact straight away to help get this all canceled as I just wanted to see the meals. Chatted with the team online they assured me no charges will be made no delivery either so I gladly thanked them and went on with my day. Cut to today I wake with a notification from my bank that hello fresh is trying to take $356.00 from account not once not twice but 3 times they attempted to steal my money spoke to 2 people today both guaranteed me that the situation is fixed and they will not try and take money and its been fully dealt with...... No it hasn't stop trying to take money out of my account ive never been with the company I explained I was just looking at meals and you continue to try and take my money. I saw a lady 3days ago write on here with the same problem except your trying to take her debt collection over a box of food she never wanted and stopped subscribing too. So don't try me I will gladly take this company court 9ver your stealing ways!
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von HelloFresh New Zealand
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Daren
Customer Resolution Specialist
HelloFresh
I love how using hellowinning combo fresh takes the…
I love how using hello fresh takes the guess work out of whats for dinner every night. Great quality produce and ingredients coupled with easy straightforward recipes makes this a winning combo for us
3. Februar 2026
Antwort von HelloFresh New Zealand
We're happy to hear that our service removes the daily dinner stress. It's great to know you appreciate the quality and straightforward recipes we provide! Thanks for your positive feedback.
-Daren
Long time satisfied customer
We have been getting 3 meals a week for a significant period now. It is always good quality and the variety takes the pain out of deciding what to cook. Some of the dishes are restaurant quality delicious and the delivery is very reliable and frequent rewards and specials very welcome.
16. Juli 2025
Antwort von HelloFresh New Zealand
We're happy to hear that our meals consistently meet your expectations and add variety to your routine. It's great to know you appreciate the quality and reliability we aim for. Thank you for your positive feedback!
- Daren
Alot of great recipes and alot of…
Alot of great recipes and alot of variety. The only thing is, it would be great if they had an option for Wholegrain pasta or brown rice options. Also, the leeks are not cut up very well and would be good if more recipes has the vegies prepped (some recipes come with some Chopped up and others don't even when it is the same ingredient). Other than that love the recipes and variety.
2. Dezember 2025
Antwort von HelloFresh New Zealand
We appreciate your feedback and are glad you enjoy the recipe variety. We'll consider your suggestions about wholegrain pasta, brown rice options, and improved vegetable preparation for future improvements. Thanks for taking the time to share your thoughts.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Antwort von HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Do not subscribe to Hellofresh
You cannot delete or unsubscribe from your account using the app. So I continuously "skip delivery"... until I forgot about it and suddenly there is a order that I did not want on my doorstep. I rung them straight away and they say my credit card declined, thats because it is my expired card and I did not wish to get anymore boxes from you so did not update it... Why did you send out the boxes with a declined card? Why not ring the customer, you have my phone number? They had recently updated their app which I had not done on my phone so I never received any notifications either... But anyway no, no phonecall, on the app you instantly get allocated meals - this is wrong, as they say you ordered the meals... no, it was automatic. Your app should wait for meals to be selected as this shows the customer wants the order!! So now I have a box I do not want and did not order and still have to pay for it!! Otherwise they take me to the debt collectors... DO NOT GET INVOLVED IN THIS COMPANY!!!!!!!!!!!!!!!!
I would have emailed them, this instead of putting it on here but they dont have a public email system.. obviously too many complaints maybe?
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von HelloFresh New Zealand
Hi Sharon
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Elise
Customer Resolution Specialist
HelloFresh
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