hayward-pool.comBewertungen 

We have had this particular pool heat for 3 years and have had it fixed 3 years in a row. Different problems. Now its completely gone and leaking and Hayward refuses to believe its their product. Says I need a whole new unit at my cost. Terrible product, Terrible customer service. I will never buy a Hayward product. They refuse to believe they have a poorly made product.

Hayward pool heater is total junk. Leaks and doesn’t work.

Hayward used to have competent customer service and technical support but no more. I have spend weeks trying to get a part replaced under warrantee and the AI answering the phone ask a lot of question but in the end can only create a ticket that gets no action. Their products are no longer as reliable as they used to be and their support is non-existent.

Don’t buy Hayward. Sub par equipment and very poor customer service. Impossible to have warranty honored. Stay away.

High end variable speed pump failed in 4 years. Horrible quality! Would not recommend

I have made more than 15 calls…. To AI with one in person return call which was inaccurate and not helpful. I have a pool heater … generated by propane. The “mother board” doesn’t work after 3 ( yes three) years… and NO parts are available to solve the problem?!? I paid 5k for the heater in 2022…. And it was problematic last year. I’ll assume there are no parts….. because everyone else’s has failed also?!?!? And customer service is NONEXISTENT

We ordered a brand new gas pool heater and it didn’t work. After a long painful process getting through to a human in the warranty department, I am told that if you buy a Hayward product online, only the parts are covered by warranty. Terrible - will never buy Hayward again!

I can't believe these reviews I've read on here. Hayward warranty and customer service department is one of the best reasons to purchase a Hayward product. I've had a salt chlorinator system from them since 2021. Yes I had issues with it but it's an awesome product because the people and the company stand behind the product the make. I've had issues and contacted warranty department and every single time the problem was handled immediately. The problem is you have to go by the warranty regulations, if you installed it yourself that's on you, if you had a non Hayward authorized person install it your warranty is void. This aren't plug and play systems. These are complicated precise instruments. So if you didn't follow the clearly layed out warranty guidelines then you are responsible for your problems. Jarod Miller from the warranty department has handled every issue I had every single time(he and his department are amazing) . However I had to supply all receipts of Purchase And Installation and they had to verify they were Hayward authorized sellers and installers. Then after they were verified it was smooth sailing after that. So anyone reading these silly reviews left on hear l, ask yourself why the warranty was not valid. Because people want to go the cheapest route and install their selfes or use a person that isn't authorized. The Warranty department is Haywards biggest asset and Jarod Miller and the warranty team is why I'm a lifelong Hayward pool and Salt Chlorinator Owner. You guys are the best and should be proud. Thank you

After Hayward updated the Omnologic app, I haven't been able to log on. I have contacted Hayward numerous times through email and the phone and left many voice messages, but I've heard nothing. By the number of negative reviews, Hayward obviously doesn't care!

UPDATE! Trish from Hayward contacted me and fixed the problem! Everything is working perectly again! Thank you Trish!

I would give zero stars if I could. We purchased a pool pump from Hayward Pools, and it broke down in less than two years. I contacted customer service, filled out the warranty forms, and did everything they asked. Even after escalating to a supervisor and making countless calls over several months, not a single technician ever showed up. We eventually gave up and bought a replacement pump from a different manufacturer.

Poor product quality and absolutely horrible customer service. I highly recommend avoiding them completely. Hayward has no in-house certified technicians; they rely on local dealers who clearly have no vested interest in performing warranty repairs because Hayward doesn't pay them for it. Bottom line: if you buy from them, expect to be completely on your own when it breaks.

Spent $1500 on a new pool pump 6 months ago because my pool guy said Hayward was the best. He was so wrong! It is not working, only 6 months old but told no problem because it’s under warranty. My pool guy filed the warranty 2 weeks ago and I still have not heard anything from Hayward. I call them and my pool guy/co every other day and the pool co working with Hayward under the warranty says Hayward rep does not return their multiple calls and emails. I call customer service during biz hours and get a recorded message saying to call back during business hours! I will never buy a Hayward product again. This company makes inferior products, does not honor their warranty and has 0 customer service.

Deserves Zero stars. Their products recently are utter garbage, the quality of the products are designed to just make it past warranty, then you are on your own!!!

Purchased V-Flex upgrade kit for it because some bearings got a bit tight after 8 years of operation. DO NOT Buy this upgrade kit, it is absolute garbage!!! The bearings in the bearingless system collapsed in just over 1 year of operation, these bearings go on the v-flex mechanism, both wore through the garbage bearing retainer plastic. Picture of this included, it looks like some employee went home and 3D printed these with extremely bad filaments. This upgrade kit is stupidly expensive so do yourself a favour and do not do it. Put your money into a different brand spend a little extra and seriously reward yourself down the track.

My experience with Hayward is above my expectations! I have a pool and spa, all equipment is Hayward; Pump, Heater, Filter, Omni controller, Salt T Cell, ALL IS A Hayward. Heck my poolbot is Hayward. My pool has been in for 6 years and is used all year long. I would expect some upkeep issues. I can say this about Hayward…They have ALWAYS stood behind any issues, especially those under warranty. I will sum it up like this, I am a current and future Hayward customer. Their support staff are prompt and helpful. We love our pool and are grateful we spent a little extra money and went Hayward for equipment.

My Haywood variable speed pump went bad after two years. I was told it had a three year warranty. Warranty is not being honored. Very poor customer satisfaction and communication. Very expensive, broken pump. Don’t recommend doing business with this company or product.

Always having problems with this faulty POS!

The worst service ever. Still waiting months later for a reply to my email and for my product to be fixed under warranty. The pool shop is also waiting months later for a reply on where to send the item to be fixed or have offered to fix it themselves as they are embarrassed with how long it's been.

Was hoping someone could let me know how something like this could cause this to happen. My Hayward pool heater 7years old had it serviced 1 once since had no problems until 1 evening I went out to turn it on and it fired right up as usual and all seemed normal. BO Codes nothing running fine next morning went out to see how warm the pool got and found out the heater was on fire! Fire thankfully put itself out while we were sleeping and we didn’t even know it was on fire, Yes we got lucky because the gas line and heater is about 2 ft from our home and my house could of blown up. Called Hayward and they did send someone out to look at it but haven’t heard anything back from them not returning emails /calls nothing . Hoping someone could tell me what would cause this to happen why did it stay running instead of shutting down if there was a problem with the heater. Please anyone have an answer for me I really need to know why this happened or more importantly why .

Brought a Hayward - prsrwo40h117 energy line 17kw pool heat pump as I thought Hayward was a good brand it certainly cost a lot more than other brands -it is barely 3 years old and control board or controller has gone ! Error 08 - No warranty? This is Ridiculous!

After 2 years and 8 months, the pool's salt system broke. No one was responsible. No one wanted or could repair it. Never again Hayward.

No sure who to slam with this rating so I will divid him up in item quality and follow up. I purchase a Jacuzzi Pool Pump thinking I was matching up to a Jacussi Filter. I did this thinking I would have less concerns. Whoops did I make a mistake. Turns out their is NO brand integrity and what you get is on you. I have a pool pump that has been and issue from day on. So to be brief because no really read long growls. The Jacuzzi Pump really a Hayward Pump failed first year. The issue was determined to be the motor and after more hours than count I carried it down 75 miles to the local Leslie's Pool store to have them determine the issue. Then Hayward shipped the new motor (my word) to me to have it installed by a pool expert (My Money). Next summer same issue all over again accept now we have more issue each and every step of the way. The whole summer wasted. Now we have a pump that will not pump unless I push the water through with a pipe clearing bladder. The bad side of the is the pump running with out water cooling it heating up to the point of it burning up and catching fire. Enter the question if it has failed the second time it must be the pools side and not the equipment side. Okay lets go there. Day one bump is taken out of box incomplete, it missing the connection fitting. Delay number 1 and my supplier (who I purchased from) Leslie's Pool agrees to send me the part which I have to pay for since there is no way it is there fault or their suppliers. Year one the pump starts have issues. Finally it is determined I need to take it to the closes Leslie's Pool store and after 4 days of sitting on their hands then determine it is exactly what I and my rather expensive pool service tell them the issue it. Ten days latter the pool motor arrives and I get my expensive but knowledge pool service back to install the motor. Lets cut the issue down to something less than a novel. I would estimate between the install and service calls this pump has cost me north of $2000 in cost and service calls. The sad part is I an my wife have only been able to use the pool 6 times in 2 years. I don't care if its on Jacuzzi(Product purchase), Hayward (Manufacturer) or the seller Leslies Pool this is still a mess the end user should not be subject too. So to this end I am going to copy this post to each.