Ordered the trial/taster box 8 days ago. Still not received it and emailed HQ and heard nothing at all. And the RM tracking id doesn't even work. Not a good thing for any potential future orders i... Mehr ansehen
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Das sagen Bewerter
The rabbits love the products and I had to contact customer services who went above and beyond to deal with my issue. Happy with my subscription. No more stressing about running out of hay and forage.... Mehr ansehen
Unternehmen hat geantwortet
Our bunnies LOVE HayDay! We started using HayDay about a year ago after trying their tester pack and have been ordering Timothy Hay and Ryegrass Hay ever since. The packaging is all plastic free whi... Mehr ansehen
Unternehmen hat geantwortet
Both of my rabbits are 4 years old so I’ve tried a lot of different hay to see what they like best and HayDays hay is genuinely THE best I’ve come across I wish I’d found them sooner. It smells lovely... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The NEW Way To Feed TASTY Hay! At HayDay, we produce high-quality and highly nutritious hay for small pets, grown on our family farm in Yorkshire. We grow and produce all of our premium hay products for rabbits, guinea pigs, chinchillas and degus in house: meaning we manage the whole process from field to nibble! Our story began with brothers, Tom and Mike, whose family has been growing a range of crops on the farm for many years! Over the last 10 years, they have become experts in producing premium hay. All whilst doing whilst we can give back through sustainable initiatives on our farm. We can barn dry the hay right here on our farm in Yorkshire using green energy (so we don’t have to rely on the British weather!) so you can rest assured your hay will be premium quality every time. We are champions of our environment and have initiatives to reintroduce hedgerows and wildflowers and are constantly improving our farming practices - you can see more about this on our website! With a product range which varies from suitable everyday feeding hays such as timothy hay and meadow hay, to ryegrass and oat hay to diversify your pets diet - our excellent Trustpilot reviews say everything you need to know about us. Our packaging is 100% plastic free, 100% recyclable or used as a way of minimising waste. With a service that delivers your small pets hay directly to your door with our flexible and easy to manage subscriptions - you can never forget your small pets HayDay! Head to our website or our socials to find out more!
Kontaktinformationen
Red House Farm, DN5 7SU, Doncaster, Vereinigtes Königreich
- 01709234946
- hello@hay-day.co.uk
- hay-day.co.uk
4,4
Hervorragend
197 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Always quick to despatch
Always quick to despatch, which is great when the rabbits have got through more than I've accounted for and I need to order an extra box.
And, it's always nice fresh sweet smelling hay!
20. Februar 2025
Antwort von HayDay
Hi Jamie, thanks so much for taking your time to leave us this review.
We're so pleased that your bunnies love our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Antwort von HayDay
Hi Susan, thank you so much for taking your time to leave us this review. Our team really appreciates your continued support for our small business.
- Ellie at the HayDay team
Love it !
Hay is amazing !
I ordered a few weeks ago and my bunnies love it and they can’t get enough of it. On previous hay they didn’t seem to want much even if I provided them with a lot but I find my self constantly refilling this hay! Can not recommend it enough and this will be the main hay for my rabbits for the foreseeable future :)
29. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HayDay
Hi Blueberry & Clementine, thank you so much for taking your time to leave us this amazing review.
We're so pleased that your bunnies love our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
HayDay is super amazing
HayDay is a small company . There different hay and forages are packed full with goodness for my 5 rescue guinea pigs my fluffers 🤗
I love HayDay because they take super care about their products and they have an excellent customer care team
I tried others and HayDay is outstanding for me .
Their prices are excellent value for money and super fast delivery
With the subscription service it's very easy for me to get all for my fluffers on time
I like to mention I use HayDay for many months now and they Quality is perfect not as by others where the quality is not as high
Also what is great I can switch items around in the subscription to make it even better for my fluffers to give them the variety they like and deserve 🤗🤗🤗🤗🤗
28. Januar 2025
Antwort von HayDay
Hi Ursula, thank you so much for taking your time to leave us this amazing review.
We're so pleased that your guinea pigs love our hay! We appreciate your comments about our customer service team and our subscription service.
Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Antwort von HayDay
Hi Chloe, thank you so much for taking your time to leave us this review - we're so pleased that your rabbits love our hay!
Our team really appreciates your continued support for our small business & your feedback for our products.
- Ellie at the HayDay team
Ellie at HayDay has been amazing the…
Ellie at HayDay has been amazing the times we have spoken and her customer service was prompt and friendly which is great. Received my hay very fast and the quality is top notch, my rabbits love it. Could not recommend HayDay enough.
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HayDay
Hi Cara, thank you so much for taking your time to leave us this review!
We're so pleased that your rabbits love our hay. It's always at our forefront to provide the best service to our customers, so your feedback means a lot to us.
- Ellie at the HayDay team
Antwort von HayDay
Hi Paul, thank you so much for taking your time to leave us this review!
We're so pleased that your small pets love our hay. Our team really appreciates your feedback for our products and service!
- Ellie at the HayDay team
Antwort von HayDay
Hi Paul, thank you so much for taking your time to leave us this review!
We're so pleased that your small pets love our hay. Our team really appreciates your feedback for our products and service!
- Ellie at the HayDay team
Store bought? Never again!
I can only wish I found out about HayDay earlier. My box arrived in express time and it's been a long while since I saw my guinea pig munching on his hay so eagerly. I've tried so many store bought brands, cheap ones, expensive ones... Disappointed with all of them, too much brown, barely any greens. When I saw my Thor digging in the pile I gave him and almost cried of happiness! Thank you, HayDay for making me and my guinea pig happy 💖 you've got a new customer here!
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von HayDay
Hi Monica, WOW thank you so much for taking your time to leave us this review!
We're so pleased that your piggies love our hay, it's brilliant to know that you've finally found the hay for them. Our team really appreciates your feedback for our products and service!
- Ellie at the HayDay team
Fantastic - my bunnies love it
My two bunnies love the meadow hay. Lovely and fresh and you can tell it is of good quality. Really impressed with the first order so much so that I’ve started a subscription.
7. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HayDay
Hi Matt, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay, and our team really appreciates your feedback for our products and service!
- Ellie at the HayDay team
High quality hay for my piggies
High quality hay for my piggies. Quick delivery and excellent service. Will definitely be a returning customer.
30. Dezember 2024
Antwort von HayDay
Hi Fiona, thank you so much for taking your time to leave us this review. We're so pleased that your piggies love our hay, and our team really appreciates your feedback for our products and service!
- Ellie at the HayDay team
I have two bunnies who are 4 months old…
I have two bunnies who are 4 months old and growing rapidly. They go mad for this hay! Compared to another brand I have tried the hay is fast digesting, meaning they eat more and it's keep their guts healthy. My only grumble would be the box. Unless I am opening the box incorrectly, it opens from the side and unfortunately for me that's where all the dust was sat. I had to decant into two other large boxes as my bunnies are kept indoors and it was making a terrible mess everytime I pulled some hay from the box.
4. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von HayDay
Hi Gray, thank you so much for taking your time to leave us this review. We're so pleased that your pets love our products and our team really appreciates your feedback.
We would recommend opening your hay from the taped side of the box. If you have any further questions, feel free to contact us on hello@hay-day.co.uk
Great service and excellent products…
Great service and excellent products for sale. Highly recommend 😊
2. Dezember 2024
Antwort von HayDay
Hi Joanne, thank you so much for taking your time to leave us this review. We're so pleased that you love our products and our team really appreciates your feedback for our products!
Loved the packaging
Loved the packaging, the box is easy to open and reseal also loved the fact there was the option to add waterproof covering to the box. Delivery was quick. The hay itself wasn't great, it wasn't green, no long stems all very short and straw like consistency. Our guinea pigs weren't impressed.
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von HayDay
Hi, Thank you for your review. We are sorry to hear you weren't 100% happy with our product - the quality you have described is not our standard for HayDay products and not the usual feedback we receive so we would like to look into this further.
If you'd like to contact us by email, and possibly send some photos, we can have a look for you. Please email - hello@hay-day.co.uk
Thanks
Ginny
Antwort von HayDay
Hi Anna, thank you so much for taking your time to leave us this review. We're so pleased that you love our hay and our team really appreciates your feedback for our products!
First time ordering after taking a…
First time ordering after taking a sample box from TNRF earlier in the year, my bunnies preferred the Timothy hay so I went with 4.5kg of that and they’re obsessed! I’ve used it when bonding pairs & for regular daily grazing. Will definitely order again and as a rabbit vet nurse I can confidently recommend this to my clients!
18. November 2024
Antwort von HayDay
Hi Lucy, thank you so much for taking your time to leave us this review. We're so pleased that your bunnies love our hay and our team really appreciates your feedback for our products!
Quick delivery and friendly service
Quick delivery and friendly service. Beautiful, fresh, dust free hay!!
25. November 2024
Antwort von HayDay
Hi Helen, thank you so much for taking your time to leave us this review. We're so pleased that you love our hay and our team really appreciates your feedback for our products!
Antwort von HayDay
Hi Dina, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay and our team really appreciates your feedback!
Antwort von HayDay
Hi Pauline, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay and our team really appreciates your feedback!
Pros and cons
Delivery was faster than I expected and the hay is really nice, my rabbits are all over it :)
Update since ordering a few more times: the hay in the bottom of every box is just dust and there's quite a bit of it so a fair amount goes to waste.
They also expect you to pay £2.99 to waterproof the packaging. I don't think customers should have to pay extra to ensure the product arrives in a usable condition.
Also, when you subscribe you can choose every 2 or 4 weeks but not every 3 weeks so I have to keep going on and setting up new subscriptions to get the discount.
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von HayDay
Hi Chloe, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay and that you're happy with the service you have received. Please could you provide us with your order number please (to hello@hay-day.co.uk) so we can look into if you received your free gift also.
EDIT: We are sorry to hear you weren't 100% happy with our product - the quality you have described is not our standard for HayDay products and not the usual feedback we receive so we would like to look into this further. We can also amend your subscription to every 3 weeks if that is your ideal subscription!
If you'd like to contact us by email, and possibly send some photos, we can have a look for you. Please email - hello@hay-day.co.uk
Thanks,
The HayDay Team
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