Harvey Norman United Kingdom - Flagship Store Merry Hill Bewertungen 

Amy was amazing and the reason why we came back was because of her customer based support and helpfulness.
Because of this we bought a dish washer and fridge and we’ll be buying a double oven now too.

4 days ago I made contact with this company only to receive a generated email saying someone would be back in touch with me in 24 hours and as yet still had no response. I have a faulty SMEG kettle purchased from this site, still under warranty. I chased this response up earlier this morning and still have had no reply! CUSTOMER SERVICE NON EXISTENT, please be aware....

Garry and Amy really listened to our requirements. Relevent products were demonstrated. They weren't pushy and spent a lot of time with us. Explained that they could price match. We took our time doing due diligence and when we found the same product less expensive, they did indeed price match without any fuss.
Really felt like we received excellent treatment.

Michelle was absolutely amazing, she helped us choose a hoover and gave us a thorough explanation of the product. We were also given other options and recommendations, but was confident with our choice as Michelle explained very well
Thank you

The Samsung 65in S95F tv was s good buy given that it included a QS700F sound bar. Also the £100 gift card paid for some wireless headphones. I did struggle to activate the Samsung 5 year warranty on the Samsung website but a trip back to the store sorted that out thanks to Faris who had dealt with my purchases. A big thank you to him from one very satisfied customer.

Terrible service, ordered a settee in August 2025 and paid deposit. In January 2026 had to chase to see when delivery would be, after 3 weeks of chasing and no call backs,eventually got a delivery day for 14.2.26, the delivery driver came and straight away said "we have the 3 seater", so no 2 seater. Obviously, I refused the delivery as they were both ordered together so should be delivered together.
I called the store. They took delivery on 9.2.26 of just the one settee. I went in and paid the remainder and nothing was said that they only had one.
Dreadful service and very limited information from them.
Have had a refund and on the receipt is said £280 amount outstanding. I pointed out I owed nothing. The guy said it was for delivery. No Pal, you chose to send out the incomplete order, that's on you.
Find the staff very sneaky to cover themselves 🤔

Recently I purchased an ASUS Rog strix pg32ucdmr gaming monitor through the Merry Hill store. My experience has been nothing short of outstanding from them. Unfortunately the monitor arrived with a factory defect that was not Harvey Norman at fault but ASUS.

However a Lady called Abi has been absolutely amazing and gone way above and beyond to ensure this issue was resolved. I cannot thank her enough for all her hard work, She is a credit to this store and I hope the management team give her the credit she deserves.

I 100% will have no problem purchasing from them in the future and would recommend them to others 10/10

lovely service from Hamza. he was very chatty and informative! thank you

Okiyah was very helpful and patient with us in choosing the right dining table! Thank you for your time. Lovely store!!

Thank you so much to Faris - fantastic customer service, very knowledgable and helped us decide on the best TV for our needs. Didn’t make us feel pressured in any way. Gave us a good deal and also made us feel very welcome in store - even remembered us when we went back! An asset to the company. We’ll definitely shop in Harvey Norman again

Very friendly and approachable staff, highly recommend. Mariah- staff member

Excellent service, polite helpful with good knowledge of items brought. Thanks to Kenny

We have just received the best customer service in at the Merry Hill store. Every staff member that passed us said hello (and goodbye) without the pressure to buy anything. Hannah who served us has excellent service manners. She was extremely knowledgeable even though she had only worked there a few months she clearly explained everything we needed to know. It was the best and most straightforward purchase we have ever experienced.

Will definitely be returning.
Julie and Rob, Kingswinford.

Everyone was so helpful & friendly particularly Mario in helping us choose our new phones (at a great price). We used the tech department to set up our phones & Gab did everything for us, no fuss. Marvellous service!

Myself, husband and Teenage daughter had a great experience when trying to purchase an IPAD for College Studies. Maria was our Sales Advisor, she listened and asked questions on how we would like to use the product, if it was A levels etc. Maria was knowledgeable about what most teenager's tend to combine study along with social media, she explained a range of suitable products for my daughter who is at College and data/storage. My daughter decided to purchase a recommended IPAD Air 13Inch, and keyboard. She is so pleased with this product, if it was not for Maria we would have been overwhelmed and not have made such an expensive purchase. Thank you Maria, your Customer Service Skills and follow up are amazing, you are a natural.

These guys got my gaming sorted easy and simple.

Bought a Bluetooth USB from Harvey Normans in Merry Hill today and couldn’t find it anywhere on the shop floor. Hamza was super helpful and went out of his way to check storage and track down the very last one for us. Really appreciated the effort and great customer service 👍

Brought my apply watch and was incredibly delighted at the service received. As soon as I walked I nto the Phone Department I was greeted by Veronika where I told her I was after an Apple Watch for my partner . She brought me over the watch display kindly explained the differences of the watches. Veronika thoroughly explained the function and went through their catalog in detail. The service was smooth and easy, nothing was a hassle, no pressure from the staff. 100% will see me shopping here again!!! My partner is happy with the choice!

I recently placed an order with the MerryHill store
Unfortunately the parcel went missing which was not the stores issue it was the courier who failed to deliver it
I have to say when I contacted the manager Curtis and advised him of my issue he went above and beyond to sort a replacement out for me via a different delivery method it was customer service at its very best which these days is rare
Thank you Curtis and I will definitely buy from your company again and I'm sure other customers reading this will be impressed that your customer service is 5 star

Excellent customer service from Maya.