Experience badly soured by Harvey Jones failing to return a £2k refundable deposit.

We started the process of getting a kitchen from Harvey Jones with a free consultation and quote. We paid a deposit to secure the quote, agreeing it would be refundable based on very clear communication from us that we might not be able to afford the kitchen. So far so good.

It was about three months later, after the costs of our kitchen extension ballooned beyond what we anticipated, that we requested the deposit back.

Since then, we've been met with constant delays and excuses.

We only get updates about the refund when we ask, and replies consist of the consultant repeating that they're not authorised to make the payment, and need to ask their manager. We're not copied in to communications with said manager or have been contacted by Accounts, providing assurances of when we'll get refunded.

Now we're having to ask our bank to try to claw back the funds and may eventually have to go to a small claims court.

I do not recommend working with the company. Once they get your money, it's a battle to get it back.

UPDATE: HJ refunded me soon after I sent them a link to this review. I've updated the rating from 1 to 2 stars on account of the refund being issued.