Harry Hall Bewertungen 

I was very disappointed with the customer service from Harry Hall. I ordered a product on Tuesday (admittedly 15 minutes past the 2pm deadline) and paid £7.95 (so not cheap at all!) for next day delivery. The parcel arrived at 8pm on Friday night. Technically this is within their policy as their next day delivery can take two days, and I was past the 2pm deadline on the Tuesday but I think it was very poor. I requested a refund on the £7.95 delivery cost but was not given one, and did not find the tone of the customer service email to be friendly or helpful at all - they were also very slow to respond!

Great products, great prices and easy returns, prompt refund should you need to! Very happy!

Charge 7.95 for delivery then also charge to return never known that with a company won’t order again

I needed a copy of the public liability cover to attend an event however it wasn't showing in the online portal.
I had contacted them via the online 'Contact Us' to request confirmation of cover be sent to me however had not heard anything for over 3 days.
I called this morning and spoke with Tracey.
She tried to resend my Membership notification but it didn't come through correctly.
She took ownership of the situation and advised she would raise it with IT.
She called me back an hour later with a solution.
10/10 for Tracey!
Would have been 5* if I could have downloaded the document I needed from the portal in the first place but I'm impressed with how Tracey took ownership and delivered a resolution.

Good service

Good and easy website to use. Great service offered for insurance and great price would highly recommend.

Brilliant company, great service, quick delivery, quality goods, customer service is easy to access and very helpful. Never had a single problem with goods or service

Great product, easy to add or remove things from your policy/membership. Highly recommended

I ordered a polo belt, on sale, when it arrived it was too small so I returned the belt and as they don’t do exchanges, I had to order another separately. Each order cost me £20.90 to include shipping, in their refund - knowing that I was reordering - they deducted
£8.51! I understood that I should have been entitled to a full refund due to the belt being unsuitable. I won’t buy from them again. Very disappointed.

Love the products and the freebie safety vest is great quality thank you!!

I have just changed my horse insurance over to Harry Hall (late July although not sure of the exact date) and I am really impressed with the price and the excellent service. Help is only a phone call away and the lady I spoke to was very knowledgeable, friendly and helpful.

Really easy to sort insurance out for my new horse, great price. Have ordered some item for him also, which arrived quickly and again at a great price with the discount of being a gold member. Thanks

Excellent customer service when purchasing our family gold membership.

Very friendly customer service, not pushy to sell policy at all, very patient whilst I decided on which policy to go for and all at a very reasonable price. Thank you!!

Excellent fit and quality. I love the long strong phone pockets. Practical, good quality and stylish.

Called to renew my public liability insurance and the call handler was extremely friendly, helpful and sorted everything within 15 minutes. There was no holding time either.

Poor customer service coupled with a returns policy that doesn't meet the minimum UK legal requirement.

For any other customers in the same position; you are legally entitled to a full refund INCLUDING original shipping amount. Just make sure to notify Harry Hall within 14 days of delivery and return goods within a further 14 days, quoting Consumer Contract Regulations 2013.

Harry Hall try their best to refuse this and seem happy to try and scam their own customers.