Harper Bewertungen 581

TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have used Harper several times for convenience. It allows me to order different sizes and colours of things to try without having to lay out a lot of money just to try it in. Rochelle came today and... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

A brilliant service that I’ve used many times - a way of being able to try on clothes at home, often with stuff already in my wardrobe so I really can tell if things will “go” with each other or not!... Mehr ansehen

Bewertet mit 1 von 5 Sternen

First time user, my sandal order was incorrect size. They offer to replace my order if I paid postage, which I did, but again received the incorrect size. They would not exchange or replace unless I s... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

This was received really quickly, well packaged and with clear instructions ( we ordered from 2 companies, other no instructions & terrible live chat 🫩) Amazing light, just what we wanted looks... Mehr ansehen

Unternehmensdetails

  1. Kurier- und Lieferdienst
  2. Zahlungsservice

Vom Unternehmen geschrieben

Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

581 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 80 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 5 von 5 Sternen

Great service

Great service - turned up on time, the assistant was very nice and also very helpful, I got what I wanted - slick and saved me all sorts of effort as I’m currently immobile.

9. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Harper

Hello,

Thank you so much for your kind words. We are delighted to hear that you enjoyed the service and that our stylist was able to make things easier for you at such a challenging time. Ensuring our clients feel supported and cared for is always our top priority, and it is wonderful to know we delivered that for you.

Best regards,
The Harper Team

Bewertet mit 5 von 5 Sternen

I love ordering with Harper

I love ordering with Harper. Evie is always so helpful and has some great suggestions of items that i would not have ordered. I also love her honesty which means i can trust her opinion. Lastly I love her style.

19. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Harper

Thank you for sharing your experience. We are delighted to hear that Evie has provided you with thoughtful guidance and honest advice, ensuring your appointments feel both personalised and effortless. Her sense of style and ability to introduce you to new pieces you may not have otherwise considered are qualities we greatly value.

We are so pleased that Harper continues to be a trusted part of your shopping journey, and we look forward to assisting you again soon.

Warm regards,
The Harper Team

Bewertet mit 5 von 5 Sternen

I wish all brands were on Harper

I wish all brands were on Harper. So streamlined and such a benefit to try multiple items and sizes. They matched the latest sale price on my doorstep and Anita is just a dream!

20. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Harper

Thank you so much for your wonderful review. We’re delighted to hear how seamless you’ve found the service and that Anita made your experience so enjoyable. We truly appreciate your feedback and hope to welcome you again soon.

Warm regards,
The Harper Team

Bewertet mit 5 von 5 Sternen

Harper's Concierge is fantastic

Harper's Concierge is fantastic! Evie helped me choose a Self-Portrait dress with professionalism, efficiency, and friendliness, making the process smooth and stress-free.
The service is extremely flexible: you can try on as many pieces as you want at home, which is perfect for busy schedules or special events. If you don’t keep any, there’s only a small fee, which is waived with a purchase.
Everything is well organized, with clear communication, on-time delivery, and real-time tracking on the day of delivery. You have 40 minutes to try on the pieces privately or with the concierge available for personalized style advice, if desired.
Overall, Harper's Concierge is reliable, professional, and practical, making shopping a pleasant and effortless experience. Highly recommended for anyone who values efficiency and quality service.

15. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Harper

Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re thrilled to hear how seamless and enjoyable your experience was with Evie, and that you found the flexibility and personalised advice so valuable. It means a lot to us to know the service is making shopping easier and more enjoyable for you.

We truly appreciate your recommendation and look forward to assisting you again soon.

Warm regards,
The Harper Team

Bewertet mit 5 von 5 Sternen

Fantastic Customer Service

From start to finish Rochelle was amazing. This is the first time using Harper and it won’t be my last. I was a bit apprehensive when I selected this service initially, as thought it would be a hard upsell but how wrong was I. Genuine feedback was given, on time and fantastic customer service with a smiling face.

19. August 2025
Bewertung ohne vorherige Einladung
Harper-Logo

Antwort von Harper

Thank you so much for your wonderful feedback. We’re delighted to hear that Rochelle made your first Harper experience such a positive one. Our goal is always to provide an honest, supportive service without pressure, so it’s great to know that came across.

We look forward to helping you again soon.

Warm regards,
The Harper Team

Bewertet mit 5 von 5 Sternen

Super service

Super service. Really happy with it!! Easy to arrange and great for collections

18. August 2025
Bewertung ohne vorherige Einladung
Harper-Logo

Antwort von Harper

Thank you for your kind words! We’re so pleased to hear you found the service easy and convenient. We look forward to helping you again soon.

Warm regards,
The Harper Team

Bewertet mit 5 von 5 Sternen

Love love love using Harper Concierge

Love love love using Harper Concierge. I often see Rochelle who is so incredibly helpful and gives great advice on fit etc (and is also lovely).

it’s so much nicer to try things on at home so you can see how they work with existing items in your wardrobe.

Highly recommend

18. August 2025
Bewertung ohne vorherige Einladung
Harper-Logo

Antwort von Harper

Thank you so much for your wonderful review! We’re delighted to hear how much you enjoy using Harper and that Rochelle has been able to give you such helpful advice. We couldn’t agree more that trying pieces at home makes all the difference. We truly appreciate your recommendation and look forward to your next appointment.

Warm regards,
The Harper Team

Bewertet mit 1 von 5 Sternen

Rubbish clothes arrived

Rubbish clothes arrived . Should have looked it up.

17. August 2025
Bewertung ohne vorherige Einladung
Harper-Logo

Antwort von Harper

Hello,

Thank you for taking the time to leave a review. We believe your feedback may not relate to Harper, as we don’t design or manufacture clothing. Our role is to provide a premium try-before-you-buy delivery and concierge service on behalf of our partner brands.

If your experience relates to the quality of specific garments, we would recommend reaching out directly to the brand from which you placed your order.

That said, if your order was indeed placed through Harper, we’d love to help resolve any concerns you might have. Please feel free to contact our customer care team at service@harperconcierge.com
so we can assist you directly.

Warm regards,
The Harper Concierge Team

Bewertet mit 1 von 5 Sternen

I have received a random charge on my…

I have received a random charge on my card having ordered only once using this service. Returned 1 dress and paid another. Scammers ! Avoid

13. August 2025
Bewertung ohne vorherige Einladung
Harper-Logo

Antwort von Harper

Hi Iulia,

Thank you for your feedback. We’re sorry to hear you were unhappy with your recent experience. The £3 charge you’re referring to is in line with the returns policy of the brand you ordered from via our Try-Before-You-Buy service. This is not an additional or random fee from Harper, but a standard part of the brand’s policy that we are required to follow.

We’d be happy to go through the details of your order with you directly to clarify any questions and ensure you have all the information you need. Please contact our Customer Care team at service@harperconcierge.com, and we’ll be glad to assist further.

Bewertet mit 1 von 5 Sternen

Scam!!!!

Scam!!!!

I ordered some dresses, kept one and returned the rest. 6 weeks later I receive an email to say they haven’t received the dresses I returned and have taken nearly £500 out of my account without warning!!

25. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

WONDERFUL SERVICE

Just so helpful to be able to try and return if not suitable. Wonderful service. Although product was wrong for me beautiful garments and so much easier to try before buying. THANK YOU

23. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Hidden fees they don’t tell you about

Hidden fees they don’t tell you about! Was charged £10 for trying on a piece as well as the return postage by the brand. So there’s absolutely no point using this service as it cost me more than simply buying and returning wold have done!

7. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I would definitely recommend

I used this service to try ME + EM clothing. They use the concierge service, which means that they bring the clothes, you have 40 minutes to try on and anything you don’t want they take away. The service was fantastic, Anita contacted me to let me know when she was on her way and then sent me a link to track her. She arrived well within the allotted hour window. If I had wanted to she would have stayed to offer advice but I didn’t need this. So when I was done, I texted her, she came back and then I paid for anything I wanted. The whole process was very smooth and incredibly convenient. I will definitely do this again, thank you Anita!

17. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I really appreciated being able to…

I really appreciated being able to order a number of items different styles and sizes without having to worry about the initial cost .
It is like having the changing room experience in the comfort of your own home!
Good service.

19. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely brilliant service

Absolutely brilliant service. Enabled me to organise several sizes and styles delivered from Luca Faloni without spending thousands. Meant that we really could have a good look at things in our own home with our mirror/accessories minus the pressure of a shop fitting room - and having to travel into London.

Delivery was speedy. Return was dead easy.

Will definitely use this free service again and again.
(Ignore negative reviews below - they’re for a different company!)

14. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Poor

Very poor availability offered to book a delivery slot, offered slots 3/4 weeks after ordering items. Delivery lady turned up on a day where harper told me there was no availability, and then attempted to charge me for a missed appointment. Disorganised and slow . Service used before and it was good but this experience has been inconvenient , rather than convenient. Still don’t have any idea when it will be delivered

18. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Incredibly helpful and fast response…

Incredibly helpful and fast response service that allows me to try on a range of high end clothing in the comfort of my own home without having to purchase the items first. The ladies who deliver the clothes are always on time and super helpful. A time and money-saving service.

18. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Harper Living Modern LED Semi-Flush…

Harper Living Modern LED Semi-Flush Ceiling Light Warm White (3000k) Satin Nickel Finish

I purchased the ceiling light online via B&Q. The process was simple. The light arrived before the expected date. The instructions were easy to follow. The ceiling light has enhanced the room it was chosen for.

9. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5⭐️ all round

This was received really quickly, well packaged and with clear instructions ( we ordered from 2 companies, other no instructions & terrible live chat 🫩)

Amazing light, just what we wanted looks incredible we absolutly love it! Wish we could leave a photo!
100% recommend & will be looking again for any other lighting for out home
Thank you, keep doing what your doing Harper Living

23. Juni 2025
Bewertung ohne vorherige Einladung

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