Watch lasted 3 days before glitching, apparently 5 atmospheres water proof doesn’t apply to shower proof (big rig) Can’t really comment much more as watch can’t be used Incredibly difficult to de... Mehr ansehen
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Das sagen Bewerter
i wasnt expecting much at this price but they surprised me. I must say the watch is like all their advertising its tough, does a bunch of tech and health things and looks really good. speaker louder t... Mehr ansehen
Unternehmen hat geantwortet
this watch has copped rain mud and getting smashed around screen easy to read outside and strap finally fits properly im a firey been using it at work every day. Gps works unreal when im out walking p... Mehr ansehen
Unternehmen hat geantwortet
Complete and utter rubbish. Stopped working, started working , stopped working and so on. The information provided was hopelessly inaccurate even the time ? Hardhats customer service is non existent a... Mehr ansehen
Unternehmen hat geantwortet
3,1
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466 Bewertungen
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Hat 99 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Watches came on time thanks.
22. Oktober 2025
Antwort von Hardhatwatches
Hi Ronald,
Thanks for your review! Great to hear your watches arrived on time. If you need anything else, we’re here to help.
Cheers,
Johnny
Hard Hat Support
Faulty watch
I ordered a watch last November 2024 for a Xmas pressie and it got lost so finally got a replacement in mid February after going back and forward with emails received new watch and my husband got literally 3/4 months b4 battery started to drop took weeks for a response then to say the 6 mths gaurentee was up so couldn't get it replaced I was so annoyed by it all that I wrote a review on here and straight away I got a response saying they were going to sort it for me that was September past
I asked for a refund and got talked into waiting till end of October for their new watch that was being launched so I agreed but since then I've sent at least 7 emails asking if it has been sent and absolutely nothing back no responses at all I am disgusted with the hassle and wished I'd just took the refund as it now nearly 1 yr since I paid for the original watch and out of that my husband got around 10-12 wks out of the watch which is a disgrace considering the price I paid I wld not recommended this business to anyone just disgusted
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Ruth,
I’m really sorry for the experience you’ve had — reading your review, it’s clear we’ve let you down, and I completely understand your frustration. You’ve been waiting far too long for this to be resolved, and that isn’t the level of service we aim for.
I also want to apologise personally for the lack of recent replies. I’ve been away from work due to two family bereavements only a week apart, and that led to unexpected delays in getting back to you. That’s an explanation, not an excuse — you deserved better communication from us.
The good news is our new model has finally arrived, and I’ve just emailed you personally again so I can confirm your address and get one shipped to you straight away. As soon as I hear back from you, I’ll organise the dispatch immediately.
Thank you for your patience, Ruth. I’m truly sorry for the hassle this has caused you and your husband, and I’m committed to getting this sorted properly.
— Johnny
Hard Hat Australia
Wow to the Product and Team.
Wow to the Product and Team.
Every Stage of the Process is Great!
Positive Communications with my enquires.
Could not ask for better value for Money and Service is second to none!
Winning Formula! Do not know if there is any room for improvement and then you brought out a better watch.
I will find out how bulky it is soon, then let you know.
I am attracted to the Rectangular Screen.
.
The New Big Rig has all that I could ask for in a Watch?Device.
...
Maybe add a laser cutting beam to go through reinforced bars or rope, incase I get captured by a deadly bad person and need to break free. Too much to ask?
...
Happy Days Hard Hat Team, Great Job All Up!
Grateful to know you are out there for the Benefit of Many! Keep Up the Great Work!
Excited to see, what is coming next!!?
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Robert,
Mate, what an absolute cracking review — this honestly made the whole team smile!
We're stoked to hear you're loving the Big Rig and that the whole process felt smooth for you.
And the laser-cutting escape beam… look, never say never 😅
If we ever add “James Bond mode” to a watch, you’ll be the first to know!
Really appreciate the support, the humour, and the good vibes. Enjoy the Big Rig, and we’ve definitely got more exciting stuff in the pipeline.
Cheers,
Johnny & the Hard Hat Team
HARDHAT WATCH? HARD PASS! Added comment on 3/3/26
Watch started playing up about 9 months after purchase. I contacted HardHat, stating that I understood 6 month warranty but that I was happy to pay for repairs to watch. They responded with “your warranty is expired but here’s a discount code to buy another one” honestly that response was unbelievable!
Please don’t waste your money. This company is a scam and rip off and a drop seller. Same watch available at cheap websites.
I’ll never recommend them.
Added comment: I have received a full refund today. Despite this gracious effort by the Hardhat Watch company, I would still not recommend their drop seller product.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi,
I understand why that response may have felt dismissive.
While we don’t currently offer repair services on expired warranty units, I’d still like to review your case personally.
Please email us and put “FAO Johnny – Warranty Review” in the subject line so I can look into it directly.
Johnny
Hard Hat Watches Australia
The watch band broke in the first day…
The watch band broke in the first day and then we decided to try it again 4 weeks later to find the watch flicks through all screens and doesnt stop. Emailed the company to be told no email registered to account or order . Then told to ship it back and they will look at it .. I asked for a refund at this stage. But they will take out their fees first. Dont buy .
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Darlene,
I’m really sorry to hear about the trouble you had with your watch.
I’ve looked into your case personally and have already reached out to you via email to make things right.
If you need anything else at all, please feel free to reply to my email — I’m more than happy to help.
— Johnny
Hardhat sports
I have a huawei watch also had it for years the hardhat sports isn't as good for the quality of it's app huawei health is a better app ,hardhat has a bigger face that's better and it's cheaper hopefully there might be some updates that make it better in the future
17. November 2025
Antwort von Hardhatwatches
Hi Graham,
Thanks for the honest feedback — we really appreciate it.
The Sports does have a bigger, tougher face and a different app ecosystem compared to brands like Huawei, but we’re constantly working on updates to improve performance and user experience.
Your feedback helps us prioritise what matters to real customers, so thank you for taking the time to share it.
If you ever have suggestions or want to pass on feature ideas, feel free to reach out anytime!
Cheers,
Johnny
Hard Hat Support Team
As good as expected there was a delay…
As good as expected there was a delay in delivery but informed all the time
20. Oktober 2025
Antwort von Hardhatwatches
Hi John,
Thanks so much for the positive review! Really glad to hear the watch arrived safely and that you felt well-informed along the way.
We always aim to communicate clearly during global shipping delays, so it’s awesome to know it helped.
Appreciate you choosing Hard Hat!
Cheers,
Johnny
Hard Hat Watches
Faulty watch
Had an issue with a watch we purchased 11
Months ago contacted support and because I had extended warranty once I took photos and a video arranged a new watch accessories and warranty honestly Johnny the customer service representative was amazing so helpful answered all questions and every enquiry communication was such a ease I highly recommend this product and even more now after such fantastic service all sorted in a day and a bit
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Amanda,
Thank you so much for the incredible review! I’m really glad we could get everything sorted quickly for you. We always stand behind our warranty and it’s great to hear the process was smooth and easy.
Appreciate your patience and your kind words — means a lot to us.
Enjoy the new setup!
– Johnny, Hard Hat Support
Love the service so far
Love the service so far.
Ordered a watch and made a mistake with my order, sent an explanatory email and received a very quick response from Johnny sorting it all out on the same day! Awesome customer service.
Now can’t wait to receive my watch!
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Alison,
Thank you so much for the lovely review! I’m really glad we were able to sort out the order mix-up quickly for you.
We always try to make things as easy as possible, so it’s great to hear the service has been a good experience so far.
Hope you love your watch when it arrives!
– Johnny, Hard Hat Support
Customer Service…
I was having issues with the watch going flat really quickly. It was only lasting 2 days. I sent an email to Johhny and he replied back with a response that was over whelming in that he said that he would replace the watch no problems. Outstanding customer service, recommend these guys for sure.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Grant,
Thanks heaps for the awesome review! I’m really glad we could jump onto this for you and get a replacement out without any hassle.
We want every watch working exactly as it should, so I appreciate you reaching out and giving us the chance to fix it.
Legend!
– Johnny, Hard Hat Support
Recently purchased a product from Hard…
Recently purchased a product from Hard Hat website and when I received my order information there was a problem with the order and after emailing the support team the issue was resolved. The support team were prompt and helpful during the process. By the way my smart watch is a quality product and easy to use. Terrific customer service well done Hard Hat.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Mick,
Thanks for the great review! Really happy our team could sort out the order issue quickly for you.
Stoked to hear you’re loving the watch as well — we put a lot into making sure they’re tough and easy to use.
Appreciate your support!
– Johnny, Hard Hat Support
Brilliant watch from a great company
Ordered a smart watch for my husband. Great product with good features. Wears it everyday for work and it's really robust. Very happy.
5. Juni 2025
Antwort von Hardhatwatches
Hi Tracey,
Thanks so much for the lovely review! Really happy to hear your husband’s enjoying his watch and getting good use out of it.
We appreciate you choosing Hard Hat and taking the time to share your experience!
– Johnny, Hard Hat Support
Great watch
I brought this watch for my husband for Father's day and he absolutely loves it and for much less of a price it has all the features and more of his garmin.
Unfortunately the battery wasn't lasting as long as it should have. I emailed their customer care and got a response straight away. Johnny was great and super helpful and within a day a new replacement watch was sent and this one is lasting as should.
Definitely recommend
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Brittney,
Thank you for the fantastic review! I’m glad we could get the replacement sorted straight away and that the new watch is performing the way it should.
Really appreciate the recommendation — it means a lot to us.
Hope your husband continues to enjoy it!
– Johnny, Hard Hat Support
Feeling like I got scammed by this…
Feeling like I got scammed by this company. The touch screen stopped working after which I restored factory settings as advised and so I couldn’t pair it with my phone anymore. Also battery life went down to less than 24hours. This was all within the 90day return policy and I have returned the watch months ago and still waiting on the refund
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Jon,
I’ve just reviewed your order and can confirm your refund was processed on 13/11/25, which was the day after your Trustpilot review was posted.
The funds were returned to your original payment method and may take a few business days to appear depending on your bank.
If you haven’t seen it land, please email us and put “FAO Johnny – Jon Review” in the subject line and I’ll provide confirmation of the transaction.
Johnny
Hard Hat Watches Australia
Replacement unit
I had a fault with my original watch but when contacting Hard Hat to seek support they were very responsive and arranged a prompt replacement. A very rare approach to customer service and a shout out to Johnny for getting straight onto it with no messing about. Great service!
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Allan,
Thanks for the great review! Happy we could jump on the issue right away and get a replacement organised without any fuss.
We always aim to make things simple and stress-free, so I’m glad the experience reflected that.
Cheers for the shout-out!
– Johnny, Hard Hat Support
After nearly 12mths the battery won't…
After nearly 12mths the battery won't hold charge for 24hrs after charging. Have let it completely flatten itself and left it for few days thinking it may reset itself before fully charging again, no still the same problem. Would not recommend buying one as I even had problems when purchasing it. It took nearly 3mths before I received it and that was after a few emails that went unanswered and I threatened legal action before I received a reply and my watch, and they say they are a Gold Coast company and I reside in Nth Queensland. I think they are a co$k n bull company.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Allan,
I understand how frustrating that must feel — especially after already experiencing delivery delays.
If your battery is now failing to hold charge, I’d like to review the order and timeline personally.
Please email us with “FAO Johnny – Allan Mitchell Review” in the subject line so I can look into this properly.
Johnny
Hard Hat Watches Australia
Very very poor quality didn’t work as…
Very very poor quality didn’t work as advertised battery lasted two days
I’m a blacksmith it shows the watch being sparked with a grinder after one use of grinder the watched face was completely ruined
8. Oktober 2025
Antwort von Hardhatwatches
Hey Darren,
Really sorry to hear about your experience, mate — that definitely doesn’t sound like the standard we aim for. The Hard Hat Smartwatch is designed to handle tough worksites, so it’s disappointing to hear it didn’t hold up as expected.
We’d really like to make things right for you. We’ll get this sorted straight away I have emailed you personally.
Appreciate the feedback — it helps us keep improving.
Johnny
Hard Hat
Awesome Service and Really Happy
Awesome Service and Really Happy Overall!
Had a small issue with my Hardhat Watch and got in touch with their customer service team. They were super quick to respond and sorted everything out straight away. They organised a replacement with no dramas at all.
Honestly, can’t fault them. It’s great dealing with a company that actually cares about their customers and makes things easy. Really happy with the whole experience and highly recommend Hardhat Watches.
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hey Cody,
Really appreciate the awesome feedback! Glad we could sort things quickly and make the replacement process easy.
We genuinely care about looking after our customers, so it’s great to hear that came through in your experience.
Thanks again, mate!
– Johnny, Hard Hat Support
Brilliant considering the price difference
The watch is good, dont get me wrong there are things that could be improved, with the interface and the app bit for the price, it's a great bit of kit.
Also means I'm not as worried about it whilst working as I would be a much more expensive watch.
Over all very, very happy. Easy to set up and does almost everything the more expensive brands do.
I do recommend as a much, much cheaper alternative.
5. Oktober 2025
Antwort von Hardhatwatches
Hi Paul,
Thanks for the great review and honest feedback! Really happy to hear you’re enjoying the watch and finding it solid value for the price.
We’re always working on improving the interface and app experience, so your input is appreciated.
Stoked that it’s doing everything you need without the stress of wearing something super expensive on the job.
Thanks again for recommending us!
– Johnny, Hard Hat Support
Took longer than advertised to arrive
Took longer than advertised to arrive. Restricted alarm options. Faces options samey.
4. Oktober 2025
Antwort von Hardhatwatches
Hi Simon,
Thanks for taking the time to leave a review — we really appreciate your feedback. We're sorry to hear the delivery took longer than expected and that the watch features didn’t fully meet your expectations. That’s not the experience we aim to deliver.
We’re constantly updating our range and improving functionality, so your feedback helps us do better. We’d love the chance to make it up to you and ensure you’re fully happy with your purchase — I have emailed you personally.
Cheers,
Johnny
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