Haq Travels Bewertungen 181

Alhamdulillah, I’ve just returned from my second Umrah with Haq Travel, and once again it was a beautiful experience.

Everything was very well organised and prepared. The team were extremely helpful, especially with my children, which made the journey so much easier. Even small details like breakfast being arranged when leaving showed their care and planning.

Sufyan was great—very supportive and always there to help.

I highly recommend Haq Travel to anyone planning Umrah.

May Allah accept it from us and invite us back again soon, InshaAllah.

Haq Travels has been the most useless travel agency I have ever had the misfortune to use. My Ramadan Umrah package for 3 people was booked in November.(Fully paid) Areeba was the agent. She kept telling me any problems and she would always be there at the end of phone.
I was due to travel on 28th of February,but due to Iran war flights were cancelled.
Haq Travels didn't even know flights were cancelled until I told them. They have done nothing to help me then or since. I had to sort out my Umrah by rebooking my own flights and arranging further accommodation whilst in Mecca (due to later flight and longer stay than original)

Since my return over 7 weeks ago I have rung and written to Haq Travels on many occasions to ask for information about what they are doing to get my refunds for the cancelled flights. Every day I am told someone is contacting the airlines and they will call me back. No one ever does. When I get through agents like Areeba and a manager by the name of Zain who I spoke to before travelling are never available. These are the people who were supposedly my dedicated agents and helpers in any emergency situations!
I am sure that these people are not actually trying to help me.
I have spoken to the airlines myself and they say I am entitled to a full refund as they cancelled the flights not me.The only problem is that as the agency booked the tickets only they can claim it back on my behalf.
This seems quite straightforward,but for some reason it's proving difficult to get any sense out of Haq Travel
Taking my money was easy,but giving me my refund seems to be the hardest thing.These are allegedly Muslims who are arranging people's dream Umrah and Hajj. Such a shame!
This is not an organisation that I would class as honest and reliable.
I am writing this to warn other people not to make the same mistake as me.
Much easier to arrange everything yourself.

Abdul Ahad

The man who was available during my time of booking because mine wasn’t straight forward and a last minute booking. Always there with an answer to my questions and made the booking process simple. From the initial booking, to sorting out transport to and from places and all the rest. It was all smooth with 0 issues. I would recommend and definitely book again with these guys.

Wanted better accommodation in Makkah but we can’t have it all!

Would like to write this review following an amazing Umrah trip that was specifically tailored by brother Sufyan at Haq Travels. This is a the secind time me and my family have used Haq Travels and always asked for Sufyan to assist in the booking process and ensuring that all requirements are fulfilled. Every aspect of our Umrah trip was upheld by Sufyan even after some miscommunication with the Ziyrat taxi, however one call to Sufyan and he sorted out the issues within minutes. I would defiantly recommend using Haq Travels and speaking to Sufyan for anybody wishing to perform Hajj or Umrah, and I myself will definitely be using these services again. Once again a big Thank You to Haq Travels and brother Sufyan for all you did to make our experience of visiting the Holy Land special and something we will also remember in our hearts.

I had a great experience with Muhammad Sufyan from haq Travel for our Umrah trip. He managed the whole process smoothly from the UK to Saudi Arabia, making everything stress-free and well organised. He was always helpful, responsive, and professional. Highly recommend his services!

I am travelling in a few months for umrah inshallah dealt with mr qadeer Hussain, he was really good and very professional in sorting my package for my travel, if you ever use haq travel please speak to qadeer bhai who will go beyond and over to help thank you Mr qadeer

I dealt with Qadeer Hussain from Haq travels, i am due to fly in a couple of months, initially I had alot of problems which I will not go into, after getting nowhere i called haq travels and got through to qadeer, who calmed me down re assured me and made me trust haq travel again, he was so polite, calm caring and understanding, he went beyond and over with sorting the mess of another colleague, i will forever remain great full to him for his support, empathy and loyalty, jzk Qadeer bhai I only gave the 5 star review because of him as he was phenomenal, thank you once again :-)

Sufyan was excellent from start to finish. The package he put together was great value for money, especially considering it was during the last 10 days of Ramadan.

He was always on hand whenever we needed anything—quick to respond, helpful, and genuinely cared about making sure everything went smoothly. That kind of support makes a big difference, especially during such an important trip.

Highly recommend Haq Travel especially to anyone looking to go for Umrah without the stress. Reliable, honest, and delivers what he promises.

Stranded and ignored – zero assistance. no support from Haq Travels - shocking experience- awful customer service

My daughter booked an Umrah package with Haq Travels, and there are two separate incidents that show their complete failure as a travel agency:

1️⃣ Misrepresentation of hotel accommodation in Makkah

▪️They claimed the hotel was near the Haram / Clock Tower, but it was much farther with steep inclines.

▪️Refused to correct the issue without charging extra money.

▪️Communication was dismissive and unprofessional - responses were dismissive, rude, and unprofessional - blaming instead of taking responsibility.

⚠️More seriously Left stranded during flight disruption – no support from Haq Travels

2️⃣ Flight disruption from Madinah to Dubai due to the current conflict with Iran

▪️My daughter’s flight was cancelled due to regional disruption.

▪️The agency failed to assist, leaving her stranded. She had to rebook and pay for another flight at the airport.

▪️Despite repeated attempts to contact them , Haq Travels ignored all communication, messages the agency just ceased responding entirely.

⚠️Other major concerns:

▪️Lack of clear ABTA membership or ATOL protection

▪️ Pattern of blaming customers instead of taking responsibility

These incidents caused financial loss, stress, and complete frustration. I strongly advise against using Haq Travels. It is at a persons own risk.

This is completely unacceptable for any travel agency, especially one handling Umrah packages where pilgrims should beable to rely on support from them especially during major disruptions.

This is completely unacceptable. A travel agency handling Umrah packages must provide support during disruptions, not leave pilgrims stranded.

I would strongly advise against using Haq Travels based on this experience.

👉🏻Another blunder from Haq Travels – misleading booking & rude responses

We made it clear at the time of booking that there were 3 adults, as this was my daughter’s first Umrah, and we wanted it to be a smooth and memorable experience.

Despite this, Haq Travels booked a double room (for 2 people), which was completely unsuitable:

▪️One person had to sleep on an extra/guest bed

▪️We were never informed that breakfast was only for 2 people

This lack of transparency caused unnecessary inconvenience and disappointment.

When we raised this, the situation was not resolved. Their responses were rude, dismissive, and blaming, even though they were fully aware from the start that there were 3 passengers. They refused to help unless we paid additional charges.

Despite repeated attempts, our concerns were ignored, and no fair solution was offered.

In addition, we were charged for a visa, but later had to arrange and pay for it ourselves. When we checked with the Saudi Embassy, there was no record of any visa arranged through them, which raised serious concerns.

What should have been a special and blessed journey turned into a stressful and disappointing experience.

Haq Travels misrepresents accommodation, overcharges, and communicates unprofessionally. Avoid them.

I booked my Umrah package through Qadeer Hussain from Haq Travels, and he was extremely helpful throughout the entire process. He kept me updated about my visa status and was always available whenever I called. His professionalism and support made everything much easier. I would definitely recommend him to anyone looking for reliable travel assistance.

I had an excellent experience with Mr. Abdullah Abbas Haq Travels. The service was professional, reliable, and very well organised from start to finish. He was always present when I contacted and needed help, in particular we had to request additional persons and last minute change of return flights (even on the weekend) the transport service provided was excellent!

I highly recommend Mr. Abdullah Abbas Haq Travels to anyone looking for trustworthy and supportive travel services. Looking forward to booking with them again in the future!

I booked my umrah package with haq travels. Abdullah Abbas was a great help from start to end. Great communication and excellent service. Quick response to all my queries throughout. I will use their services again and would recommend to anyone who is looking for a hassle free umrah package.

Awful experience, avoid !

Travel to collect from airport was not provided even though it was included. You will have to chase and remind an agent for your travel needs! Might aswell arrange this myself.

Was promised 5* hotels, was given 1*hotel. When complained, they wanted further payments for upgrades!

Very hard to get hold of when in difficulty

Qadeer Hussain was very helpful in every way, kept in touch throughout the visit, provided and excellent service and price. I would highly recommend haq travels for their price and service.

Great arrangement for Umrah tour. Haq travel Ms Areeba thanks to you for umrah package for me and my mother.
All arrangements were perfect as we have been requested. Jazakallah khair,

Alhamdulillah, we booked our Umrah through Haq Travels and had a positive experience overall. They arranged everything for us, including tickets, visas, hotel bookings, and all the necessary documentation, which made the process much easier.

While the communication of certain details could have been clearer, we were able to obtain the necessary information. There was a dedicated WhatsApp number for queries, so any questions or concerns we had were dealt with, though a more timely response would have been preferable.

Brother Thasawar was professional throughout and ensured we were kept informed at each stage. This was especially helpful for first-time travellers or those who haven’t performed Umrah in many years, as it provided peace of mind knowing things were being handled properly.

We especially appreciated the effort made at the last minute, as the team went above and beyond to sort things out for us and worked hard to secure the best possible arrangements. Thanks to this, we were able to focus on our ibadah rather than worrying about logistics.

May Allah accept our Umrah and reward those involved for their efforts. We would recommend Haq Travels to anyone looking for a reliable and supportive Umrah service.

Alhamdulillah, I booked my Umrah with Haq Travels and our agent was Brother Thasawar. From the very beginning until we returned home, the service we received was excellent. He was always available to answer our questions, no matter how small, and explained everything clearly so we felt confident and prepared.
The whole journey was very well organised and smooth. All arrangements including flights, accommodation, transport and guidance were handled professionally. We never felt stressed or confused because Brother Thasawar made sure we understood every step from A to Z.
What stood out the most was his patience, kindness and dedication. He genuinely cared that our experience went well and was always quick to respond whenever we needed help. Travelling for Umrah can feel overwhelming, especially with so many details to manage, but he made the entire process easy and comfortable for us.
Alhamdulillah, we were able to focus on our ibadah without worrying about arrangements. May Allah reward him for his hard work and accept our Umrah. I would highly recommend Haq Travels and especially Brother Thasawar to anyone planning their journey.

!!! Worst Experience – Do Not Use HAQ Travel !!!

This was my first Umrah and my first time traveling outside the country. HAQ Travel gave no help after we reached Saudi Arabia. transport was included in the package but when we reached there agent do not help us and contact us, the hotel was also (( 5 km ))away, and transport was not properly provided.

Umrah should be a peaceful experience, but this package ruined the whole journey.

!!! Message to the owner: You send people to a very holy place, so you should be honest and responsible. Not giving the promised services is very ! wrong ! and unacceptable.

My honest recommendation: PLEASE DO NOT USE HAQ TRAVEL.

I'm happy with the Umrah package I got from the company.
The communication was great. Hotel, Transport, was reasonable overall very happy with the service.