Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Order UK3490 has been resolved after some back and forth. Item rcvd is of good quality. Communication could ne better but cant fault the product.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I purchased a sign a year or more ago when there were lots of bad reviews and trustpilot was inundated with scam alerts. My sign actually arrived fine and has been running perfectly every day for the... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I am shocked by some of the comments on here and feel I must post a review of my experience with Happy Neon. I ordered a large neon sign for my son for Christmas at the end of November. I order... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Terrible customer service. Light broke within 6 months of receiving it. When emailing they just keep replying to say its out of warranty. Do not bother with them, waste of money!!

Unternehmen hat geantwortet

Unternehmensdetails

  1. Neonleuchtreklameanbieter

Vom Unternehmen geschrieben

Welcome to HAPPYNEON, your ultimate destination for vibrant neon lighting solutions. As a leading brand in the realm of neon signs, HAPPYNEON boasts a professional team with over 15 years of experience in crafting exquisite neon creations. Our mission is simple yet profound: to revolutionize the art of decoration by illuminating lives with captivating neon lights. We understand the power of meaningful messages and the emotions they evoke. Whether it's expressing love on a wedding day, conveying heartfelt sentiments to loved ones, or reflecting your business ethos, our neon signs enable you to articulate what truly matters. Every time you gaze upon our neon lights, you're reminded of those special moments and inspired by the chic and artistic ambiance they create. From music lyrics and gaming references to famous quotes and iconic movie scenes, our home decor neon lights cater to a diverse range of tastes. Additionally, we offer commercial neon signs tailored for bars, cafes, restaurants, and beyond. At HAPPYNEON, we boast the world's trendiest and most comprehensive neon light designs, capable of turning any intriguing idea into reality. Join us on this inspiring journey and harness the transformative power of our unique craftsmanship to illuminate your world with brilliance. Let HAPPYNEON light up your life in ways you never imagined possible.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

27 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Order UK3490 has gone completely…

Order UK3490 has been resolved after some back and forth. Item rcvd is of good quality. Communication could ne better but cant fault the product.

11. März 2026
Bewertung ohne vorherige Einladung
HAPPYNEON-Logo

Antwort von HAPPYNEON

Hi David,

We’re very sorry to hear about your frustration and appreciate you bringing this to our attention.

However, we would like to clarify that your order has not gone missing. As stated on our website, all of our neon signs are 100% handmade, and production normally takes around two to three weeks. The tracking number you received was pre-created during production, which is why it may not have shown updates initially.

The courier has now received the parcel, and it is currently on its way, with delivery expected in the coming days.

We also noticed that a member of our after-sales team has already replied to your email to provide further clarification and assistance. We always aim to respond to customer enquiries within 24 business hours.

We completely understand your concern and are always happy to help resolve any issues directly. Please feel free to contact us again if you would like the latest tracking update or any further assistance.

Best Regards,
HAPPYNEON Team

Bewertet mit 1 von 5 Sternen

Lifespan only 1,5 years (based on 2 orders)

Indeed the neon signs are beautiful and well built. Warning: I ordered two signs and both of them STOPPED WORKING after 1,5 years.

I programmed the signs to be lit around 10 hours per day equaling around 5000 hours.

The FAQ says 5-10 years which is not true.

I contacted support and they confirm that the warranty is 1 year only. They also write that glass neon is very sensitive. I've not touched the signs since hanging them on the wall.

The price is way too high for such a short life span.

19. Dezember 2025
Bewertung ohne vorherige Einladung
HAPPYNEON-Logo

Antwort von HAPPYNEON

Hi Dan-Martin,

Thank you for your feedback. I’ve reviewed the communication you had with my colleague, and as he explained, glass neon signs are indeed more delicate than LED neon. As they are made from real glass, their nature makes them more sensitive to factors such as voltage stability, usage patterns, and the surrounding environment.

That said, it is genuinely very uncommon for two glass neon signs to fail in this way at the same time. HAPPYNEON has been manufacturing neon signs for nearly 17 years, and some of the very first signs we produced for customers are still in use today — in certain cases, customers have only needed to replace the transformer over time.

At the moment, we have only received one email from you, and we would really appreciate it if you could share a few more details about the setup and usage of the signs. Even though your signs are outside of the warranty period, please rest assured that we will still do our best to help find a solution for you.

We’re very grateful that you’ve taken the time to share this experience. Feedback like yours is extremely valuable to us, as it helps us improve how we communicate product lifespan expectations and continue to enhance both our products and customer support.

Kind regards,
HAPPYNEON x

Bewertet mit 5 von 5 Sternen

The quality is excellent

After reading some of the reviews I was a little concerned. However my neon arrived 11 days after ordering and the quality is excellent. The controller offers a variety of brightness and blinking options, This is a well made product that runs brilliantly and the service has been impeccable.

17. April 2025
Bewertet mit 5 von 5 Sternen

I will definitely be ordering more

I absolutely love my happyneon sign, it looks so pretty in my dance studio with a gorgeous pink glow! I will definitely be ordering more, The quality is great and it's affordable, unlike a lot of other companies! Thank you so much!

8. April 2025
Bewertet mit 5 von 5 Sternen

I ordered a neon sign from Happyneon as…

I ordered a neon sign from Happyneon as a gift for my husband, the delivery took longer than expected due to Christmas but after contacting them they got back to me the same day and told me it was in courier and shouldn't be too long, they are also keeping a close eye on it to make sure it is delivered before Christmas. My order arrived on the 22nd of December and everything looks great, thanks happyneon, I would definitely buy again.

11. März 2025
Bewertet mit 5 von 5 Sternen

I absolutely love my happy neon sign

I absolutely love my happy neon sign it looks so from my dance studio and has a gorgeous pink glow that looks so beautiful 💕I will definitely be ordering more, great quality and so affordable unlike a lot of other companies! Thank you so much!

5. März 2025
Bewertet mit 5 von 5 Sternen

Received it in good time

I purchased a sign a year or more ago when there were lots of bad reviews and trustpilot was inundated with scam alerts. My sign actually arrived fine and has been running perfectly every day for the last year. I put an order in for another one and received it in good time. Communication this time was great as well. In my opinion, some of the previous reviews were not very objective, happyneon's products and service are fantastic!

17. Februar 2025
Bewertet mit 1 von 5 Sternen

Poor company

Poor company, late delivery no UK power cord only US, and screws too small to safely screw into wall without plugs which are also not provided.

2. Februar 2025
Bewertung ohne vorherige Einladung
HAPPYNEON-Logo

Antwort von HAPPYNEON

Hi Akhil,

We're very sorry to hear you were disappointed with your order, and we genuinely appreciate the opportunity to respond.

After reviewing our records, we were able to locate your order. Although you selected a Rush Order, the package was delivered 18 days later, for which we sincerely apologise. The delay occurred due to a post-holiday peak in orders, and your particular design included UV-printed details, which require additional production time. All of our signs are handcrafted, and while we strive to meet every deadline, we unfortunately fell short in this instance.

Regarding the screws, we’d like to clarify that for smaller neon signs, we usually provide smaller screws as they are generally sufficient and more discreet once mounted. For larger signs, we include standoff bolts. That said, if you had specified your requirements after placing the order, we would of course have included more suitable fittings.

In terms of the plug, we’re sorry again that a UK plug wasn’t automatically included. I can see our colleague Judy responded with a proposed solution, but we’ve yet to receive a reply from you.

We value your feedback and would very much welcome the chance to resolve this properly. Please don’t hesitate to get in touch again.

Kind regards,
Emma
Customer Care Team

Bewertet mit 5 von 5 Sternen

Love the Cyberpunk Monkey.

Love the Cyberpunk Monkey.

The neon sign took a little while to arrive due to Xmas post etc. Charlotte provided customer support and helped chase it through so that it got to me before xmas. The Neon Cyberpunk Monkey sign is for my games room and it has transformed the feel of the room. Very happy with the product.

21. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DO NOT USE

DO NOT USE! ROGUE COMPANY! Taken my money and customer services do not respond

6. Dezember 2024
Bewertung ohne vorherige Einladung
HAPPYNEON-Logo

Antwort von HAPPYNEON

Hi Polly,

We’re sorry you feel this way, but we would like to respectfully clarify the situation based on our records.

You reached out to us on December 6th, 2024 at 11:19, inquiring about your order. Our team member Charlotte responded within minutes—at 12:23 the same day—confirming that your order had already been shipped via FedEx (tracking number: 770548827594). Despite our timely response, you initiated a chargeback without further communication.

On December 11th, our team member Judy followed up via email regarding the chargeback, but again received no reply. We also contacted you through WhatsApp, and you eventually responded on December 12th, alleging we had ignored your emails—even though your reply clearly shows our emails were received at your pollyboardman@hotmail.com address.

Your sign was successfully delivered on December 13th, and we also sent you a delivery confirmation email. FedEx has provided us with proof of delivery.

While we always prefer to resolve any misunderstanding with kindness and professionalism, it's disappointing to see that despite receiving your product and our multiple efforts to communicate, you still proceeded with a public accusation and a chargeback.

We’ve been crafting custom neon signs for over 16 years, and we take immense pride in our work and our customer service. Your chargeback unfortunately resulted in you receiving a handcrafted neon sign for free, which not only disrespects the time and effort of our team but also undermines fair business practices. If this sign was a gift for a child, we sincerely hope it brings joy—but we also hope it doesn’t set the wrong example about honesty and fairness.

Finally, we noticed that all six of your Trustpilot reviews are 1-star. While every customer is entitled to share their opinion, we hope future businesses are given a fairer chance to support and resolve any issues that arise.

We remain available if you’d like to resolve this transparently.

Sincerely,
Emma
Customer Care Team

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