Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Welcome to Happy Hideouts, your online sanctuary for children’s products that inspire fun, creativity, and imagination. We’re Warren and Leanne, the proud founders and directors of Happy Hideouts. As successful e-commerce entrepreneurs and parents, we understand the importance of creating a nurturing environment for children. Our journey began with fond memories of our own childhoods. We remember the joy of summer holidays, playing outside all day at the local park, exploring, creating new games, and having a great time. We cherished the late, light summer nights and wished those fantastic days would never end. Now, as parents, we want to recreate those magical moments for our children. That’s why we established Happy Hideouts. Our mission is to provide the same opportunities for your kids to “discover, dream, play, grow.” This is our commitment to your children. At Happy Hideouts, we live by three core values: Integrity: We always do the right thing. We conduct our business with the highest standards of ethics and professional behaviour. Relationships: We believe in openness and honesty. Strong and positive relationships are what set Happy Hideouts apart from other online stores. Our customers, dealers, and vendors are our top priority. Service: We are here for YOU, the customer. Our goal is to deliver the WOW factor in service. We strive for excellence in customer service and are driven to provide value at all times. Our range of products is handpicked to provide fantastic opportunities for your kids to be active, have fun, and be safe at home. Whether it’s hot and sunny, your children will love our amazing collections of outdoor toys. They will reach for the stars when bouncing on our range of trampolines, climb, slide and imagine on our fantastic range of play equipment, and create, imagine and grow with our playhouses. And if it’s raining or cold, don’t worry! Our amazing range of creative handmade beds, complete with slides and other fantastical features, will ensure your child loves playing and sleeping in their bedroom. Thank you for visiting us at Happy Hideouts. We’re excited to help you create a fun, loving, and creative environment for your family.
71-75 Shelton Street, WC2H 9JQ, London, Vereinigtes Königreich
Absolutely amazing customer service, extremely helpful and quick delivery would 100% recommend 👌
Antwort von Happy Hideouts
Thanks so much, Lauren. Really appreciate you taking the time to leave this. I’m so glad you felt looked after and that everything arrived quickly too. Thanks again for the recommendation.
It was extremely helpful to actually speak to someone on the phone to get advise - rare these days ... Not only someone, but someone who knew what he was talking about and making recommendations on the most suitable trampoline for our family.
Excellent customer service from Happy Hideouts!
The only drawback (wich almost made me deduct a star) was the delivery - the driver basically left me standing on the road with the heavy boxes and their communication had been poor.
However the staff actually setting up the trampoline were brilliant - we had asked if they could demolish an old shed, so we would have space for the new trampoline and they did this at a good price.
Very happy and have done lots of jumping since then - it is great for adults as well as our teen!
Antwort von Happy Hideouts
Thanks so much, Andrea. I’m really glad the advice over the phone helped and that we could make sure you ended up with the right trampoline for your family. It means a lot to hear that side of things stood out.
I do also really appreciate the honest feedback on the delivery. I’m sorry that part let the experience down a bit. I’m very glad the install team were able to help properly on the day, and great to hear the trampoline has been such a hit with both your teen and the adults too.
Fast response from warren about my questions. Found the process of buying a trampoline from them easy and transparent
Would definitely recommend
Antwort von Happy Hideouts
Thanks so much, Tim. I’m really glad the whole process felt easy and transparent, and that we could answer everything quickly for you. We really appreciate the recommendation.
We had great advice and support from Happy Hideouts when reviewing which trampoline would be best for our daughter who loves to tumble. They were very responsive and incredibly helpful. Once we purchased the trampoline it was delivered within a couple of days and delivery was free. We used happy hideouts installation team and they were also fantastic, even better as all the packaging is taken away so no full bins or tip runs! The entire process was incredibly smooth and the acon 16 hd trampoline is fantastic. Would highly recommend happy hideouts and will certainly be using them in the future. Thank you so much
Antwort von Happy Hideouts
Thanks so much for this. I’m really glad we could help you choose the right trampoline for your daughter and make the whole process feel smooth from start to finish. Great to hear the install team looked after everything so well too. Really appreciate the recommendation. Please keep in touch as we love the updates!
15ft Acon trampoline
When I’m purchasing something as expensive as a Acon trampoline, I really have to do my homework on the website I’m making the purchase from. Happy Hideouts had the best price by far compared to any other website selling Acon trampolines, so this was a plus. After reading all reviews on all sales I was still not sure, even though Happy hideouts was practically a five star company. After putting my new trampoline in the basket and seeing PayPal payment I felt more positive now. So I made the purchase and that was that. Next day I get a number calling me from Chipping Norton, and instantly thought it was Clarksons Farm or a dodgy caller so I ignored it. A few minutes later it rang again so I answered it. And was surprised to hear it was Warren from Happy hideouts thanking me for my order, and letting me know my netting was not available at that time, but found me a solution to the problem, which was great. Firstly thank you Warren for sorting that out, and being upfront and honest about my purchase, secondly I went back and purchased the all weather protection for my trampoline. With all honesty on this company I highly recommend it to all buyers for all sales. No long waits on customer service, just old fashioned one to one chats with the owners. A definitely one of a kind company putting out excellent products and fast delivery. Many many thanks from a happy customer 10/10.
Antwort von Happy Hideouts
Thanks so much, Jonathan. This one really made me smile, especially the Clarkson’s Farm bit. I know buying an ACON is a big purchase, so it means a lot that you felt you could trust us and that the personal service made a difference. I’m really glad we could sort the netting issue quickly and get you a good solution. Thanks again for the kind words and for putting your trust in us.
I love my Acon. It’s right beside my bedroom because it’s the first thing I do in the morning and the last thing I do at night. I have bad knees which makes life heavy at times. 2 minutes on my beautiful Acon rebounder and I am smiling, flying and sweating to the beat. I call it energy rehab, and it’s indispensable in my daily routine.
Antwort von Happy Hideouts
Thanks so much, Wendy. I absolutely love the phrase “energy rehab”. That’s such a brilliant way to put it. I’m so glad your rebounder has become such a positive part of your daily routine and is helping you feel good. Thanks again for such a lovely review.
I am so pleased we ordered this trampoline, my kids are absolutely thrilled with it!! They have barely spent any time off it since it arrived.
Warren was really helpful when it came to choosing the right trampoline for our family.
This feels so much safer than our old trampoline, my kids have both flown into the net a couple of times and bounced back in. It’s also really quiet which is a bonus as parents!
Everything feels sturdy and of the highest quality.
I’m really pleased we chose the pro springs as the bounce is fantastic. The mat around the trampoline is thick and sturdy. I really like the envelope opening because I don’t have to keep reminding my kids to do up a zip. I also like that I can reach my hand under the net to fish out abandoned toys and socks without having to climb in.
All in all this is a thoughtfully designed, well built, very high quality trampoline which I’m confident will last us many many years.
The construction service was great and definitely money well spent!
Antwort von Happy Hideouts
Thanks so much, Lauren. I’m really glad we could help you choose the right trampoline for your family. It’s lovely to hear how much the kids are enjoying it already, and that the safety, quiet bounce and overall build quality have all stood out. I’ll pass your kind words on to the installation team too.
Echoing other reviews - fantastic customer service when ordering a Berg Play Base, easy to order online but also Warren was available at any time for calls to give advice and guidance (including around accessories and installation). The personal customer service and patience sets Happy Hideouts apart from other suppliers. The product was delivered promptly and in good condition. I would happily order other products from them again going forward!
Antwort von Happy Hideouts
Thanks so much, Sam. I really appreciate this. We always try to be as helpful and available as possible, so it means a lot that that stood out when ordering your Playbase. I’m really glad everything arrived as it should and that you’d happily shop with us again.
Fantastic customer service - would highly recommend Happy Hideouts. Super easy ordering and communication, great product knowledge and Warren was really helpful. We love our Berg Playbase!
Antwort von Happy Hideouts
Thanks so much, Laurie. I’m really glad the ordering and communication felt easy, and that we could help properly along the way. Lovely to hear you’re enjoying your Playbase too. Thanks again for the recommendation.
I contacted the team to help me choose a trampoline for my youngest son , Warren spent a good 25 minutes with me over the phone walking me through options, given this was significantly outside of his working hours i really appreciated it.
The product recommendation was fantastic, really went down well and the team couldn't have been more spot on with their recommendation. 100% would recommend.
Antwort von Happy Hideouts
Thanks so much, Chris. I know we spent a good bit of time talking through the options, so I’m really glad the recommendation turned out to be the right one for your son. Thanks again for taking the time to leave this. It really means a lot.
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.
