Bott Handmade Sofas Bewertungen 

27
TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Shaun is a rare - and sadly a dying - breed (in the professional sense, I hasten to add!). What I mean by this is his pride, care and meticulous attitude. There is far more to designing a sofa than th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

After having sofas from "budget" retailers, one only lasting 2 weeks before the seat cushions failed - on two occasions. At approx. £3K for the two not cheap but the sofas themselves were cheap and pa... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We had 2 sofas made by Shaun Bott and delivered just before Christmas. From Start to finnish Shaun took the time to explain everything. He has nothing to hide and we went a couple of times throughou... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have just taken delivery of the most beautiful hand made four piece suite, to say we are over the moon is an understatement. From the moment we first met Shaun and discussed our needs to delivery... Mehr ansehen

Unternehmensdetails

  1. Haus & Garten

Informationen, die aus verschiedenen externen Quellen stammen

Established in Leicestershire since 1983, all of our upholstery is made on our premises including frame production, we can accommodate any size or requirements


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

27 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,7

Alle Bewertungen

(27)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Exceptional Product and Faultless Customer Service

We got a sofa made by Shaun which arrived just before Christmas. The fabric we chose was a very difficult pattern to match up as the pattern was not the same all over. When it finally arrived it exceeded our expectations by miles, not because we were worried that Shaun would not do a good job but because of our choice of fabric. The sofa is absolutely wonderful and so comfortable and looks perfect in our room. Through the whole process of the sofa being made Shaun was fantastic and covered every little detail of our requirements, we can honestly say hand on heart we would not use any other company to make a sofa should we need another and would recommend him to anyone. Thank you Shaun for making us very happy.

2. März 2020
Bewertung ohne vorherige Einladung
Bott Handmade Sofas-Logo

Antwort von Bott Handmade Sofas

Thank you Ellie & Tim, pleasure to work for you both. Best wishes Shaun and team

Bewertet mit 1 von 5 Sternen

Costly mistake beware "Pressure marking"

Be extremely careful in your choice of fabric covering.
We ordered two sofas which when delivered looked excellent, unfortunately the next day after sitting on one of the sofas for just one evening, the pressure marking on the seat cushions, a permanent markings resembling dirt which starts immediately and only gets worse, looked terrible. They were inspected by the fabric supplier who confirmed it was pressure marking. Eventually it was agreed to recover the sofas, unfortunately by the very next day exactly the same happened again and is now so bad we are ashamed of them.
Having spent nearly £5K on the two sofas our only option is to despatch them to the tip.

Update

When you spend a considerable amount of money on what you expect to be quality sofas you would hope they stay looking as good as the day they were delivered for many years. If you were warned they would permanently mark you would not place an order.
Neither the brochure nor the large fabric off-cut sample kindly loaned included any warnings. Only after the problem occurred were we quoted the T&Cs.
We were kindly loaned another large sample of the second fabric, again no warning labels, we were advised to sit on it, but without being held taught, when made up into a seat cushion, it was not a fair test. Unfortunately he was not prepared to re-cover one seat cushion as a test. He was concerned that when he ordered the fabric for the remainder it would not match perfectly with the test seat cushion. Having had twelve months of numerous telephone calls, emails and letters, together with all the stress that it caused we certainly did not want the same to happen again.
Our experience does beg the question why, if he was aware that the second fabric would pressure mark, was he prepared to re-cover the sofas in a fabric he knew would pressure mark at some considerable expense to himself not to mention our contribution?
We would not have chosen a fabric if we had been advised exactly the same would happen again.

29. Februar 2020
Bewertung ohne vorherige Einladung
Bott Handmade Sofas-Logo

Antwort von Bott Handmade Sofas

Dear Mr Perham, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations despite our best efforts to appease you.

The issue you have identified was regarding to your choice of upholstery fabric (which has pressure marking characteristics) This was mentioned at the time of ordering. Following your initial complaint we offered as a gesture of goodwill to re-cover the sofas at considerable expense to our business. You choose another fabric (with similar characteristics) again advised, Unfortunately, you didn’t like these after taking delivery. In order to appease you, we involved the fabric manufacturer (a leading upholstery brand) they investigated the issue and confirmed in their report that both of the fabrics chosen have these pressure marking characteristics and is not a manufacturing fault.

Bewertet mit 5 von 5 Sternen

We have used Shaun for all our sofas

We have used Shaun for all our sofas, footstools, headboards, cushions and stools and have recommended him to many of our friends and family.
The choice of fabrics is great and the quality first class.

5. Februar 2020
Bewertung ohne vorherige Einladung
Bott Handmade Sofas-Logo

Antwort von Bott Handmade Sofas

Thank you for taking the time to send a review, much appreciated. best wishes Shaun and staff

Bewertet mit 5 von 5 Sternen

Having purchased a sofa from them…

Having purchased a sofa from them before, I know the quality is great and they have an excellent choice of fabrics. We decided to order an additional sofa and chair. These were made to our custom requirements with a lovely fabric of our choice. They have turned out lovely! It's great to see there are places that still offer great service craftsmanship and attention to detail.

8. Januar 2020
Bewertung ohne vorherige Einladung
Bott Handmade Sofas-Logo

Antwort von Bott Handmade Sofas

Thankyou for taking the time to post your review, always appreciated. Best wishes Shaun and staff

Bewertet mit 5 von 5 Sternen

We love our sofas

We love our sofas, they look beautiful and the craftsmanship is excellent. Would highly recommend.

6. Juli 2018
Bewertung ohne vorherige Einladung
Bott Handmade Sofas-Logo

Antwort von Bott Handmade Sofas

Thank you Mrs Thornton, much appreciated. Shaun and team

Bewertet mit 5 von 5 Sternen

Excellent settees

The service was very professional both whilst visiting the shop to make our choices and the quality of the products. Mr Bott went out of his way to show us how the furniture is made in the workshop and contacted the manufacturer of the material we chose to line up the material. We are delighted with our settees and chairs-skilfully made.

26. Juni 2018
Bewertung ohne vorherige Einladung
Bott Handmade Sofas-Logo

Antwort von Bott Handmade Sofas

Thanks Sue for taking the time to review, all helps. thanks again, Shaun & team

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