Beautiful high quality products - can improve customer service.
We ordered 6 quite large chairs. They've arrived and are nice quality and as described. I did have an issue was with customer support. The company mistakenly sent the chairs to the billing address instead of the delivery address. If this was a tiny package I would understand but it was 6 huge boxes completely blocking my living space. After writing this review they reached out to follow up and reimbursed us for the time and effort in rearranging the delivery but it was not originally handled well.
Antwort von Gusj
Dear Alex, we are very sorry to read about your experience! Our sincere apologies for the inconvenience this caused. Thank you for sharing this feedback. We will certainly take this internally to review our processes and prevent this from happening again. We do appreciate that you managed to arrange the transport yourself in the meantime, although we regret that this was necessary. The nearest point of sale, which is also the contact point for any questions, will reach out to you shortly to discuss this personally and follow up properly. Despite this situation, we truly hope you can still enjoy your new Gusj chairs. Team Gusj
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Thank you for updating your review and for your honest feedback. We hope you enjoy your chairs for many years to come! Team Gusj