Nine-Month Wait for Security Deposit Refund — Guideposts' Unprofessional, Dishonest Handling
Serious delay in security deposit refund. My daughter graduated from Guideposts West Alex, VA location in July 2025. Nine months later, we still have not received her refund despite countless phone calls and email follow-ups. At one point they claimed a refund check had been issued and mailed, but they could not provide any documentation when asked. After that, they stopped responding entirely. We never received the check. Now it appears they are switching ownership and are using that as an excuse not to issue the refund. This level of unprofessionalism and stonewalling is infuriating — we trusted this company and they have betrayed that trust. What a shady, irresponsible company.

Antwort von Guidepost Montessori - West Alex







