Guesthoo Bewertungen 

Absolutely appalling experience – avoid at all costs.
If I could give zero stars, I would. I would strongly advise anyone against staying at these properties unless they are prepared to sleep in filthy, stained, unwashed beds in an unhygienic property infested with fleas. The standards of cleanliness are completely unacceptable and fall far below what any paying guest should reasonably expect.
The customer service is equally disgraceful. Apparently, assistance is only available during working hours, with no proper 24-hour emergency contact. Every other Airbnb I have stayed in has provided an emergency contact number for situations that cannot wait. What are guests supposed to do in the event of a serious emergency, such as a fire or an unsafe living environment? Wait until 9 am for someone to decide to respond? This is completely unacceptable and demonstrates a shocking lack of consideration for guest safety and welfare.
The conditions were so appalling that we had no choice but to leave the property and pay for alternative hotel accommodation. Despite being forced to incur these additional costs because of the unacceptable condition of the property, the company has refused to take responsibility or reimburse us.
This is an absolute failure of basic cleanliness, customer service and accountability. Guests should not have to pay for accommodation that is unfit to stay in, nor should they be left out of pocket for having to find somewhere safe and hygienic at short notice.
I would not recommend these properties to anyone. The lack of cleanliness, inadequate emergency support and complete unwillingness to accept responsibility make this an experience I would never want to repeat. Think very carefully before booking.

We booked Leaways cottage in Horsley (Nailsworth, Gloucestershire) through Guesthoo and had a great experience.
Our four-day stay was very pleasant. The cottage is beautiful, cozy and confortable, We especially enjoyed the garden and veranda. We also appreciated the welcome basket we found upon arrival.
All the instructions and suggestions provided, both by email and on-site, were very detailed.

Disgusting property .. dirty and totally miss represented on booking. Com
Stinking bedding heavy dust build up unusable balcony at a premium price . Customer services rude and unhelpful and promised a compensation never got. I had to replace the pillows myself the smell of them was so bad 🤮 never use this company again

I've stayed at several holiday rentals managed by these guys in Cornwall and Devon and always had a great time. Communication is top notch and the properties are always spotless. Would recommend!

Avoid this company.

We arrived to find the property in an unsanitary condition. The floors were filthy, with crumbs throughout, and after washing them ourselves twice the water was still black. The balcony and outdoor furniture were covered in dirt and bird droppings, making them unusable.

There were also safety concerns, including a broken balcony door lock that should have been identified before guests arrived.

Although the company promised to arrange cleaning, this did not happen until the third day of our stay. We left the property while the cleaner was there, only to return and find many of the issues still unresolved.

The most worrying part is that this company continues to let properties in this condition. Basic cleaning, maintenance and quality checks should happen before guests check in, not after they complain.

We cannot recommend staying in any property managed by this business.

Booked a holiday to Penryn through guesthoo and it couldn’t have been better. Property was perfect, all the instructions were so clear and we had the best time. Seamless customer service from a team who are clearly experts of the local area!

A big thank you to the whole Guesthoo team for making our stay at one of your BnBs so great. Spotless house, great location and really family friendly. Can’t wait to book again.

We recently stayed at a property in Devon managed by Guesthoo and had a great experience. The house was clean, check-in was easy, and communication throughout was very clear with some great local recommendations! The Royal Oak in Meavy was a particular highlight - great local Otter ale on tap! Will definitely look out for their properties for future South West trips. Many thanks!

Fabulous airbnb management - love my experience with them managing my luxury cottage in the cotswold and couldn't recommend more highly

Fantastic service! Always available for any queries. The house was impeccable and we had such a lovely stay. I would highlighly recommend staying at any Guesthoo property.

Guesthoo have been amazing since joining them from another management company, we were lacking bookings and being underpriced. Now we have a fully booked summer and bookings going forward, thank you so much what you have done for us!

Amazing staff and very supportive to my stay. Thanks souch for the friendly service. Would definitely recommend and use again

I had the loveliest experience at one of Guesthoo’s property! I enjoyed a very comfortable stay. We found the instructions to get in easy to follow. We asked Guesthoo for recommendations in the local area and they came back with great choices very promptly.

The bed was comfortable, kitchen well equipped and the place was spotless.

Had the window open and could hear the birds chirping in the morning…so peaceful. Would definitely recommend staying with them again. Great service all round!

We really enjoyed our stay here in Redruth. The property was a charming Cornish cottage, very clean on arrival, and super comfortable. After some long blisteringly hot days out on the beach and visiting local Cornish towns, it was nice to come back to a cool, clean and well maintained house. Had a minor issue when we arrived getting the safe open to get the keys, however communication with William was quick and clear. To my embarrasment it was me putting the code in incorrectly ;-). Will definitely be booking for next year.

Guesthoo have been managing both my flat in Bristol, and my family holiday home in Cornwall for many years now, and I wouldn’t trust anyone else.

Thanks for treating our homes like your own!

We had a lovely family holiday in Cornwall, staying in a beautiful, spotless property that had everything we needed. The whole experience was relaxing from start to finish. Guesthoo were fantastic throughout and especially helpful when we had a bit of trouble with the washing machine. They responded quickly and got everything sorted. Great communication and excellent customer service. We'd happily book through them again and would definitely recommend them to others.

Probably the nicest Airbnb I've ever stayed in in the UK - clean, tidy, THE most comfortable bed and a well-stocked kitchen (always my pet-peeve in an holiday-let!)

There was lots of smart tech in the house, but plenty of helpful guides and instructions all over the place that meant even a couple of us olds could get to grips with it quickly.

The only hiccup with our stay on the third day we found ourselves locked out with (what we thought) was the only key inside. We called Guesthoo for help who sorted us out with a back-up key so quickly -- on a saturday too!!! 10/10 for service and resulted in only a minor distruption to our holiday.

Great service and great communication. I highly recommend for anyone looking to have their holiday home managed and rented out.

We've stayed in a few Guesthoo properties now and each time the experience had been great. The properties are as advertised, they're always clean and the service when we've had questions has been brilliant.