This company sells items which are not in stock.
I made an order for a backpack with this company on the 8th of August (Order Nr.: 2506); during the order process the website stated it was "in stock" and delivery time with DHL would be 3-5 days.
Two days later and after payment had already been withdrawn from my account, I still had not received any tracking Nr. or any relevant information as concerns the shipping of the order.
Upon contacting Greenline and asking to be supplied with the DHL tracking Nr., in order to make sure I am at home to receive the delivery on the date of delivery ... I was suddenly presented with apologies for the item was not in stock, and if I wished a different colour instead?
Having ordered a light green backpack and being offered a black one in exchange in which any items will increase in heat due to sun exposure is kind of funny; nonetheless, avoid this online retailer if you are looking for good customer service, a proactive after sales care and most importantly need equipment for a trip which you are planning well in advance! Hardly any feedback is provided and the e-mail replies are lacking any detailed information and/or evidence of a clear acknowledgment of what the enquiry was about.
The order was canceled and refunded on the 14th of August, —an entire 6 days after the order was made.