We have loved our experience with Gratsi!! The customer service is amazing! Questions, inquiries and updates are always welcomed and answers sent promptly !! Also the wines are all sugar free...th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Delivered faster than expected, had it delivered to an UPS store down the road so it was easy to pick up, love the taste of the Red Merlot. Plan on ordering one for my next door neighbor who's helped... Mehr ansehen
Unternehmen hat geantwortet
The search for the perfect guilt-free wine is over! Organic, zero added sugar, no headaches, and delivered to my door. It’s light, delicious, and clean. If you want to enjoy wine while sticking to yo... Mehr ansehen
Unternehmen hat geantwortet
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktinformationen
Vereinigte Staaten
- help@gratsi.com
- gratsi.com
4,3
Hervorragend
419 Bewertungen
Hat 36 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The whole point of recurring shipments…
The whole point of recurring shipments is to provide the customer with a product in a timely manner with no lapse in said product. Auto draft on 3/15 and it is 4/1 and still hasn't shipped. This would only be my third shipment -- the first two were timely. Contacted support and they did offer a 10% discount and stated would be shipping shortly. Two weeks later and nada. So cancelling completely as have purchased another product elsewhere.
1. April 2026
Bewertung ohne vorherige Einladung
Extremely long delivery times
Extremely long delivery times. Emailed about order and got no response… canceled my order.
31. März 2026
Bewertung ohne vorherige Einladung
Gratsi Team is Superb!
The Gratsi team has always been helpful, fast in response to emails, and SUPER fair in making sure that shipments arrive on time. The wine is EXCELLENT. Thank you, Gratsi team!!
30. März 2026
Bewertung ohne vorherige Einladung
Fast service
Very very prompt response to my order status. Thank you!
31. März 2026
Bewertung ohne vorherige Einladung
Excellent Customer Service and Communication
I Love the Rose and have been receiving for well over a year! Always great customer service and quick responses… I highly recommend Gratsi!
31. März 2026
Bewertung ohne vorherige Einladung
Although I had delayed shipment
Although I had delayed shipment, once I received the wine it was delicious, and I received a full refund. That was completely unexpected , I appreciate the company acknowledging the complication and trying so hard to rectify it. I will be ordering wine again. And I will recommend this company , customer service went above and beyond and they have an excellent product
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Gratsi Wine
Thank you so much for your kind words! We’re thrilled to hear you enjoyed the wine and that our team was able to make things right. We always aim to go above and beyond for our customers, and it’s wonderful to know that effort made a difference. We truly appreciate your support and recommendation, and we can’t wait to have you enjoy more Gratsi wine in the future!
Changed to one of my saved ship to…
Changed to one of my saved ship to address on order minutes after placing it and took a few weeks to get in touch after I sent two emails and the answer was they changed it for me.
Now weeks later the order never shipped. Extremely bad customer service
13. März 2026
Bewertung ohne vorherige Einladung
This company is always helpful and…
This company is always helpful and respond efficiently.
27. März 2026
Bewertung ohne vorherige Einladung
Customer service has been very helpful…
Customer service has been very helpful and very responsive to the customer. 10 out of 10
30. März 2026
Bewertung ohne vorherige Einladung
Great customer service!
I had just placed my first order and had a question about delivery process. I reached out thru email and the response was within minutes and very helpful. I have not even received the wine yet but they all ready won me over on Five Star customer service.
29. März 2026
Bewertung ohne vorherige Einladung
This customer service is the best
This customer service is the best! Love everything about this company and their products!
27. März 2026
Bewertung ohne vorherige Einladung
Great customer service
The customer service for this company is excellent! They are very helpful & stand behind their product!
26. März 2026
Bewertung ohne vorherige Einladung
Great
Great. Easy to get customer support. Great response time.
27. März 2026
Bewertung ohne vorherige Einladung
Great customer service
Gratsi makes it so easy to update your order! They are very helpful!
26. März 2026
Bewertung ohne vorherige Einladung
Great customer service!
Great customer service!!! Love the red wine!
26. März 2026
Bewertung ohne vorherige Einladung
The only thing better than Gratsi wine…
The only thing better than Gratsi wine is their customer service.
25. März 2026
Bewertung ohne vorherige Einladung
Beside the long delay in shipping
Beside the long delay in shipping, the wine taste wasn’t up to our liking because it was light, watery as well as vinegary. I ordered two reds and one white and they just sitting here since the delivery and we taste them. I’ve had better wines
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Gratsi Wine
Thank you for sharing your feedback. Gratsi proudly stands behind a 100% Happiness Guarantee. If a wine isn’t to your liking, customers simply need to reach out to our support team within 60 days of purchase, and we’re happy to make it right with a full refund or replacement. Our support email is listed in multiple places such as on our website, in your order confirmations, and in all of your shipment communications. We also reached out to you directly through Trustpilot requesting a bit more information so we could look into this and help resolve it, but unfortunately never received a response from you. We’re always glad to step in and fix situations like this when customers contact us. Without a reply to our outreach, we haven’t had the opportunity to investigate or make this right. Our team is still here and happy to help at help@gratsi.com
I have had occasion to interact with…
I have had occasion to interact with several people at Gratsi wine and that has been a great experience. The whole team are united in providing excellent customer service. In recent months I have tried to stop ordering from companies with which I am not familiar because of bad experiences so this has been a happy surprise. I enjoy the red and am looking forward to trying the rose on order next. I do reccommend Gratsi!
25. März 2026
Bewertung ohne vorherige Einladung
We absolutely love this company
We absolutely love this company, their wine and most definitely their customer service! Gratsi!
23. März 2026
Bewertung ohne vorherige Einladung
waiting time for delivery is out of…
waiting time for delivery is out of control They claim it is because of shortage if it is they should hold off on selling online until they catch up with production waiting 2 weeks for a order to ship is unacceptable
also my credit card should not be billed until shipment is sent out I am receiving my credit card bill before i receive my order
12. März 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.