Fast while selling, poor support after I paid
GoldenWeb was quick and responsive while they were selling to me. Once I'd paid and the work was delivered, the support dropped off.
I spent about $6,800 with them on a full SEO audit, SEO implementation and a conversion (CRO) redesign for my Shopify store. Before I signed, I got fast replies, reminders and follow-ups. To be fair, the work was delivered, the new design looked good, and their dev team fixed a couple of issues I raised the week after launch.
After that it was a different story. They only communicate by email (I asked for a faster option and was told no). After launch I was told the team would monitor results for 30 days, but I never got a results report or any recommendations. In October I had to email them asking what happens next, and they apologized for the "gap in communication." Replies then took days, and twice I had to send a follow-up email just to get an answer.
When I explained the store still wasn't making sales, they pointed out some out-of-stock products and sent me to their ads team, which offered me a $1,490 strategy plan. When I asked whether $6,800 should include some support to keep my store on track, I got no answer for five days. Then the founder told me they "can't help with much else."
If you hire them, get it in writing exactly what support you'll get after the project is delivered.