GMG watches Ltd Bewertungen 225

TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

You should buy from GMG. They are honest, kind, and you will never regret choosing GMG. When you are spending your hard earned then you need to trust who you deal with. You CAN trust GMG - I wont ev... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Spoke to Zach on Saturday about helping me find a watch within my budget. He gave me so many options and explained different models for me. come today, 48 hours later I have a dream watch in immaculat... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Abysmal customer service and almost certainly a scam set up, could smell the owner’s blatant lies as he was waffling on the phone all day. Most of their negative reviews on various platforms get a res... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I messaged Lee about a gold Daytona I saw on instagram which had actually just been sold… however Lee sourced another brand new 2022 the same day, we agreed a price and exchange for two pieces I had... Mehr ansehen

Unternehmensdetails

  1. Uhrengeschäft

Vom Unternehmen geschrieben

We buy and sell luxury watches. We focus primarily on Rolex, Cartier, Patek, AP, Hublot, Franck Muller watches, however, we will be happy to quote for many other brands


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

225 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Buy from the VERY best

You should buy from GMG. They are honest, kind, and you will never regret choosing GMG. When you are spending your hard earned then you need to trust who you deal with. You CAN trust GMG - I wont ever choose anyone else - Before you look elsewhere check out GMG - you WONT regret it!

21. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Just completed on a sale of a Rolex…

Just completed on a sale of a Rolex Yacht Master. Lee completed all the formalities swiftly and in a timely manner.

The payment was completed within minutes and I was extremely happy with the excellent service. Thank you again Lee, a customer for life!

24. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Greedy sellers?

I know it’s a bit late for my review but on November the 8th 2022, I agreed to buy a rolex GMT master II Sprite from GMG on my discussion with them on What’s app, which was agreed for £24,000, I made an initial £20,000 at 13:20 but changed my mind and asked for my order to be canceled, which I was told; I can’t cancel your order. Sorry. By one of the owners who runs the Dubai branch now. So at 18:51 same day I had to pay the rest of the money. I wish I knew about the consumer’s law in UK before but that’s not the way to treat a paying customer.

28. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Watch purchase

I recently purchased a watch from Jay. I cannot thank him enough and am extremely satisfied with my purchase and experience. Jay was friendly, professional and knowledgably. I would highly recommend buying from this company and dealing with Jay.

6. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Debunking your lies!!

Hi GMG Watches, you must have me mistaken for another customer as categorically everything that you have said replying to my review is completely false and has no merit. A few things to put right and debunk. Firstly, the Cartier Santos ‘full set’ watch that I purchased arrived missing the paperwork, booklets and warranty card. The watch was purchased on September 12th and arrived on September 19th - missing all the accessories to make it a full set as this was ‘in another office’. I asked for a refund straight away. You then said sorry, we have already sent the paperwork, warranty card etc to you…I took another two weeks for this to arrive on October 4th! Throughout this timeframe, I repeatedly asked for a refund which was continually ignored. As my order was an online order you cannot legally charge a restocking fee, as per UK law. However, this now makes sense in why you pressurised me to not use my credit card (told me that I couldn’t) despite opting for this as per the website option, as I could have simply disputed this through my credit card company. Asking me to pay your Directors personal bank account, as it’s part of his ‘personal collection’ should have been a red flag and I should have realised at the point something untoward was going on. I have not worn the watch as it is still in the watch box, unworn, as per the 20 plus emails that I have sent from the day it arrived, as I have been asking for a refund. This is still the case. You have ignored my last 10+ emails to management, phone calls to your office and WhatsApp messages, as I am trying to avoid having to take GMG Watches to court; which is going to be the nest step. Finally, when you agreed for me to return the watch, at first you tried to charge me an “authentication fee” and only when I pushed back and that failed, suddenly you now charge a “restocking fee” for an online order. At no point, was this ever mentioned - it’s illegal anyway nor was I sent any terms of conditions stating this. It’s your prerogative to lie on this platform, but this just strengthens my position. Finally, on no occasion have I been abusive or threatening, all I have tried to do is give back a watch in line with UK law and policy. This has all been reported to Trading Standards and now through the court systems. Best wishes.

1. November 2024
Bewertung ohne vorherige Einladung
GMG watches Ltd-Logo

Antwort von GMG watches Ltd

Dear Jamie

We take all customer feedback seriously, and while we appreciate your perspective, we must clarify the facts surrounding your purchase.

The Full Set & Paperwork:

Your Cartier Santos was sold as a full set, and while the paperwork was temporarily stored in another office, it was promptly dispatched to you.

We have tracking confirmation that you received the full documentation on October 4th.

Refund Request:

At no point was your refund request ignored. You were informed that we do not offer refunds on change-of-mind returns, which aligns with our terms and conditions.

Additionally, your purchase was made as part of a private sale arrangement, and you were fully informed of this at the time.

Payment Method:

You were given multiple payment options, and the transaction was completed with full awareness on your part.

Claims regarding undue pressure or alternative payments are unfounded.

Restocking & Authentication Fees:

As clearly outlined, a restocking fee applies to returns outside of fault-based claims.

This is standard industry practice and was communicated when a return was discussed.

Communication & Conduct:

We have engaged in extensive communication with you and have responded to your concerns.

Any accusations of being ignored or mistreated are not accurate.

While we regret that you are dissatisfied with your experience, we have upheld our policies fairly and transparently. We remain open to resolving disputes through the appropriate channels.

Best regards,
GMG Watches

Bewertet mit 5 von 5 Sternen

Great service

I recently purchased a watch from a dealer named Jay, and I couldn't be more satisfied with the experience. From the moment I reached out, the transaction was handled with the utmost professionalism and speed. Jay was transparent about the costs and clearly outlined the entire process, which made everything effortless. His honesty and straightforward approach truly set this experience apart, and it was a genuine pleasure doing business with him. Highly recommend!

30. August 2024
Bewertung ohne vorherige Einladung
GMG watches Ltd-Logo

Antwort von GMG watches Ltd

Thanks and congratulations on your new watch

Bewertet mit 1 von 5 Sternen

Don’t trust them

Don’t trust them, plenty of reviews telling you the same.

Changed a deal twice, had to chase them many times. The worst grey market dealer I’ve dealt with.

18. September 2024
Bewertung ohne vorherige Einladung
GMG watches Ltd-Logo

Antwort von GMG watches Ltd

Thank you for giving us the opportunity to address this matter

You initially reached out with a request to purchase a watch and provided several timepieces from your collection for valuation, intending to decide which of them you might use in a part-exchange for our watch. After our initial conversation, we did not hear from you for two weeks.

Upon your return, you spoke with a different member of our sales team who provided updated valuations, reflecting both market fluctuations and our current inventory needs. During this period, we acquired a piece similar to one of your watches, which impacted it’s desirability.

Please note, no deals or offers were altered—only the informal valuations, which evolved over the two-week period. Additionally, there was no indication as to which watch you intended to use for part exchange.

We regret that the outcome did not meet your expectations and are disappointed you felt it appropriate to vent your frustrations in this manner.

As always we are available to assist and look forward to helping you nd any other perspective customer in the best way possible.

Kind Regards
GMG Team

Bewertet mit 1 von 5 Sternen

Watch not as advertised and ignoring emails

I part exchanged two watches and the process worked out quite well including ongoing communication and updates. However, when I received my watch I noticed that the white hang tag was not included and that the clasp was not fully stickered although photos on the GMG website suggested otherwise. After making immediate contact I was told that photos displayed are stock photos and not actual ones of the watch. I highlighted that this has not been disclosed and that I expected to receive what has been advertised. As suggested I made contact with the director who did not have any interest in communicating with me and ended my phone call after 58 seconds! Further 3 emails including the request to return the watch referring to GMG T&C and UK law have been unanswered. Absolutely shocking experience!

12. August 2024
Bewertung ohne vorherige Einladung
GMG watches Ltd-Logo

Antwort von GMG watches Ltd

Thank you for taking the time to share your experience with us. We're pleased to hear that the part exchange process went smoothly, but we're truly sorry to learn that the watch you received did not meet your expectations.

Regarding the use of stock photos, we sincerely apologize for any misunderstanding. While stock images are sometimes used to represent our products, we completely understand how this could have been unclear, and we should have communicated that better. We also regret any issues with the missing hang tag and the condition of the clasp stickers. This is not reflective of the high standards we strive to maintain.

It's concerning to hear that your emails and phone calls have not been addressed properly. This is not the level of service we aim to provide.

We have and will work to resolve this matter to your satisfaction.

Thank you again for your feedback.

Kindest Regards
GMG Team

Bewertet mit 5 von 5 Sternen

Above and beyond

Kieran has been amazing, he was always in touch, gave me all the options and didn't pressure me into buying. Amazing service he's is a real asset to this company.

12. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Rolex Pepsi

Bought a Pepsi and Ciaran made the experience extremely easy from start to finish. Excellent customer service and communication and the watch arrived in pristine condition and even better than I expected. will definitely do business with them again in the future. Thanks Ciaran.

31. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolute Top Lads with great watches

Absolute Top Lads with great watches. Great Service and supplied me with a newer watch than what I originally planned to purchase. You buy a watch from GMG you will never go wrong. Quality and best prices in the game.

8. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Dealing with ciaran and the gmg team…

Dealing with ciaran and the gmg team has been a plasure. We worked on Multiple deals until settling on something that worked for both of us.

I had the watch examined and certified by my AD and they were amazed at the condition of the watch...

Looking forward to securing another grail soon.

3. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Smooth experience.

Really impressed with how simple it was to pick up the watch and undertake the transaction. I dealt with Jay and Ciaran and they have both been helpful and answered all my questions. I don’t imagine I’ll do this again soon but if I do, I will come back to them. Really happy with my watch.

26. Juli 2024
Bewertung ohne vorherige Einladung
GMG watches Ltd-Logo

Antwort von GMG watches Ltd

Thanks and congratulations

Bewertet mit 5 von 5 Sternen

Purchased a new watch from these guys.

Purchased a new watch from these guys.

Watch arrived the next day via tracked post and was exactly as described.

Highly recommended.

26. Juli 2024
Bewertung ohne vorherige Einladung
GMG watches Ltd-Logo

Antwort von GMG watches Ltd

Thank you for choosing GMG for your watch purchase! We are pleased to hear that your experience was positive and that your new watch arrived promptly and as described. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Bewertet mit 5 von 5 Sternen

Jay was excellent from start to finish…

Jay was excellent from start to finish and fair with price , when picking up watch koya was great and very professional, will defo use them again

17. Juli 2024
Bewertung ohne vorherige Einladung
GMG watches Ltd-Logo

Antwort von GMG watches Ltd

We are thrilled to hear about your positive experience with Jay and Koya at GMG! Providing exceptional service and fair pricing is fundamental to our mission, and we are delighted that Jay and Koya exceeded your expectations. Your feedback is greatly appreciated, and we look forward to assisting you with any future watch needs. Please feel free to reach out if you have any questions or require further assistance.

Bewertet mit 5 von 5 Sternen

I recently purchased a Rolex GMT 2…

I recently purchased a Rolex GMT 2 Pepsi from Jay at GMG Watches, and the experience was exceptional. The process of completing the deal through a part exchange was incredibly smooth and straightforward. Jay's professionalism and expertise made the entire transaction hassle-free. He provided a fair valuation for my watch and ensured that all details were transparent. The Rolex GMT Pepsi was in pristine condition when I collected it, exactly as described. I am thoroughly impressed with both the watch and the excellent service provided by GMG Watches. I highly recommend Jay and GMG Watches for anyone looking for a seamless and trustworthy watch buying experience.

19. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really good

Really good. Jay went out of his way to source a Dark Side of The Moon for me.
10/10 condition, really good price and Koya in the London office where I collected from was very helpful too, great experience throughout for what was my first dabble in to the watch world!

17. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Unprofessional and Fraudulent

Completely unprofessional communication and they changed the price from one advert to the next for the same watch.
Avoid at all costs - there are some great dealers out there, no need to buy from these.

15. Oktober 2023
Bewertung ohne vorherige Einladung
GMG watches Ltd-Logo

Antwort von GMG watches Ltd

I'm sorry to hear about your experience. We apologize for any confusion regarding the pricing of the watch. Unfortunately, the watch was sold while you were still deciding. However, we did find another watch for you at the same price. We were surprised when you attempted to negotiate a lower price by offering cash, which we declined. We strive to provide high-quality service and products to our customers, and we are disappointed to see your negative feedback. If there is anything else we can do to address your concerns, please feel free to reach out to us directly.

Bewertet mit 5 von 5 Sternen

GMG Watches Exceeded All Expectations

GMG Watches Exceeded All Expectations
From the moment I contacted GMG Watches, I knew I was in good hands. Lee and his team went above and beyond to ensure my experience was flawless. I was initially hesitant about placing a deposit for a watch I hadn’t seen in person, but Lee’s professionalism and constant updates put my mind at ease.
I requested a 2022 model, but GMG Watches delivered a 2023 model with no additional cost, showcasing their commitment to exceeding customer expectations. Throughout the process, Lee kept me informed with regular updates and was always available to answer any questions. The watch arrived promptly, beautifully packaged, and exactly as described. GMG Watches truly delivered an unparalleled customer experience. I am thrilled with my purchase and highly recommend them.

4. Juni 2024
Bewertung ohne vorherige Einladung

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