Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Mehr ansehen
Unternehmen hat geantwortet
Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.
I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good compa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Fahrradzubehör
- Fahrradgeschäft
- Elektronikunternehmen
- Leuchtmittelhersteller
- Outdoor-Sportgeschäft
- Sportgeschäft
Vom Unternehmen geschrieben
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
Our warranty promise
24-month cover on Light Heads and Self-Contained Lights
Your Gloworm G2.1 Light Heads, G2.1 Batteries, and CX Self-Contained Lights are covered for 24 months against manufacturing defects and workmanship issues. All accessories are covered for 12 months. G2.0 and G1.0 Light Heads also carry 24 months cover, while G1.0 and G2.0 batteries have 12 months from the date of purchase.
If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product.
Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Kontaktinformationen
12 Carr Road, 1042, Auckland, Neuseeland
- support@glowormlites.co.nz
- glowormlights.com
4,4
Hervorragend
684 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Great products, confusing webshop
I recently made my bike ready for commuting to work in winter and ordered the CX series quarter turn mount for the CX lights I already use on my road bike.
The ordering process was easy-peasy, the delivery was fast. All in all Gloworm did a great job.
However, only the quarter mount arrived which left me behind confused because its product page also shows a picture of the quarter mount assembled with the bar mount.
Long story short: The bar mount needs to be ordered as well. There is no "set" offer. Not a biggie at all if you know upfront.
The downside is that I ended up with surplus material (two bolts for connecting the two). If there was a way to order them together, either in single pieces or already connected, this surplus might go away.
Alternatively, only the attachment to the bar mount ie. quarter turn or others comes with the bolt as the bar mount on its own cannot be used to attach a light.
13. Juni 2022
Excellent customer service
9. Juni 2022
Great product and great services
Even on a Saturday they were super responsive with any questions I had about their product. Also when I forgot to put in a discount code i had they helped me out of my facepalm moment by crediting me back the difference.
Really enjoying the product, I’m going to run out of energy before the light does!
8. Juni 2022
Super easy to deal with with really…
Super easy to deal with with really helpful. Quickly sorted my older lights any my new X2 lights.
6. Juni 2022
Quick delivery and great light
Quick delivery and great light. Well built - glad I went with a Gloworm light!.
30. Mai 2022
XSV plus a second battery
By far the brightest cycling lights I’ve seen, purchased for long off road events.
They feel very sturdy and well built but not too heavy given the battery life.
I like that you can customise the brightness to further extend the battery life which still gives you much light to play with.
Customer service was great, a small delay due to stock in my area but quickly dispatched the day stock arrived.
Highly recommended
28. Mai 2022
A little hiccup with the battery not…
A little hiccup with the battery not working, after my first night ride.
Unchargeable not responsive.
But when I contacted Gloworm Lights they sent me a replacement very promptly and provided a return courier package for the old battery to be returned.
Awesome warranty service.
26. Mai 2022
Good lights, crap service
So I ordered an x2 and was delivered an xsv. Disappointing. I sent an email to Gloworm support. I received a response "I’ll get a replacement and return sticker out to you tomorrow." Three days later, nothing. I sent another email. I received a response "A replacement has been sent today." It did finally arrive and it's great but the service is a bit crap.
25. Mai 2022
Good prompt service
23. Mai 2022
Awesome to deal with
Awesome to deal with! We ordered x 2 lights, but only one arrived. The team then sent out another very quickly. Lights are great quality and easy to use
15. Mai 2022
website easy to find and choose…
website easy to find and choose additional handle bar mount for glow light .
turned up quickly
Mount broke first time fitting (rats!!)
Ordered and paid for another ,then emailed explaining my disappoint with product breaking, hoping for a replacement or credit
Was wrapped to get a reply stating credit issued and a new mount on it's way.
stoked with the service
Thanks Gloworm highly recommend product ,awesome lights
15. Mai 2022
Bought a Gloworm light a little over a…
Bought a Gloworm light a little over a year ago - Helmet light, remote handlebar button. Still lovin it!
14. Mai 2022
Delivery to NSW within 24hrs of ordering!
Delivery to NSW Australia within 24 hours! And the best lights in the world! I already owned 3 glowworm lights and chose to buy one more to turn night into day. The Bluetooth button is the most awesome feature - no fiddling around especially when you notice some thing or someone coming towards you. Simple, super bright, and incredibly well made. I'm going to start gifting them to my cycling friends. Glowworm lights are the gift to give someone who has everything.
3. Mai 2022
Excellent light
Great light. Clear light with no shadow spots and doesnt flicker on any terrain.
Ecellent. Highly recommend.
2. Mai 2022
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