Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Mehr ansehen
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Das sagen Bewerter
All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Mehr ansehen
Excellent service. I over ordered by mistake, extra part returned and I received a full refund for the part, at no cost to me. That's what I call service
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Mehr ansehen
Unternehmensdetails
- Holzofengeschäft
- auch in
- Fachhandel für Kaminöfen
- Geschäft für Gartenmöbel
- Heizkörpergeschäft
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Vom Unternehmen geschrieben
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Kontaktinformationen
20-28 Albert Road, CM7 3JQ, Briantree, Vereinigtes Königreich
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Hervorragend
315 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 61 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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We needed our replacement stove glass…
We needed our replacement stove glass in a hurry. We ticked the collect from store option but the glass was actually dispatched via a courier. After calling in, i was told tough, and we would need to wait for the item to arrive. The glass itself is great, but the customer service was very poor.
8. Januar 2026
Antwort von Glowing Embers
So sorry to hear that this happened and that you got the impression that we told you to put up with our mistake, this certainly shouldn't have been the response that you should have received. We have been over-run with replacement glass orders recently and occasionally our staff do get something wrong like sending out collection orders but apologies for this error and the inconvenience this caused. I am glad that when you did receive the glass that it was great and I hope that if you use us in the future you will receive our usual level of service.
Arrived as stated in a short time from…
Arrived as stated in a short time from order date, was well packaged, and was of good quality.
8. Januar 2026
Fast reliable service at a good price.
7. Januar 2026
Ordered new glass and it was slow to…
Ordered new glass and it was slow to arrive and the wrong size and whilst they said I could ask for a refund they made no effort to resolve the matter
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Glowing Embers
Sorry to hear this, we have been over-run with replacement glass orders, so have had a slower than usual dispatch time, which we are now back on top of but sorry if your order was slower than you had hoped.
I am concerned though that you received a wrong sized piece of glass and that we feel we have made no effort to resolve this, this is no way reflects how we seek to deal with issues. Please do contact us again on enquiries@glowing-embers.co.uk or call us and we will resolve this straight away for you.
Fast delivery- product fitted perfectly!
7. Januar 2026
Excellent company
Excellent company. Swift delivery of glass for my wood burning stove. One piece arrived broken and they replaced it without question within a couple of days. Very happy and definitely recommended.
6. Januar 2026
Bewertung ohne vorherige Einladung
Too long to deliver
Ordered 28 Dec which is obviously not the best time to order but it didn’t arrive until 12 Jan. No mention of long waiting times when I ordered.
12. Januar 2026
Antwort von Glowing Embers
So sorry to hear that you were affected by recent delays in dispatch that we have experienced due to the sheer volume of orders that came in over Christmas and the start of the year with the cold snap. We did send out emails to all existing customers and follow up emails to new orders to notify of the delay whilst we threw everything at getting on top of the backlog. Whilst we did get on top of the delay quickly, I appreciate that is no consellation if you were affected by it.
The company pointed out a mistake I had…
The company pointed out a mistake I had made in my order and advised me of the correct action to take. The advice was clear and pleasant. My only criticism was the delivery cost of $£13.50.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Glowing Embers
Thank you for pointing your honest review, I am really pleased to hear that we were helpful in getting you the correct product and understand that no-one like paying for delivery. We do try to keep our delivery costs to a minimum but these costs have gone up significantly over the last few years and depending upon how the product goes, multiple couriers, pallets (without knowing what your order was for it is hard to say) costs can actually be significant.
Quick turnaround of order and good communication to arrange collection from store, would be good to be able to order direct from store in person if that was an option?
Quick turnaround of order and good communication
1. Dezember 2025
The new glass for my woodburner stove…
The new glass for my woodburner stove arrived after a few days, and it fits perfecty.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Good website,informative information…
Good website,informative information and excellent prices
19. Dezember 2025
Bewertung ohne vorherige Einladung
Log fire glass
My experience with this company was very good - the communication was prompt and we knew what we needed to send. The glass was delivered quickly and fits perfectly- thank you!
8. Dezember 2025
Bewertung ohne vorherige Einladung
Absolutely brilliant product and…
Absolutely brilliant product and service. We are really pleased.
21. Dezember 2025
Bewertung ohne vorherige Einladung
First class service as always
First class service as always . Slight delay with order which was quickly fixed and order despatched. I have used Glowing Embers on several occasions and have never been disappointed with service or products.
2. Dezember 2025
Goods were packaged well and delivered in good time.
The log burner glass and rope I ordered were the correct parts and fitted just right.
26. November 2025
Replacement stove glass
Delivery was very quick and stove glass was very well wrapped. Only fitted glass today and it fitted stove exactly. Would definitely use Glowing Embers again and recommend the quality of their products.
26. November 2025
Lovely helpful lady on the phone
Lovely helpful lady on the phone. Glass arrived quickly, very safely packaged. Couldn’t have been better service!
4. Dezember 2025
Positive experience
Made exactly to requirements, well packaged, all round positive experience
4. Dezember 2025
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