Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Mehr ansehen
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Mehr ansehen
5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Mehr ansehen
Unternehmensdetails
- Holzofengeschäft
- auch in
- Fachhandel für Kaminöfen
- Geschäft für Gartenmöbel
- Heizkörpergeschäft
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Vom Unternehmen geschrieben
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Kontaktinformationen
20-28 Albert Road, CM7 3JQ, Briantree, Vereinigtes Königreich
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Hervorragend
311 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 68 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service from start to finish
Great service from start to finish
First Glass
Thankyou
11. Juni 2026
Bewertung ohne vorherige Einladung
Fantastic service from start to finish
Fantastic service from start to finish
The website explains everything you could possibly need to know. Size shape width etc.as a women who hasnt had much need to order a new piece of glass for my log burner I found it so easy and wasn't worried I'd have done it wrong and would have to send it back etc.spot on will definitely recommend
4. Juni 2026
Bewertung ohne vorherige Einladung
Excellent service
Easy online ordering for a yearly repeat of custom cut fire bricks, excellent quality materials and extremely quick turnaround received my bricks next day with Yodel well packaged with no damage, could not be happier, thanks everyone at Glowing Embers.
5. Juni 2026
Bewertung ohne vorherige Einladung
Ordered stove glass
Ordered stove glass. Received in perfect condition and a perfect fit. Speedy delivery and a good price.
4. Dezember 2025
Excellent service 1st class comms thank…
Excellent service 1st class comms thank you so much AAAAA
3. Juni 2026
Bewertung ohne vorherige Einladung
Friendly & helpful staff & the goods…
Friendly & helpful staff & the goods ordered arrived safely. Very happy with the service
11. Mai 2026
Antwort von Glowing Embers
Thank you for your patience whilst we corresponded with our carrier as to when your order was to be delivered. Please accept our sincere apologies for the delay and any inconvenience caused. I am pleased to see this was delivered shortly after this. Thank you again for allowing us the opportunity to resolve this, Edward.
1st class customer service.
Ordered 2 x wood burner glass. 1st class customer service. Had issue with delivery company and they sorted it straight away. Very highly recommended.
28. April 2026
Excellent service
Excellent service, simple to order and very prompt delivery. Fragile contents and very well wrapped.
15. Mai 2026
Bewertung ohne vorherige Einladung
Great products, poor service
Really good products but not great service, paid extra for next day delivery and took the following day off from work to do the works (ran a full new chimney for my pizza oven), various comms to them and in the end refunded the difference between normal and next day delivery yet wasted a day off work...
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Glowing Embers
Thank you for your feedback. I am very sorry to you for the inconvenience caused due to the delays in transit. I fully appreciate you kindly took time off work, and this should have arrived on time. We are so pleased you are happy with the products, and we are grateful to you for your patience with regards to the delivery.
Rubbish
Rubbish! Had to pay an extra £9.40 on top of a delivery charge already paid as the item was with Royal Mail having not had enough postage paid on it!
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Glowing Embers
We are so sorry for the inconvenience caused, our parcel carrier mistakenly delivered a cage of parcels meant for Yodel to Royal Mail. Accordingly, they didn't have any Royal Mail labels on, so Royal Mail have been delivering them and charging our customers. This is a very rare and unfortunate event. I am very sorry that your parcel got caught up in this, we have, of course refunded the extra postage paid in full to you.
Brilliant service
Brilliant service. After another company letting me down, i ordered from here. The service was quick and the glass was perfect. Will definitely be using this company in the future.
11. Mai 2026
Bewertung ohne vorherige Einladung
Easy to order off the website
Easy to order off the website, and a very quick delivery service. Item fitted perfectly.
12. Mai 2026
Products were excellent but...
Products were excellent. However postage pricecwas £13 for 2 items, that were in one small packet, so way over charged on postage. Not that impressed with this aspect
29. April 2026
Antwort von Glowing Embers
Thank you for your feedback and for returning to us! We are so pleased you are happy with the product but are saddened to hear of your disappointment with regards to the £12.99 delivery charge for the product. Regrettably, due to the ever-increasing fuel and energy charges, courier fees are increasing to reflect this. We do fully understand your stance and please rest assured we are always reviewing our couriers to continue to offer an efficient delivery service that is also competitive, wherever possible for our range.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.