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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Bought a lampshade direct from this company to go with the lamp base that I bought from this company on Not on the High Street (I have reviewed this) Tried to ring and contact them several times but... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Poor communication No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either. I subsequently emailed another 3-... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My shade is beautiful, very well made & worth a long wait. It took about 8 weeks for this to come due to problems with machinery. I did email a fare few times with no reply and was starting to worry b... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a go... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschäft für Dekoration und Inneneinrichtung

Vom Unternehmen geschrieben

We handcraft a beautiful bespoke range of botanical inspired interiors, gifts and jewellery in floral and tropical designs. Our interiors collection includes floor lamps, cushions, lampshades, deck chairs, along with various gifts for the home & garden such as sets of stacking mugs, glass coaster sets and personalised gifts, all of which are printed and handmade to order by Gillian and her team.


Kontaktinformationen


2,4

Mangelhaft

TrustScore 2.5 von 5

147 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

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Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

I have just bought beautiful lampshade…

I have just bought beautiful lampshade and standard lamp the staff are so friendly and helpful full marks to them all .

6. Mai 2022
Bewertung ohne vorherige Einladung
Gillian Arnold-Logo

Antwort von Gillian Arnold

It was a delight to meet you Anne, we are so pleased you love your new lampshade and lamp. We look forward to seeing the photos!

Bewertet mit 5 von 5 Sternen

I love my lampshade

I love my lampshade. Colours are true to the pictures online. We’ll made and good delivery

4. Mai 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Thank you for your review we are so pleased you love your lampshade

Bewertet mit 3 von 5 Sternen

Disappointed

Whilst very happy with the fast dispatch, delivery and quality of the velvet cushion, sadly it was nothing like the sample I had received before ordering. The return process was easy, but the postage was deducted from my refund - something that irritated, as the product did not match the sample, which was not an error of mine.

19. April 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Many thanks for your order with ourselves, we are sorry it was unlike the sample you received from us previously.

This is not our usual customer service or standard and we understand your irritation and frustration with ourselves.

We have investigated your refund and can confirm that a refund for your cushion was issued then once the error was noticed by our staff that the one minute later the postage was refunded.

We will certainly look into both of these issues to make sure that they do not happen again as they are not are usual standard of serving our customers.

May we once again apologise to you for any confusion caused.

Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

Willing to go out of their way to satisfy a customer.

I have had a variety of lovely things from Gillian Arnold shops in the past but recently bought 3 lampshades via the internet. The service was excellent. I emailed with a query which was answered promptly and in a friendly fashion. An initial misunderstanding between us about what I was ordering resulted in the prompt arrival of some lovely lampshades, but they weren’t what I was expecting. GA immediately sent free postage to return them and then went out of their way to provide me with exactly what I wanted, despite it not being a standard product and they threw in a cushion by way of apology for the delay.

14. April 2022
Bewertung ohne vorherige Einladung
Gillian Arnold-Logo

Antwort von Gillian Arnold

It was a joy to deal with your order JB!
We are so pleased that you love your bespoke Gillian Arnold lamp shades! We will pass your thanks to our design, production & customer service team too.

Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

I spotted Gillian Arnold while…

I spotted Gillian Arnold while searching for a present for my mam. I was amazed by just how much Gillian Arnold had to offer. All they’re products were of extremely high quality. The service was incredible and we even got 10% off for our next visit. Will definitely be going back. Thank you so much!!!

22. März 2022
Bewertung ohne vorherige Einladung
Gillian Arnold-Logo

Antwort von Gillian Arnold

Thank you for your wonderful review Robyn, we are so pleased you found the perfect gift for your mum's birthday! We do hope she loves the candle and slate art. We will pass your comments on to the sales team. We look forward to seeing you (and mum) again soon!

Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

Fabulous customer service

I’d received a couple of the Blue and White Cow Parsley Glass Coasters as a birthday present a couple of weeks ago and was so upset when 1 accidentally got broken. I called Gillian Arnold to see if they sold individual coasters, which they did so I purchased one. My delivery arrived today and much to my surprise it was the full set of 4. I called the shop as I assumed there had been a mistake with the order but was stunned to hear that they had sent me a set of 4 coasters with their compliments and to make sure they all matched up. I can truly say I was overwhelmed with the kindness of this gesture. It really was appreciated and totally unexpected. I will definitely be purchasing again as there are some beautiful items and I’ll be recommending this company to my family and friends. Amazing customer service, completely exceeded my expectations…thank you so much xx

16. März 2022
Bewertung ohne vorherige Einladung
Gillian Arnold-Logo

Antwort von Gillian Arnold

Fi, thank you for your review - when we heard how upset you were when your coaster got broken we wanted to cheer you up and are so pleased our gesture helped brighten your day!

Bewertet mit 5 von 5 Sternen

Beautiful item and great service!

Looking for a gift for a relative's 60th birthday, I plumped (no pun intended!) for a Gillian Arnold botanical design cushion, able to have my relative's name added. The cushion is really beautiful, soft, well-made and of a high quality. The personalisation makes it even more special. My relative loves it! I ordered by phone, and Caitlan was a delight to liaise with - she patiently helped with my order and queries, and I felt valued as a customer. Charlie helped with a follow-up question, and she was really helpful also. Will definitely re-use this company for future gifts. Many thanks once again!

16. März 2022
Bewertung ohne vorherige Einladung
Gillian Arnold-Logo

Antwort von Gillian Arnold

Thank you so much May for your review- we are so pleased that your relative loves her cushion - it truly was a delight to chat to you over the phone and discuss with you the various options available. We hope your relative had a fabulous party too! We will pass on your comments to our staff too.

Bewertet mit 5 von 5 Sternen

Beautiful, high quality deckchair

Quick delivery and a lovely deckchair, great quality, same as the cushions and lamps I purchased last year . Just need some sunshine now.

11. März 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Thanks for your review Geraldine, we are so pleased you love your deckchair (Cushions and lamp) - we'll add the sunshine to your next order! ;-)

Here's to many relaxing hours sat in it too!!

Gillian Arnold Customer Service

Bewertet mit 3 von 5 Sternen

The service was good

The service was good, communication good when prompted for updates of my product.

9. März 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Thanks for your review Susan, we'll certainly look into improving our communication with customers based on your review. We do hope you love our products too. And look forward to you shopping with us again in the future.

Gillian Arnold

Bewertet mit 5 von 5 Sternen

Lovey cushions

Bought two cushions of which I am delighted with. May possibly get some lampshades.
Very good service.

7. März 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Janet, thank you for your review, we are so pleased you are delighted with your cushions! We look forward to you popping in for your shades.

Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

Lovely item

Lovely item, very fast delivery

7. März 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Thank you Marie Murrell for your review we are so pleased you love your item and hope you shop with us again in the future.
Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

Wow! What a shop!

Uniqueness is Gillian Arnold’s ‘unique selling point’ - many of the items in the shop are made from pressed flowers and are actually unique. And beautiful!
This is the place to go for something really special for yourself or for a gift for someone special.
The staff are knowledgeable, very helpful and are are outstanding when wrapping items securely. I can’t recommend this place enough. If you’re in Darlington, check it out!

3. März 2022
Bewertung ohne vorherige Einladung
Gillian Arnold-Logo

Antwort von Gillian Arnold

Thank you Philip for such a wonderful review of our Darlington store. We are so pleased you love your purchases from us. We shall pass your regards on to our staff.
Gillian Arnold

Bewertet mit 5 von 5 Sternen

Very pleased with my purchase of 2…

Very pleased with my purchase of 2 ceiling lamp shades. Colours are so fibrant

28. Februar 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Thank you Chrissie for reviewing us. It's great to hear how much you love your new Gillian Arnold shades!
We look forward to you shopping with us again in the future.
Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

Amazing customer service

Amazing customer service, delivered a number of items to my home address well before the date promised, high quality items, shades and cushions look great

26. Februar 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Thank you Mr Wilkinson for taking the time to review our products and service. We are really pleased to hear how happy you are with the excellent all round experience.
We look forward to you shopping with us again in the future.
Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

Love Gillian Arnold designs!

Love Gillian Arnold designs. Service always excellent and products brighten my living space with their natural themes and vibrant colours. Only issues I have are with the website, which sometimes misbehaves. Not a big issue but could probably be easily fixed. For example, products added to the basket show only a description , whereas I prefer to see a picture, sometimes for comparison purposes but also makes it easier to see what you’re opting for.

23. Februar 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Julia, thank you for taking the time to review us. We are really pleased to hear that you continue to love our products. Thank you for your feedback about the website which we will look into.
We look forward to you shopping with us in the future.
Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

Beautiful products great quality and…

Beautiful products great quality and speedy delivery

15. Februar 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Helen, thank you for reviewing us. It is great to hear how much you love your coasters! We look forward to you shopping with us again in the future. Gillian Arnold Customer Service.

Bewertet mit 5 von 5 Sternen

Absolutely beautiful lamp

Absolutely beautiful lamp, which is even more glorious than the picture shows. Fabulous customer service and my lamp arrived much quicker than expected.

15. Februar 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Lyn, thank you for taking the time to review us. It is great to hear how much you love your Tropical Sunshine floor lamp!
We look forward to you shopping with us again in the future.
Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

Excellent service and lovely product…

Excellent service from ordering bespoke tall floor lamps all the way through to delivery. Kept informed on progress throughout. Absolutely delighted with the lamps exactly what i was looking for. Cannot recommend this company highly enough.

14. Februar 2022
Bewertung ohne vorherige Einladung
Gillian Arnold-Logo

Antwort von Gillian Arnold

Thank you Lorraine for taking the time to review us. We are so pleased to hear that this bespoke order was just what you hoped for.

We look forward to seeing the floor lamps in situ when you have completed your refurbishment.
Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

Gorgeous and unique lampbase and…

Gorgeous and unique lampbase and beautiful shade. Arrived so quickly. 5 stars and keep up the good work!

14. Februar 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Jenni, thank you for taking the time to review us. We are really pleased to hear how much you love your new glass pineapple lampstand. It’s really good to hear that you also experienced excellent service.

We look forward to you shopping with us again in the future.
Gillian Arnold Customer Service

Bewertet mit 5 von 5 Sternen

So pleased with the Tropical Sunshine…

So pleased with the Tropical Sunshine floor lamp.
Looks lovely and arrived quicker than expected.

12. Februar 2022
Gillian Arnold-Logo

Antwort von Gillian Arnold

Margaret, thank you for reviewing us. It is great to hear how much you love your Tropical Sunshine floor lamp! This continues to be one of Gillian’s most popular designs.

We look forward to you shopping with us again in the future.
Gillian Arnold Customer Service

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