Mark, who looks after the warehouse, provided excellent updates with REAL information about the status of the backorder, shipment etc Prior to that the sales team provided me with some well resear... Mehr ansehen
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Das sagen Bewerter
Had inserts made for two pelican cases. One successful and the other not. Basically, the guy who liaised between me and the technicians was a dud and unnecessary while the technicians are good if they... Mehr ansehen
Unternehmen hat geantwortet
I purchased the '5128 Utility briefcase' to carry my 32 note keyboard some years ago. Great reliable & sturdy little piece of kit at an excellent price. Recently got a duplicate keyboard, so got anoth... Mehr ansehen
I had a last minute purchase that needed a speedy delivery and GigGear met the time limit without any issues. The gear arrived on time with the crew’s support and update along the way I highly recomme... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
GigGear Australia is one of the leading custom made road and flight case manufacturers in Australia. We are a trusted supplier and manufacturer of road and flight cases to a very wide range of industries, not just the music industry. In the past we've done custom cases for events and trade shows, production, marketing, IT infrastructure, government and agencies, emergency services, police departments, engineering and motorsports and the list goes on. In addition to this we are also an authorised core dealer of Pelican cases stocking the entire range.
Kontaktinformationen
18/21 Barry Street, 3153, Bayswater, Australien
- 1300 289 997
- sales@giggear.com.au
- giggear.com.au
4,4
Hervorragend
55 Bewertungen
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Das haben sich andere Leute angesehen
Took ages to arrive.
31. Juli 2025
Master crafted cases
Master crafted cases! All components are flawless. Customer service was excellent and responded very quickly to any questions and queries regarding this purchase. I would highly recommend them and definitely use their services again.
24. Juni 2025
Not following through on getting…
Not following through on getting information. Longer than advertised time to get an order.
29. Mai 2025
Quick turnaround of order and seamless…
Quick turnaround of order and seamless delivery. Kept up to date with all stages of fulfillment.
18. Februar 2025
GigGear is awesome!
GigGear have great products at the right price. Always a pleasure to deal with GigGear!
17. Februar 2025
Had the right product I wanted.
Had the right product I wanted, small sized rack & small price. Quick delivery.
11. Februar 2025
Excellent product and service.
30. Januar 2025
Great customer service - highly recommend
Mark was so quick with a response and very helpful including tracking numbers ect - especially before Christmas! Very impressed and thankful!
13. Dezember 2024
Excellent attitude and execution
Mark, who looks after the warehouse, provided excellent updates with REAL information about the status of the backorder, shipment etc
Prior to that the sales team provided me with some well researched options for a case for a fairly unique guitar.
Mine was not a big $$$ sale but every person made a big effort to address my needs and folllow it through
THANKS!!
13. Dezember 2024
Exceeding expectations
Mark.. you’re a legend sir! Thank you for the quick response
10. Dezember 2024
Bewertung ohne vorherige Einladung
Very good and solid case
Very good and solid case , the delivery to my house in a week was even more satisfying but , my mistake , the case is to big for my bass head amplifier Garlien Krueger 810 ( 800 watts ) and didn’t come with racks for me to figure it out how to fix it properly ! I don’t know if this company have accessories on the side as I need to fix this ASAP?
28. Oktober 2024
Antwort von GigGear Australia
Hi Jean Marie, thanks for the review - you will need to purchase rack ears for your Gallien Krueger amp from a Galien Krueger stockist or off their website. https://www.gallien-krueger.com/products?category=02+Hardware - Hopefully we will earn our extra star with this info :)
Fast delivery.
14. Oktober 2024
When I couldn't track my order
When I couldn't track my order I emailed GigGear who responded within 24 hours informing me that all was on track and the item was due that day! It would be a good idea to check that the track link works.
Great product, thanks.
26. September 2024
Too Many Cooks
Had inserts made for two pelican cases. One successful and the other not. Basically, the guy who liaised between me and the technicians was a dud and unnecessary while the technicians are good if they get the proper info. Cost me over $400 because one insert is useless. Got to Aerolyte in Thomastown where you deal directly with the designer/ technician.
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von GigGear Australia
Hi Dan
It’s always disappointing to see a 1 star review, especially 18 months after we supplied your job, so in this case I think it really needs a response.
Firstly, yes we do have customer service staff liaise with clients on custom insert work, this is to allow the designers/production to team to do what they do best - design and produce. Looking at the communication from the member of our customer service team, this was diligent and informative, top notch in our opinion - you even praised them several times for follow-ups and quick responses. In relation to your request for you to visit the production factory floor being denied, this is an essential part of our company OH&S policy. We don't allow this for public safety as it is a working factory with machinery in use.
A design layout was provided and approved by yourself, and inserts produced upon approval.
We take pictures of all jobs once completed including yours, it is very hard to pick which one of these is "completely un-usable" considering the equipment's fitment in the photos.
It’s never a nice feeling to be personally attacked and called a "Dud", this really isn't called for.
Boxes that I purchased were exactly…
Boxes that I purchased were exactly what I wanted good quality and quick service
20. September 2024
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