GiftPay.com Bewertungen 

55
•
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I needed to send an egift card voucher to all our staff (over 700) and found Giftpay which had no fees or charges for the use of the platform. I worked with Vivian who helped me through each step of t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We've been using GiftPay for almost 4 years and we love it. The platform is so easy to use and our staff & community residents love the range of retailers they can choose from. As well as the huge bon... Mehr ansehen

Bewertet mit 5 von 5 Sternen

With our reward and recognition program, we were asking staff what voucher they wanted, arranged it and then mailed or emailed it. It was impersonal and no surprise. With GiftPay, we have our own br... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Giftpay is a great platform to use. It's easy and straight forward, clear and nothing complicated with No.1 Customer Service! Having been recently exposed to the fulfillment side of the gift card worl... Mehr ansehen

Unternehmensdetails


Kontaktinformationen

  • Sunny Isles Boulevard 323, 33160, Sunny Isles Beach, Australien

  • giftpay.com

4,5

Hervorragend

TrustScore 4.5 von 5

55 Bewertungen

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Antwortet meist innerhalb von 24 Std.

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4,5

Alle Bewertungen

(55)

9 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

We have recently joined up with GiftPay…

We have recently joined up with GiftPay to use in our customer relations department for consumer refunds. Lucas has been sensational getting us set up and his after sales service is excellent, he is extremely responsive with our questions which is what we need as we navigate how to use GiftPay - which is really easy. Thanks Lucas.

6. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Variety of options and simple platform

With so many options online I went with Giftpay due to their huge variety of options and simple delivery bulk giftcards. The artwork team are fantastic and just get your vision without being spoon fed. A all round easy platform. Special mention to Lucas who is always available and listens to his clients. Thanks Giftpay!

2. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great way to gift employees

The team at GiftPay have been amazing to work with. Specifically Sabrina Kuo who has carefully guided me and was so accommodating through the end to end process which enable me to roll our end of year ecards to over a thousand employees.
I couldn't have done it so effortlessly without her. This platform has truly made it easy. And are spoilt for choice with retailers to choose from.

1. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We are regular users of Giftpay and…

We are regular users of Giftpay and find the process and support (when required) to be simple and easy to access. Giftpay are also responsive to requests that make our interaction with the service better. We have used giftpay for many years now and would certainly recommend them.

27. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Appalling customer service

If I could give no stars I would of. This was my first time using giftpay I was trying to.make an enquiry as to how to redeem a voucher I'd been sent for gift pay. I was shouted at by some awful women who kept firing questions at me but wouldn't allow me to answer or explain my situation. If she is the person who you get through to for help then God help us all. I will never use this company in the future and will contact the provider of my e voucher to change it to a company with better customer services. Appalling.

20. Mai 2022
Bewertung ohne vorherige Einladung
GiftPay.com-Logo

Antwort von GiftPay.com

We're deeply sorry to hear that this was your experience with GiftPay. We have reached out to you to discuss this matter and offer a resolution but unfortunately we have not yet heard back from you. In the meantime please be assured we have addressed this matter with the staff member concerned, and we have updated our training to improve customer interactions in the future.

Bewertet mit 5 von 5 Sternen

Great product!

Great product! love the flexi card which lets you pick where you want to spend the money rather than being locked into one retailer. Awesome Services!

24. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely HORRIFIC

Absolutely HORRIFIC. I was given a $50 FLEXI gift card for a panel I completed. Every selection I made gave me an error when I tried to activate it. On top of that, your FAQ is blank and I cannot find a single REAL person who has actually had success with using them. You all seem to be running a great scam. Someone better answer my email and allow me to use my card. You guys are horrible.

Update: Giftpay resolved my issue in a timely and efficient manner. I updated my review to reflect that. Thank you again.

15. Februar 2022
Bewertung ohne vorherige Einladung
GiftPay.com-Logo

Antwort von GiftPay.com

Hi Taylor, We sincerely apologise for the error you experienced. GiftPay has only just recently launched in Canada and regretfully we experienced some early issues with our gift card supplier that resulted in the errors you were seeing. I note that our customer service team replied to your email enquiry within just 7 hours of receiving it, and also that you have now successfully activated your eGift Card. Please reach out to us via support@giftpay.com if you need any further assistance.

Bewertet mit 1 von 5 Sternen

I had received a $250 gift voucher for…

I had received a $250 gift voucher for completing a 2hour focus group. However, upon attempting to use the voucher it appears as though 3 retailers have been selected and the vouchers have already been used at said retailers.

The response from the support team was simply to imply that our account must have been compromised.

18. Januar 2022
Bewertung ohne vorherige Einladung
GiftPay.com-Logo

Antwort von GiftPay.com

Hi Andrew, we've searched our support enquiry system and cannot find any enquiry using the name you've used here. Can you please email support@giftpay.com with reference to this case and we will investigate further and ensure a resolution for you.

Bewertet mit 5 von 5 Sternen

Much better way to reward and recognise our people

With our reward and recognition program, we were asking staff what voucher they wanted, arranged it and then mailed or emailed it. It was impersonal and no surprise. With GiftPay, we have our own branded gift cards that are sent immediately with our logo and a personalised message. Our staff love them. It is easy and time efficient. Great product, wonderful team and great service. Highly recommended

14. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best way to send a gift

Best way to send a gift - corporate or personal!
GiftPay is simple to use and the back end support is outstanding. Quick and easy! I highly recommend GiftPay.

31. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best of its kind!

GiftPay is easy to use, fast solution to anyone who needs to send and manage e-giftcards of any sorts. The people who manage the platform and you are friendly, fast-responding and helpful. The whole experience is just top-rated service.

26. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Love you guys!

I have been using GiftPay for years for our employee rewards and recognition programs. I've found them to be great business, with a wide range of retailers available to redeem at. The team are always super helpful whenever I have questions and I always recommend them when people ask about the best place to get vouchers from - even our HO are now utilising them (10,000+ employees).

26. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible experience

Terrible experience. A few of my gift cards could not go through during checkout, showing errors, however payments were still deducted from the balance. Contacted Giftpay. After numerous emails back and forth with the same information being repeated as well very delayed responses over almost 2 months, they refused to offer a solution and told me to contact the retailer I tried to use the gift card in the first place. As it's not their problem. Stay away.

4. Juni 2021
Bewertung ohne vorherige Einladung
GiftPay.com-Logo

Antwort von GiftPay.com

As the customer noted above, the error occurred at the checkout, meaning this was an error on the part of the retailer and the retailer's checkout system. GiftPay allows recipients to select a retailer and then issues a digital gift card generated by that retailer. When an error occurs at checkout, it is an error with the retailer's eGift system or checkout system. We worked with this customer extensively to troubleshoot the problem but concluded that it was a retailer error that could only be resolved by the retailer. Retailers will only provide support to the gift card holder which means we generally can't intervene, however the customer refuses to contact the retailer for support.

Bewertet mit 5 von 5 Sternen

GiftPay is a perfect

GiftPay is a perfect, impressive redemption system for my company to use.

It is extremely easy to use, no complaints from our members and uploading a list of recipients to send literally takes a few clicks with the templates we have built. Highly recommend.

31. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Lock em up!

these crooks allowed me to purchase 36 WISH egift cards then stole them from me claiming they were out of stock after i already purchased them!
Keep away from these shifty thieves! They should be locked up!
SUCH A LAME BS REPLY!
I had them in my posessio n, the transaction went through! So to say they were out of stock is complete rubbish! LYING THIEVES! And dealing with Lucas Wan was a non gay experience!

30. Dezember 2020
Bewertung ohne vorherige Einladung
GiftPay.com-Logo

Antwort von GiftPay.com

Gift recipients do not make purchases from GiftPay. This reviewer received a Flexi eGift Card which allows them to select from a range of over 50 retail brand eGifts. Due to supplier issues beyond our control, a retail brand eGift Card may occasionally run out of stock. However this reviewer's full Flexi eGift value remained available to them and ready to redeem via any of our other 50+ retail brands. It would be completely wrong to characterise "out of stock" as being "stolen".

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