General Hardware Supplies Bewertungen 6

TrustScore 4 von 5

3,8

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Unternehmensdetails

  1. Baustoffhandel

Vom Unternehmen geschrieben

General Hardware Supplies was setup in 1999 and we are part of the United Hardware Homevalue buying group which allows us better buying which we pass onto our customers. We supply all aspects of customers from Merchants, Building contractors, trade & DIY enthusiasts, painters & much more. We are large importers of softwood timber from Sweden, Norway, Germany, Latvia. We also stock and import large quantities of pressure treated timber. All of our timber is certified and sourced from from sustainable forests.


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

6 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

General Hardware (GHS) is an excellent…

General Hardware (GHS) is an excellent and reliable local supplier with a fantastic range of building materials, tools, and DIY products. The store is well organised, making it easy to find everything needed for both small home projects and large construction work. Staff are friendly, helpful, and knowledgeable, always willing to offer advice and support. Prices are competitive, and the overall service is efficient and professional. It is a very convenient one-stop shop for tradespeople and homeowners alike. GHS consistently provides a smooth shopping experience, making it a trusted choice for quality products, great service, and dependable local supply every time.

12. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Worst customer service experience & very unprofessional

I recently had a disappointing experience with General Hardware Supplies Ltd Homevalue. I encountered two main issues:

• Incorrect Order: I received the wrong order, and it’s been unclear how to resolve this. It would be helpful if there was more information on how the incorrect items can be collected or how the issue will be addressed.

• Unprofessional Phone Call: Last evening at 6:26 pm, both my mother and I received a call from an employee regarding the order. The tone of the conversation from the employee was aggressive, and the overall conduct of the employee was unprofessional. The employee mentioned she was the business owner, which I found hard to believe due to the way the call was handled (she gave false misleading information) It was surprising, considering the level of professionalism I expect from a company.

My mother has a learning disability & i let the woman know this over the phone before handing the phone to my mother. The lady began to raise her voice even more so whilst on the phone to my mother. My mother’s mental health has deteriorated overnight due to the interaction with the employee.

I hope these concerns are addressed soon, as I am still waiting for a resolution to both the order issue and the unprofessional phone interaction

6. Februar 2025
Bewertung ohne vorherige Einladung
General Hardware Supplies-Logo

Antwort von General Hardware Supplies

This issue was resolved promptly, a refund processed, and the shower, which was indeed the wrong colour, was collected. We would like to apologise for any distress that may have been caused by the employee's phone manner.

Bewertet mit 1 von 5 Sternen

Went for a job interview and was…

Went for a job interview and was offered the job, then after giving notice in current job they have others to interview. Badly managed not worth applying for jobs here

17. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von General Hardware Supplies

Hi Anthony,

We appreciate you taking the time to share your thoughts about your experience with our company. However, we were surprised and concerned to read your 1-star review.

First and foremost, we want to clarify that at no point during the interview process were you offered a position, either verbally or in writing. We understand that job hunting can be a stressful and emotional experience, and we empathise with the challenges that come with it. However, it's important to highlight that our standard procedure involves a formal written offer extended to candidates who successfully complete the interview and assessment process.

We regret any misunderstanding that may have arisen, but we must emphasise that no official offer was made to you prior to your decision to resign from your previous position. We understand the gravity of such decisions and the impact they can have on an individual's career, and we genuinely wish you the best in your future endeavors.

Our commitment to transparency and professionalism is unwavering, and we take great care in ensuring that our hiring processes align with industry standards. We welcome open communication and would be happy to discuss any concerns you may have directly with us.

Please feel free to reach out to us to schedule a conversation. We value feedback from all candidates and use it to continually improve our recruitment practices.

Thank you for your understanding.

Best regards,

Laura

Bewertet mit 5 von 5 Sternen

Jarlett was so helpful arranged…

Jarlett was so helpful arranged everything for me. Great store nothing to much trouble Nicola in customer care also extremely helpful will definitely shop there again.

16. November 2023
Bewertung ohne vorherige Einladung
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Antwort von General Hardware Supplies

Hi Luzie,

Thank you so much for taking the time to leave such a positive review. We're delighted you had such a great experience. I will pass along the praise to Nicole and Jarlath.

Looking forward to welcoming you back into the store again in the future.

Laura

Bewertet mit 5 von 5 Sternen

Limerick Hardware stores

I have always had a very positive experience dealing with General Hardware, Newcastle West, Co. Limerick. Both in person and over the phone. The Staff are friendly and professional. They are always on hand to assist and provide good advise.I live in an older house, which has needed a lot of work, I have dealt with General Hardware regarding insulation and flooring my attic,fitting a stira, stove parts and care,painting,fitting doors and handles,lighting, garden seating and
outdoor products, bathroom renovations, and much more. They have always provided high quality products and materials,with a very good price point. Plenty space for parking. Overall, I would highly rate General Hardware Newcastle West.

30. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von General Hardware Supplies

Hi Joanne,

Thank you for taking the time to write a review. We're delighted you've had so many positive experiences with both our staff and our products. Looking forward to welcoming you back into the store in the future.

Best regards,

Laura
General Hardware Supplies

Bewertet mit 5 von 5 Sternen

DIY (non expert )

As a novice diy person I took on the challenge of building a patio in my back garden … from the start of this project , the staff from General Hardware were most helpful and kind. They worked with me and gave me suggests with materials .. Thank you so much , am very happy with all materials purchased from General Hardware and looking forward to spending time outdoors this summer. Sinéad

29. Mai 2023
Bewertung ohne vorherige Einladung
General Hardware Supplies-Logo

Antwort von General Hardware Supplies

Hi Sinead,

Thank you for taking the time to write such a lovely review. We're delighted to hear that you're happy with the materials purchased and service from our staff. We hope you have a wonderful time outdoors this summer.

Best regards,

Laura
General Hardware Supplies

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