Genesis Estate Planning Ltd Bewertungen 37

TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Dealt with Jacques, done a Trust Deed and LPA for me and my Wife. From start to finish, he helped us understand the process. We received a document first to check to see if the information taken by hi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

These guys were so helpful! Making a Will has long been on my list of “Things to do” so after a recent situation prompted me to prioritise this I called Genesis. They offered phone or in person appoin... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Genesis explained every option to us and we were able to make an informed decision regarding our estate. The customer Service was brilliant- no question went unanswered and the job was done quickly an... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Arranged for a home visit to complete power of attorney for health. The practitioners who came to our home were professional, friendly. They made it easy to understand the process helped break down t... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Rechtsdienstleistungen
  2. Anwalt für Erbrecht

Vom Unternehmen geschrieben

Here at Genesis Estate Planning Ltd, we provide a friendly & professional Will writing service. We understand how sensitive these matters can be and therefore, we aim to provide professional and practical advice whilst guiding you through the process to ensure your final wishes are carried out. We can also assist you with updating your existing Will, funeral cost financing and document storage facilities. We believe in offering a personal service which means getting to know our clients and fully understanding their needs and thereafter, proposing the most suitable solutions. We are full members of the Society of Will Writers, meaning we adhere to their strict code of ethics and professional standards, and we have £2 million Professional Indemnity Insurance in place.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

37 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Just brilliant

It was a great experience and a pleasure to use your experiences friendly staff,who covered all bases. Clear instructions and easy to understand the situation,Well done and thank you

23. Mai 2025
Bewertet mit 5 von 5 Sternen

Excellent service

Dealt with Jacques, done a Trust Deed and LPA for me and my Wife. From start to finish, he helped us understand the process. We received a document first to check to see if the information taken by him was correct, we had a few alterations done and than we got a new one and it was perfect, we received our draft to check as well and than final documents. Great process and I have referred the company specially Jacques to my friends and family.

9. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Genesis Estate Planning Ltd

Thanks for your review, we appreciate you taking the time to write a review for us.

Bewertet mit 5 von 5 Sternen

I had a great experience with Genesis…

I had a great experience with Genesis Estate Planning. Staff were friendly and knowledagle and they made the process easy. Very happy.

20. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Genesis Estate Planning Ltd

Thank you for review, we appreciate the business.

Bewertet mit 5 von 5 Sternen

Efficient and Professional

The team at Genesis Estate Planning was professional and efficient, ensuring that all of my needs were met. I felt supported throughout the entire process and would definitely recommend them to others!!

19. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Genesis Estate Planning Ltd

Thank you for your business and review

Bewertet mit 1 von 5 Sternen

Absolute joke

I'm furious and utterly appalled by Genesis Estate Planning. The typos, missed instructions, spellings unbelievable and totally unacceptable. I called using my work phone, gave them my personal number but my work phone (which I never mentioned) was recorded and used for contact, why? I've given you a different number, why are you using a number I used but never gave you? My middle name despite me writing in down on a form was constanstly spelt wrong. I said it over the phone and wrote it in one of the forms I filled out but in my draft, it's still spelt wrongly. My son's name? Which I wrote down? Spelt with a small a (it's a name and names start with capital letters). I left money to my church, I told them the address but on my so called Will? The vicar's address is used, the church and the vicarage are two different things and places. There was restriction on one of my gifts, was it included in my Will? NO. What happens when I die? I said what I wanted but there was very strict condition, was this mentioned in my Will? NO! Something I never said nor dreamt of was included instead. What's the point of me making a Will that doesn't respect one's wishes? And the gift I left to my friend and family? Genis decided to devide it half half betweeen the husband and wife but my instruction? It's to the them never half half. Honestly, I'm beyond pissed off. This ought to be a joke! And they have all these information about me, my saving, life insurence, etc etc. Are they even real or just out to collect people's data? Fortunately, I got them through Groupon so paid a few £s for it but it's not worth anything. Go for them if you want to get upset and waste your time. The lack of professionalsim and care is just unbelievable. I've had two prior Wills all with Groupon vouchers so it's not about the vouchers but rather that this company is just totally useless. It goes without saying that this so called Will business with Gensis ends here.

19. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Genesis Estate Planning Ltd

Thank you for taking the time to share your feedback, and I am truly sorry to hear about your experience with Genesis Estate Planning. We take all feedback seriously, especially when it highlights areas where we have fallen short of our usual standards.

First and foremost, I sincerely apologize for the errors and frustrations you encountered during the drafting of your Will. Accurate spelling, attention to detail, and respecting your instructions are fundamental to our service, and it is clear from your review that we did not meet your expectations in these areas. I am also sorry for any confusion regarding your contact information and the way your wishes were recorded.

We would never intentionally use incorrect details or disregard your instructions, and I completely understand how upsetting this must have been for you. Your trust is extremely important to us, and we are committed to handling your personal information with the utmost care and professionalism.

I would like to investigate your case further to understand what went wrong and ensure that we address these issues directly. If you are willing, please contact me directly at office@genesisestateplanning.info, and I will personally oversee your case to find a satisfactory resolution.

Thank you again for your feedback, and I hope we can restore your faith in our service.

Bewertet mit 5 von 5 Sternen

Everything was done efficiently

Everything was done efficiently, politely and very promptly. Kayleigh made the whole process really easy. Thank you.

18. Februar 2025
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Antwort von Genesis Estate Planning Ltd

Thank you for taking the time to write your review and thank you for your business

Bewertet mit 5 von 5 Sternen

Very happy with the professional and…

Very happy with the professional and expert advice and support throughout the process of writing my will .Thank you .

18. Februar 2025
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Antwort von Genesis Estate Planning Ltd

Thanks for writing your review and again thank you for your business.

Bewertet mit 5 von 5 Sternen

Mirror Wills

Have produced mirror wills for myself and husband. Very pleased with service. All work done quickly and accurately via telephone and online.

15. Februar 2024
Bewertet mit 5 von 5 Sternen

Will Writing Made Easy

I stumbled upon Genesis by chance, and thank my lucky stars that I did. They took me through the "will writing" process from beginning to end, turning what I thought would be a daunting and stressful task in to one that was effortless. Daniella and Kayleigh looked after my affairs and provided a wonderfully friendly and supportive service, explaining everything in detail in a way that even I could understand. I have no qualms in recommending Genesis to you all, they have earned my endorsement for the excellent service they provided.

15. Januar 2024

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