Gemcara Bewertungen 

Gemcara Order # U5914
I ordered a butterfly ring on the 19th of October and was promised it by the 24th of October. After making the order they changed it to the 28th of October, and that date has come and went and I still don't see that it was sent to USPS. USPA shows that a label was created but the item was never dropped off. My fiance is going on a short trip and I was hoping to have this on her hand before she left. It looks like it won't happen! I will never trust this company again! Additionally, they promised to refund the extra shipping that I paid for faster service.. and that hasn't happened yet either! This is a poor company and has poor morals! Never trust a liar!

Update:
When theu say "you've already been assisted regarding this matter", what they mean is they have sent you an email making promises for a refund... but then it never happens!

So I came across the site and it was easy to navigate. I got an email about some flagging because of my phone number. My phone number is on the order. Regardless I replied to the email and yet to receive any response. I paid for my order to be expedited. Concern grew and they don't have a phone number to contact. It drew red flags and concerns. I decided to come read the reviews and I am currently already having the same issues. I paid extra for my order to be here no later than October 29th.

Received a lot later than was originally told. Received the item and looked nothing like the pictures. Was supposed to get synthetic blue diamonds. Looked like topaz. Did a google image search of ring they sent me. Said Moissanitewhen supposed to be synthetic diamond and topaz where supposed to be blue diamond. Very disappointed.

We ordered a ring and it didn't come when they said it was going to arrive.
Emailed customer service.
They were very quick to respond.
Gave us a new date.
Didn't come by the second date either.
Again emailed customer service and got a very quick response.
They apologized for the timeline and gave us a new date.
I was surprised when we got the fist date because it seemed very quick to have a custom ring made and get it shipped from a different country.
I just think in reading reviews they need to change the timeline in when the jewelry will arrive.
We got our ring.
It is beautiful and my wife really likes it a lot.
Had to have it sized a little bigger to go with the wedding ring.
We got compliments from the jeweler who sized the ring.
Thank you!
If I had been told from the beginning it would take 6 to 8 weeks to arrive I would have given 5 stars.
It truly is a beautiful ring.

I think these companies that ship from overseas should have to make it obvious to consumers . I ordered rings week of Sept 30th 2026 expecting ring to ship within the states and arrive by 0ctober 7th here it is Oct 8th and shipping status hasn't updated at all and ring was not supposed to arrive after the 10th which looks like that will be the case.

I ordered a ring on September 2nd, I was told my ring would be delivered between September 16th and September 18th. Those days pass and I email them asking where my ring is. I’m told that the new shipping date is September 24th-26th. The 27th comes and still my ring hasn’t shipped, after emailing them again I’m told it was held up in Quality Control and will ship between September 28th-30th. Today is October 7th I received a ring, but it’s missing two of the three stones. I paid extra for “Fancy” blue diamonds and they are not in the ring or the box. Bottom line is that I’ve been struggling with this company for a little over a month now and I can not see myself ordering from them again in the future.

The delivery service, costumer service, and transparency has been very lacking. It is well past the latest delivery date for my order with the order only having the shipping label created. There has been absolutely zero communication from anyone about any updates even after I contacted them about this issue. It seems like this is a common issue for many people so I may have to try for a return through their site or continue with a refund through my bank.

Edit: after communicating with the support person, my order has been solved and I have no problems at all. While it did take longer than expected, once in contact there was clear communication and helpful steps taken to resolve my problem.

I ordered 3 rings, only one was shipped so far and was 10 days late and I understand that they were custom, but if them being custom is such an issue and makes it take so much longer, then don’t misinform everyone about the shipping dates. I would rather know that they will get here at a later time, than plan on them being here earlier. That ruins peoples planning (someone’s proposal was ruined because of it supposedly). The ring came out as expected, but the engraving on the inside is crooked. I would not recommend Gemcara at all (unless you order like 2 months in advance) except for their good prices. They may be legit (which who knows because someone said their ring was illegitimate) but they are horrible when it comes to shipping and communication.

After I had read reviews I was really hesitant to buy it with how it looked, but i had found a piece that I thought would be perfect for my gf so I bought it anyway hoping that it would look how it it and get here on time, it looked perfect (but I did kinda assume it would be a bit bigger but thats ok) and it got here on time, plus I got a free necklace with it so make it all better. I think I will buy from here now and hopefully I get the same experience as I did the last time.

Ordered a ring on the 28th was told ring would be in by 10th ring didn't come asked for refund didn't get was told item was shipped but on the tracking number for USPS they are still waiting to receive item got my bank involved the company is a complete scam honestly

They were so helpful! My first ring got lost in the mail n they mailed me out a New one asap! When I got it it was so beautiful I love it so much! I also got a free necklace! N the customer service team replied to all my email in a timely manner very nice people love love love this company!

I ordered a pendant for my girlfriend’s birthday and paid for expedited shipping. Pendant never arrived and a month later still has not arrived. For her birthday I had to show her a picture which made me look like an idiot. I emailed customer service and received no response. I called customer service and received no réponse. Now I have filed a claim through my credit card company to get a refund of the $1,200+ or the actual pendant itself. Given all of the foregoing, I have begun to wonder whether the company is legitimate. They certainly don’t act like it. I will keep my fingers crossed and hope this review will generate some kind of response.

My experience with Gemcara was great! Ring arrived timely and actually exceeded expectations. Thank you for helping me make someone day extra special!

I bought a platinum two-stone diamond ring on July 11, 2026 (diamond and fire opal). Originally, it was supposed to be delivered July 22-25. The delivery date ended up being delayed several times. I informed Gemcara that a shipping label was made, but the ring was never delivered to the post office. Gemcara told me they did deliver it to the post office, and USPS must have made a mistake. The next day I saw that the ring was finally delivered to the post office. I do not appreciate being lied to. I intended to give the ring as a gift to a woman that I would be traveling to on August 9, 2026. The ring did not arrive until August 12, 2026. I was not able to give my gift.

When I returned from my trip, I took the ring this morning to a jeweler to have it resized. I was surprised when I was told the diamonds were in fact cubic zirconia, and the gemologist had serious doubts on the fire opal, telling me the structure of the stone looked like compressed glass or plastic.

The company is deceitful and fraudulent. I would take your money elsewhere.

** Edit after Response **

"Our company is neither deceitful nor fraudulent." You can say that, but your actions have proven otherwise. Your customer service told me you delivered the ring to the post office, when in fact you didn't deliver it. That is the definition of deceptive. I also didn't appreciate the fact you attempted to flag my review as "defamatory." It's not defamation when IT HAPPENED. Furthermore, the lab-grown diamonds that I ordered, were in fact cubic zirconia. That is the definition of fraud. I look forward to hearing the results of your investigation. That being said, I want my money refunded, and I will return your costume jewelry that you sent to me. I would encourage anyone that has bought pieces from you, particularly those that have left five-star reviews, to have their items evaluated by an independent jeweler. If it happened to me, then it has happened to others.

So it began with a simple ring building experience. Got it set up for a reasonable price, then paid extra for expedited shipping. Expedited shipping date came, went. They offered an in store credit to rectify. I didn’t accept because I won’t be shopping there again. The day comes for it to arrive, and boom. They got the address wrong despite me correctly entering it. The whole experience is crap and I’m now trying to get my money back. Don’t buy from here.

Beautiful ring that was as good as advertised. The extra gift was good as well! 10 out of 10.

I love my ring!
Excellent quality and fast delivery.

Product showed up on time and she loved it! Thank you for the free necklace as well that was a nice surprise!

The ring showed up nothing like the picture. The engraving on it was crooked and not aligned with the band, some of the words were literally off the band. The colors were supposed to be orange & green and it showed up 10x tinier than in the picture & the color orange was a faded yellow. NOTHING LIKE THE PICTURE. AND TOOK A MONTH TO SHIP. STAY AWAY!!!!!!! Awful awful awful. Your better off going to Walmart & shop their jewelry section

I do not recommend. I spent $600 on a ring and paid extra for it to be shipped earlier. They have been no help. I called usps and they said they haven’t even received the ring yet. But the lady I talked to in the chat of gemcara said it was shipped. They don’t even have a number to call. I was supposed to ask my girl to marry me next week and now I can’t. Now I have to save up again for another ring.