Gekko Trails Explorer Bewertungen 13

Our trip was as smooth as it gets. We booked very last minute from Santa Ana El Salvador to Antigua Guatemala, literally 9pm and travelling at 3am the same night on a holiday... And still everything went smoothly even though it was the only service available. The pick up arrived right on time, the journey went fast, good driver and the border crossing was fast too. I saw a lot bad reviews but our trip was great, the van was also decent and clean. The price was also lowest we found across all services.

One star is generous. We wanted to change the date of the booking and they do not reply anywhere… horrible company with terrible service

Ghosted by support when requesting refund

Booked a Shuttle to Honduras but then needed to cancel , which was done one day later well within the timeframe for having my money refunded to me.

Gekko then kept my money and said they had refunded it which they did not , even after confirming with my bank they had no record of a refund being given to me.

Be prepared to do some hard chasing to get your money back , even then you don’t.

Im now out of pocket and not even getting a response from their customer service.

DON’T USE.

During my two-month journey through Central America, I utilized Gecko Shuttle multiple times and found them to be reliable. The pricing was very reasonable, offering great value for the service provided. Each driver I encountered was polite contributing to a pleasant overall experience. The shuttles typically arrived within the promised time frame. I would definitely choose Gecko Shuttle again for future visits to Central America.

Nous avons passé la frontière Nicaragua -> Salvador par la voie maritime et la frontière Salvador -> Guatemala par la voie terrestre.
À chaque fois, les personnes qui nous ont pris en charge aux douanes et/ou qui ont réalisé les trajets ont été bienveillantes et sympathiques.
Les horaires de départ et de durée de trajet ont été respectées à la minute près.
Ces transferts nous ont permis des passages douaniers sans problème, sachant que nous voyageons avec deux enfants de 5 et 8 ans.
Nous avons décidé de modifier la date de la lancha et en respectant le délai de 24h, cela n'a posé aucun problème.

When planning my trip through Central America, this company constantly appeared in my Google searches. They have a polished website and impressive marketing, which initially drew me in.

However, I urge you to read other reviews before booking with them!

It was a big mistake! From the start, we had problems on our ride from Antigua to El Salvador. We spent two hours driving in circles around the paved town of Antigua.

The drivers could not speak much English, and even in Spanish, we couldn't understand what was happening. There was a big lack of communication. The border crossing was confusing too, and we ended up arriving two hours late.

When I complained to the company, instead of helping, they banned me and other people who also complained, got the same treatment. They only gave back 80% of the money for my future trips that I booked with them.

I didn't pay attention to other reviews before booking, but I should have. We all seem to have bad experiences with this company. For the trips that were canceled, I was able to book through my hotels and also with big bus companies that are safer and more reliable.

I highly recommend avoiding this platform at all costs. This company is not safe or dependable. Be very careful if you decide to use them.

I booked before I read the reviews so I was really concerned the bus wouldn't show. The bus leaves from a cafe so you can sit and have a drink and eat if you want so there's no waiting in the street or anything. There's a lady there that works for the bus company who takes your name, she speaks English too. The driver was great, he communicated well and left in time. The bus was crammed with crap seats and not much leg room, warm but not unbearable. Arrived only 1 hour late (I got a different bus in the way there and it took 11 hours instead of the 5 I was told) so was pleased it was faster on the return. I went from Rio Dulce to Antigua. The toilet stop half way was after 4 hours but the driver warned us if this beforehand

Incompetent drivers! Who don't check names or tickets properly. Group of us were kicked off a boiling hot packed shuttle (as the drivers dont seem to have the skills to operate the AC) an hour into a ride after having our name and ticket confirmed upon pick up. This led to us being stranded and out of pocket. Company has zero customer service skills. To avoid this issue i suggest they give people the licence plate and name of driver in advance to avoid these issues in future and already adding to their terrible review ratings online.

Took our money and told us to wait at the main Managua Airport Exit, which we did (for hours). Then they tried to keep the money saying they waited at the small plane terminal. Pick a chicken bus or a taxi. Anything but these foolish time-waster vacation-ruiners.
Gekko has since claimed they don't operate "informally and provide exact pick-up location" bs bs bs! If you're considering hiring them just do yourself a favor and don't. They're lazy evil.

AVOID AT ALL COST
I don’t even want to give a 1 star
We had been traveling all night I got to Nicaragua airport at 1030am the bus should if picked up at 1 with a fudge factor if 130!! He never came and despite me messaging the company Earlier in the day to ask where they picked up from directly outside etc
I contacted them at 130 to say the bus was not here they sent me a WhatsApp number I contact the driver he kept putting the phone down on me! I had to ask a local taxi driver to cal him he still
Put it down. None of the taxi drivers at the airport had heard if this company either ! The company blamed me for the driver not turning up saying I hadn’t filled in the pick up point but I had done this twice once at the initial booking and again when they sent me an email to say I hadn’t filled it in! Very convenient
They went onto day the driver was there but nobody got on the bus to saying he didn’t turn up cause I didn’t fill the form in correctly she asked if I still wanted a life but would have to wait a further hour I declined and asked for a full refund
I sent her my receipt but she is adamant I didn’t complete it correctly I disagree
As we had been on the road and 3 planes later we decided to hire a car
And drive ourselves to Leon !
I just understand how companies get away with this service it’s awful

SCAM do not book: I waited over an hour for them to pick me up. They didn’t reply to whatsapp, emails, or calls.

They emailed me the next day saying I was not present when the shuttle picked me up. They NEVER came. They never replied to my email sensing a refund and calling them out. I had to pay an expensive uber because i couldn’t wait for the next round of shuttles from other companies hours later. I am filing a complaint with my bank and also making sure they are reported to whoever I can report them to for travel in Guatemala. Lowlifes.

DO NOT USE THESE SCAMMERS! Arranged to pick us up at 2pm, an hour later after standing in the hottest part of the day we tried to call to find out where they were? They kept declining calls and then sent message saying they didn't know when we would be picked up, they wouldn't give us a refund and told us to keep waiting. We waited another hour and still nothing so we had to get a taxi incase we missed the border opening hours. Worst shuttle experience ever still no refund. Total RIP OFF