Ordered the carbon R7 in forged carbon with the purple visor and accents. Spent $300, waited about 3 weeks and i finally got it yesterday. The helmet that showed up wasn’t even close to the one that I... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought one of the r7 helmets and it did an amazing job when I wrecked. Ive wrecked wearing other helmets and my head definitely felt it. Wrecking with the r7 helmet I felt perfectly fine when it came... Mehr ansehen
Their advertising is VERY unclear. Their main page website show the helmet I got withOUT any embleming on it whatsoever. I got the helmet just to find their ugly emblem on front & back of helmet. Ad... Mehr ansehen
I contacted the company which has no live CS agents for phone calls and via email, followed the instructions that were provided multiple times and sent multiple photos. The company will not replace... Mehr ansehen
3,2
Akzeptabel
48 Bewertungen
Hat 35 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
OFFSHORE JUNK
NO EVIDENCE OF PASSING US DEPARTMENT OF TRANSPORTATION CERTIFICATION JUNK! (satisfied with THAT wording?)
ELECTRONICS ARE OBSOLETE - READ THE DESCRIPTION VERY CAREFULLY - THEIR STUFF IS 10 YEARS OLD
....AND....
SHIPS FROM NEW YORK, BUT HAS TO BE RETURNED TO CHINA !!!!
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Gear Rider
We’re sorry to hear that you’re disappointed with your experience, and we appreciate you taking the time to share your feedback.
While we understand your concerns, we want to clarify that all of our products are designed to meet current safety and functionality standards. We do our best to provide accurate and detailed descriptions on each product page, and we’re always working to improve both our technology and transparency.
Regarding shipping and returns, while many of our items are stocked in U.S. warehouses (including New York), some returns may be directed to our main warehouse overseas. That said, we never want customers to feel stuck—we’re happy to offer a refund or replacement if the product doesn’t meet expectations.
Please feel free to contact us at support@gear-rider.com so we can assist you directly and resolve this to your satisfaction.
Sincerely,
The Gear Rider Team
You don't receive everything that's…
You don't receive everything that's supposed to come with it I ordered a helmet with times 2 Bluetooth earpieces they sent one and said it was a misunderstanding
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Gear Rider
Thanks for your feedback, and we're sorry for any confusion regarding your order.
To clarify, the helmet you ordered includes one Bluetooth intercom headset with the capability to connect with 2-3 riders—not two separate headsets. This is stated in the product description, but we understand how it could have been misinterpreted, and we’re always working to make our listings clearer.
If you still feel something is missing or would like to explore additional accessories, please reach out to us at support@gear-rider.com. We’re happy to help and ensure you’re fully satisfied with your purchase.
Sincerely,
The Gear Rider Team
The Helmet I received was flawless
The Helmet I received was flawless
Bluetooth worked as it should. Fit and Finish latches all worked as they should
19. August 2024
Bewertung ohne vorherige Einladung
I have ordered many items from this…
I have ordered many items from this company they are amazing I had a headset that wasn’t working properly and they replaced it I definitely tell my friends every time to check them out.
25. August 2024
Bewertung ohne vorherige Einladung
I purchased the R3 Modular Helmet with…
I purchased the R3 Modular Helmet with Bluetooth. I was surprised to find it was being shipped from China. The tracking info was accurate and shipping was transferred to USPS once in the US. I received the helmet in about 2.5 weeks. The helmet is fantastic. STYLE, FIT, and quality are compatible to helmets twice or three times the price. Due to direct from China I think. I highly recomend this Helmet. Oh, the helmet has no mic.
23. August 2024
Bewertung ohne vorherige Einladung
This company is Unsafe.
They claim to sell equipment fit for motorcyclists, but do not actually sell motorcycle equipment.
This company is a fraud.
If you wear this helmet, you will likely suffer a much worse head injury vs simply purchasing a helmet from a trusted, reliable manufacturer of equipment for motorcycling on public roads.
This equipment is not safe for use for human beings who wish to protect their heads from injury while on any type of motorized vehicle.
On top of that, I told them this was hot garbage and didn't even charge when I plugged it in. and then they had the nerve to waste my time instead of simply initiating a refund.
I'll happily mail their hot garbage back to them, at my own expense -- otherwise it will go in the dump, as this is not safe to gift to anyone.
The helmet ..supposedly.. had speakers built in. But those are junk too.
Overall, 0/10. You are putting your life at risk by doing business with this company.
I gave them an opportunity to stop wasting my time, and they did not take me up on this offer.
26. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Gear Rider
Thank you for bringing this to our attention. We're genuinely sorry to hear about your experience and take these concerns very seriously. Our top priority is the safety and satisfaction of our customers, and we deeply regret that our product did not meet your expectations.
Regarding the safety of our equipment, we assure you that all our products go through rigorous testing and meet the required safety standards. However, if you believe the helmet you received is faulty or unsafe, we want to address this immediately. We encourage you to contact our customer service team so that we can investigate the matter thoroughly and ensure no other customers are affected.
We apologize for any inconvenience caused during your refund process. Your time is valuable, and we strive to resolve issues quickly and effectively. We would like to offer you a full refund and cover the return shipping costs. Please reach out to us directly so we can arrange this for you.
Customer feedback is vital in helping us improve, and we would like to make this right. We hope you give us another chance to provide you with the level of service and quality that our customers expect.
Thank you for your understanding.
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