Expensive Mistake with Ongoing Problems
We used their services last year to remove bamboo from my garden. They charge for the quote, but even after paying, the initial visit was not thorough. They quoted several thousand pounds, then once work began, increased the price by several thousand more for issues that should have been identified before I agreed to proceed. Work was delayed due to poor preparation, and by May this year the bamboo had already grown back despite the five-year guarantee.
Trying to arrange the guarantee inspection was extremely frustrating. There were missed appointments, weeks without any response to emails, and repeated calls that went unanswered. If you are an existing customer, their phone line redirects you to email them, but in my experience, those emails are ignored. When someone eventually attended, he left a few small shoots on the neighbour’s grass and said he would need to come back again. He spoke to the office, and they began discussing whether these three tiny shoots were inside or outside the coverage area. I am certain they are covered, but even if they were just outside, it would be by only a few inches. In my view, it is unacceptable to even consider charging extra for something so minor, especially given that the delays had already allowed the problem to spread.
In my experience, the guarantee holds little value, communication is poor, and delays only make the issue harder to resolve. I regret choosing this company and cannot recommend them.