Customer service non existent
Hi purchased Miracle eye cream as a special offer with 20% off through Jo Elvin recommendation. I have purchased this product before and love it. Jo was holding the 30ml tube so I was expecting this size as I had previously purchased direct from gatineau before for around £38. But really disappointed when the tiny 11ml tube arrived. Now tried every way to contact Gatineau 3 emails one message on answerphone and Instagram. No response no acknowledgement nothing. I want to return this 11ml size along with expressing how upset I am as feel I have been conned. Paid just under £30 plus p& p for 11ml when for under £40 can get 30ml!! Feel really misled as no way was influencer holding the tiny tube. You have to contact Gatineau to make a return but being ignored obviously they do not want items returned once they have your money. Will try through my bank if no response by Friday. Bad on you Gatineau








