Gate1.ie Bewertungen 378

Lots of add on fees but they were decently described so I was able to pick the ones i thought were useful easily.

Thank you, all was good

Easy to use.
Worked first time

I started this booking over 4 hours earlier, found the flight I wanted but had to go out, on my return I refreshed the booking, no problems, same price and I paid, this was the easiest booking I have ever made.
even the bank OTP was straight forward and quick.

Easy to navigate and quick to find a flight that fit my needs.

My son booked Ryanair return flights on SKYSCANNER from Amsterdam to Dublin last week. The reservation number he received was not issued by Ryanair, also they changed his email address. He had to pay extra for each flight. DO NOT USE GATE1.

Please be advised that it is not recommended to use this Travel Service through Sky Scanner. Our Family of 5 recently used this operator to book our flights to USA having searched through SkyScanner. They were hideous to deal with, first we had to make a change to a year of birth for our Son by 2 yrs due to a typo which they took ages to amend and they also charged us for and then when it came to having to change our return flight due to a positive covid test we gave up as they wanted to charge us for every aspect of this service. We were so blessed that the Airline we used was Virgin Atlantic and they were fantastic ], they accepted that we could not deal with Gate1 due to their horrendous service model and they made the changes for us directly. DO not Use Gate 1 unless you are prepared for poor service and exorbitant charges for any additional requirements. Be Warned

Never ever again!

There is no responce, no contact number.

Requested online to change my flight and they promised to contact me to discuss costs but no contact of course. Called the airline to address the issue, unfortunately they can't do anything because apparently travel agency owns the tickets until check in which is of course too late as I am trying to fly before the schedule date. It's very sad that days are passing by, tickets fare are getting more and more expensive (5 times more expensive now) but still being ignored by them. There is no phone number that we can call apart of an urgent line that if we call they will charge us if it is classified as non emergency. Online contact forms are auto response. I emailed airline and I said that I am willing myself to fly earlier and they were happy to change the outbound flight no extra costs but they would need travel agency to authorize them to make the change. Emailed Gate1 but no response of course. I understand that we are going through a pandemic but this is nearly 2 years and they shouldn't be treating us like that, at least have a proper customer service contact and someone we can talk to.

I booked flights to Cancun and only realised afterwards that I couldn't do the stop overs in America on the way there because of covid ban.
I had no insurance or cancellation policy but they were very helpful and responded to me quickly and during the weekend.
They gave me a refund and just charged a small fee. I was delighted as I thought that I would only be able to change the flights.
Thanks Gate 1 🙂🙂👍👍

Paid for a set of three flights from different airlines on Wednesday and received booking confirmation etc. By Friday, it said that the booking was automatically cancelled (for no reason). Horrible company and I'm not hoping to get back a full refund.

Run far away from them.

Never even sent me my tickets, I had to buy 2 more fights as the customer service doesn't exist. I tried to call their ''emergency'' line, and there was no answer!

Hi Guys,

I am in the same boat as everyone else. I have a claim in with the European Small Claims Court at the moment and they attempted to notify Gate1 of the claim through the address I provided them with in the Netherlands. Unfortunately, the letter was sent back to the small claims court as undelivered as the postal service in the Netherlands had said that they are no longer at the address I had provided.

I am seeking help and looking for anyones assistance where possible in getting my hands on the address for Gate1's head office in the Netherlands?

It really is such a shambolic company.

Thanks in advance,

Justin

Please do not book anything with Gate1. My flights were cancelled by the airline due to Covid and Gate1 told me that a cancellation would be applied. I don’t understand why I have to pay a cancellation fee if flights were cancelled by the airline. Anyway, next message full amount would be taken as a cancellation fee: nearly 4K euro. Now, spoke to the airline and they emailed me a letter saying that there is no cancellation fee at all and they advised Gate1 to fully refund me. Unfortunately 7 months later no action from Gate1. On their website there is message that no phone available, only email. Already sent several emails but no reply. This is a joke and very disrespectful and I can’t believe how they can get away. Irish consumer can’t do anything because Gate1’s office is based in the Netherlands. EU Small Claims can’t accept my complaint because amount to be claimed is over it’s limit. I am completely disappointed.

Avoid like the plague. This is a completely bogus company that robs people. Once you book you are stuck. I made a booking and not only did they give me the wrong dates not requested but there is no contact information whatsoever for the company available. Appears legit but its not, buyer beware

After trying to get through to gate1 for 5 months the airline cancelled my flight.
Gate1 won't refund me and instead gave me a voucher for 120 euro less ,it's been 7 months and I still can't get through to them.
I don't want a voucher as I wouldn't trust flying with these.

I also need a advice...as many ppl here very disappointed with service and all procedures with vouchers... 3 times cancelled flight,every time offered voucher...need money as I don't want to fly anymore with gate1,don't want voucher!! Don't want to book again and again and waiting when gate1 will cancell my flight.i want my money!!!!to book with airlines. What to do??

Hi All

My parents were booked to fly to Australia booked through gate1 in December. Reviewed confirmation that its cancelled and voucher available. My parents won't be going now due to all this covid risks and wants money back.

What is my best way to get back as voucher not any addition
Thanks
Sean

My flights to Florida were cancelled last May, not before Gate1 tried to reroute through 2 different airports. I had to wait 5 months after sending them multiple emails demanding my money back for the offer of a voucher. I refused to accept the voucher at which point they offered me a cash refund less €55 admin fee. I will never book through these gangsters again.