Future Renovations UK Bewertungen 

This is a response to the comments posted by Future Renovations by a person who has no name.
I have not signed any documents claiming that all works have been completed to a satisfactory standard the document that I signed was for only work done by the door fitter on the 31st of August . I have photographed the document and photographs of the door fitter taking photographs of the document that I signed.
There is only one person who knows if all works have been completed as per contract and that is me because I am the only person who has examined all the work.
Future Renovations made up installation dates throughout the whole of the installation and threatend me throughout that I was in breach of this clause or that clause.
I have proof of every statement made in my review on 1st of September 2021 updated on 7th September 2021.
Had to check with the Oxford Dictionary the meaning of the word Liaising.
To work closely with somebody and exchange information.
How do you achieve that with a company that blocks your telephone.( This appears to be a common practice if you read some of the reviews.)
Does being threatened having to listen to vile swear words count as Liaising.
Is demanding monies for work not carried out Liaising.
Is failing to respond to telephone/email from Friday 16th July to Thursday 22nd July Liaising.
Does a professional company issue service engineers with nails so that they can attach window sills.
Do I need to say anymore so in conclusion to say that I am satisfied is nothing but a BLATANT LIE
Not frightened to put my name
Mick McBurnie.

Excellent people to deal with from start to finish so glad I came across this firm and will certainly recommend them

Wonderful service, all staff were very knowledgeable - talked me through all of my options. Happy with the result. Thank you Future!

I had a quotation for windows and doors in May 21 my order did not reflect what I wanted so after 4 months Agent A sent out Agent B to go through my order. My order was terminated and a new order was put through which reflected what I wanted triple glazing, bow window and doors. Agent A authorised my order after Agent B recalculated it and Agent A gave an authorisation code. Three weeks later I have no update on my order. After constant telephone calls I am informed by Agent A I can have my order but I can’t have triple glazing as they are too heavy due the structure of my walls. Then I am told I can have triple glazing if I pay another 1800. I question the increase as my contract clearly stipulates triple glazing bow window french doors and windows. I am informed Agent A will call me in the morning it does not happen.
Three days later a very insolent man tells me I am getting a good deal and to choose between the bow window or triple glazing. My contract stipulated both so why is this very rude person informing me what I should have or should not have. I am informed they have a glass shortage that is not my problem. I am paying for what I want NOT what he wants.
He continues to tell me I should not expect to receive goods if they are not making any money. I inform him it’s not my fault the windows were sold to me at that price. He continues to argue with me and tells me the windows are subject to a survey. I already have had a survey. I am then informed I can have the order if I pay another 1350 again I question why? I reiterate the contract clearly states the price it’s legally binding. He continues to talk over me. Then Agent B joins the conversation and states it’s just another 1300. This is annoying I inform Agent B not to insult my intelligence and that he calculated the price. I ask the insolent man why was I given the quotation are his employees incompetent?

Basically this company made an error and now we’re retracting from the contract.

I ended up disconnecting the call.
Customer etiquettes are paramount for a company this insolent man does not know how to talk to a customer let alone a women. He was talking at me constantly justifying I was wrong to expect what was written in the contract.

A company that values its customer is not rude, this company has a patronising approach. Normal companies try to resolve the situation. Not this company. Please do not waste your time time or money.

MONDAY 6 of SEPTEMBER 2021

This company has stated they are unable to find me on their data base and want me to telephone them in response to my feedback.

FACTS
They have a copy of my contract
It has a reference number on it
It has Agent B’s signature on it
It has an authorisation code
It has the price on it
It states what I want
Yet the company can’t find me in their data base. Interesting.

An update to my situation.
I received a telephone call from Agent A on the 3rd of September 2021 because I had written a negative review on trust pilot. They were not concerned about resolving the matter it was all about the negative review. At first Agent A gave the impression he was unaware of the situation and how I had been spoken to. I reminded Agent A the insolent man had telephoned him on Friday whilst I was also on the phone.
Agent A wanted to know how to resolve the problem. I reiterated to Agent A how rude his colleague had been to me. The insolent man had categorically stated what he was going to give me instead of it being what I wanted and was paying for despite having a contract. He apologised for his colleagues behaviour and was insistent on coming to my home. I informed Agent A there was nothing left to discuss they had wasted enough of my time.

Interestingly they can’t find me on their database!

Please do not be disillusioned by this company. The contract you sign is not worth the paper it’s written on.

10 SEPTEMBER 2021

This company asked me to provide further information as they were unable to locate me on their database. As several people have the same surname as mine. As requested by trust pilot I have provided the following information

My order reference number
My full name
My telephone number

The retrospective is unique to me.
Future renovations needs to apologise for its behaviour and take responsibility.

Future renovations can’t locate me in their database however they have informed trust pilot I have gone against trust pilot guidelines as I have named people.

You have stated you can’t find me on your database yet you are reporting me for naming people I have spoken to.
Interesting.

Your concern should be over how you spoke to me. That you have retracted from the signed contract.
You are concerned about me not following trust pilots guidelines. What about the contract that was signed between you and I.

26/09/21 UPDATE

NO ONE HAS CONTACTED ME
You have failed to honour my contract

Devious and underhand
Oh how I wish I'd read some more reviews on here before committing to purchasing new windows with these merchants. Oh how I wish we could give less than 1 star reviews. Strap in - I have a story to tell . . .

Our tale begins in May. . . Initially all was well with our interaction with FRUK, A (the sales rep who cannot be named (apparently), more on him later) gave a good pitch, we were happy with the price and we signed up with a 5% deposit (£495), with A informing us that if we wanted to cancel we would have our money back within 24 hours. Great stuff.

The next day we received another quote (was already booked in before signing with FRUK) who managed to beat the quote and more importantly for us could commit to doing the work before the school holidays started. So we agreed to sign with them.

So back to A to tell him the news that we needed to cancel. He was obviously a bit disappointed but accepted our decision and as he was going into the office the next day (Friday), he would sort our cancellation out. We heard nothing, so called the Head Office on the Monday to confirm our cancellation and were told the cancellation had been processed but that a refund could take up to 30 working days - not the 24 hours that A had promised. Not great - but fine, as long as the money came back.

So for a month (June) we called and called and kept being told the same thing - 'your cancellation is in process and is with the cancellation team who will give you a call back - due to covid this is taking longer than usual'.

We soon passed the 30 working days (and about 20+ phone calls) and no money. On July 15th, more than 7 weeks after we originally signed, we were told by a different member of staff that because they hadn't received an email from us to confirm our cancellation that we were not eligible for a refund. At no point in the 20+ phone calls with Head Office and A was it mentioned to us that they had not received the email we had sent to confirm. We were just told on numerous occasions that the 'cancellation was confirmed and is with the cancellation team to arrange a refund' - we didnt even think to question anything else. They had deliberately neglected to inform us of that, so that the 14 day cooling off period lapsed and they could keep my money.

You can imagine my mood at this point . . .

So I was passed onto E (a manager, who also cannot be named) to escalate my complaint and she told me that an investigation is to take place to 'get to the bottom of the situation'. This is another 30 days wait - and guess who it is with - the cancellation department, those efficient folk who didnt call me back in the first place.

After this interaction I called our friendly rep A to get to the bottom of the issue as he promised us our money back. It turns out he had blocked my partners number. No problem, I called on mine and we spoke with him and he was again very helpful and said as he was going into the office again, he would get it sorted. Again, we heard nothing. Went to call him after the weekend - and guess what he only went and blocked me too! (I am beginning to think A is not as trustworthy as first thought). Not to worry, I have a work mobile, so we get through to him again and as soon as we introduce ourselves, he hangs up!

There is bad customer service and then there is flat out devious and underhand behaviour. All for a lousy £495 which to them will be nothing.

I now have legal advice from Trading Standards and will be taking this further.

I might not get my money back, but if I can prevent just one person going with this robbing scumbags then I will be happy! They have tried 3 times to remove this post - shame they don't care as much for looking after their customers or are as bothered about the fake positive reviews they post!!

STAY AWAY
After all the headache they caused they finally sent someone to sort everything out. So the 1st thing the fitter was very moody. He filled the grout or silicone whatever u call it on the bathroom window cill too thick and when I told him he got angry and went downstairs angrily came back up to scrape it of and do it again.then cut the window cill short in the living room for bay window when i saw it, it was filled with silicone on the edges and u could see how bad it was. When I told him he got angry and pulled the cills out and scratched all my paint work. When we told him about the other side of the bay window the window cill was cut short and he filled it with silicone he got angry and pulled he other one out to which scratched the other side of my wall and it’s paint work. He left me with no window cill on that side of the window and the other side all Cut wrong. we said 2 things to him what were his mistakes and he got angry and kept on saying I have to get back to my kids I have to go home. U came to do the job and u should have had a time frane of the work but he left all my room in a mess ,the floor he left all dirty from the cutting of the cills the hallway all dirty. Black hand marks on my white newly painted walls. I asked him where u going are u not gonna finish the work he took his tools saying no and went. What kind of professional work is this from a company like this. I called up the office spoke to A.oh yeh A was the one who said if I don’t remove my previous review we not coming down. He practically threatened me which I have in evidence. When I told him are u threating me I will goto police he tried to twist my words around back on me. Well after A was being rude to me again I sent him all the pictures and videos of how the fitter left my house but he said I had no manners. WHAT THE HELL YOUR FITTER JUST LEFT MY HOUSE NOT FINISHING THE WORK AND U SAY TO ME I HAVE NO MANNERS. Well I have evidence to who is rude and who is not. He passed it on to Mr S the director. after telling Mr S of the ordeal he said he will sort this out and send me another fitter. Now this is on Tuesday and it’s the weekend now and not heard back from Mr S at all. Oh yeh He filled outside bay windows filling horribly nothing neat thick and all over the brick work. It’s been a big headache with this company. And yeh after negative review all of a sudden they get a pile up of very good reviews all made up from the staff. If I could add images or videos on this site what they have done I would have.

They got my review flagged , I sent trust pilot the information they asked for.

Great business with Future Renovation from start to finish. Quick turnaround and very competitive.
Will definitely use again.

Hi, generally great windows at a good affordable price. Great fitters. Can't complain about product.

The negative: I tried to cancel by post after I paid a deposit, even within the time frame stated. Instead, I had a call trying to convince me to stay, the only reason I went ahead was due to realising I'm not getting my deposit, even though I was legally obliged too.

Positive:once everything was ordered, it was a quick process in getting things installed. Quality of windows superb, fitters experienced.

Improvements: if they see this, a couple things. Firstly, please allow customers to cancel if they do it within the time frame.

Secondly, try to organise fixed dates for installation, instead of provisional dates all the way till the morning of installation, which is a pain and inconvenience , I missed a few days of annual leave due to them re booking.

Lastly, have the surveyor explain drawings properly, orientation of windows were different to what I was explained and shown in drawings. I was told I was in wrong still. And finally, customer service needs slight improvement in terms of availability, I couldn't get through by phone quite a few times.

There are great things about the company and niggles too, if you can remedy the above, and take a less pressurised stance of almost forcing customers, it can be a great company, and you'll see far more 5 stars and more happy customers.

Absolutely brilliant installation by an expert installation team with minimum disruption and mess! Arrived when they said and kept me informed throughout the install. I would highly recommend using this company without hesitation!
Throughout this install I received expert information and advice from the salesperson, surveyor and the installation team. It’s hard to find such a service, but hey Future Renovations “Delivered” every step of the way! Well done to all.

Door and windows replaced did fantastic job vey impressed cleaned up after spotless

I had seven windows fitted.No problems at all.They completed it in 9 hours,no mess and all look good.Recommend them.
The men were very polite and deserve a well done

Just to start off, this is not a fake review. I had my windows and door fitted last week.

From start to finish, fantastic service. From the rep, to the surveyor and the fitters. All work was carried out to a professional standard, took away my old windows and left my house clean and tidy.

Am currently waiting for a quote for my cladding, facias and gutters to be replaced. Would highly recommend.

Absolutely delighted future renovations have installed exactly what we have wanted Ricky was my point of contact
I’m happy Ricky advised we should change the designs of the windows (due to security issues and safety issues)
I have friends and family who will be contacting Ricky for his assistance shortly

Do not go anywhere near this company. They are the most shady company I have ever had the misfortune of dealing with.

Grossly over priced, but they do all the pally deals, personal discount, marketing budget and the grant to help get the costs down to more reasonable, but still more expensive levels.

Customer service is atrocious, cancellations refuse to answer the phone, the customer service team have little to no customer service training and they promise they'll respond with an email or phone calls....but don't.

After many back and forths, I was promised an email confirming my cancellation and refund, but weeks later, it still isn't forthcoming.

They try to be forceful with making you proceed with the deal, despite making it clear you wish to cancel, within the cooling period no less. You will get a phone call at unsociable hours, from one of their guys, promising this that and the other to keep the deal, but in the background you can hear another person(s) talking loudly 'say this', 'say that'. To the point you can't hear what the main caller is saying.

I've logged a complaint, that is now outside their own complaints SLA of 5 days to respond to. We are now at 10 days without acknowledgement.

I have logged my complaint with trading standards, certass and now proceeding to the ombudsman in response to the lack of movement on the complaint.

It is worth noting that Future Renovations UK are certified by FENSA and the grant company is Trustmark, who will be informed of the dispute.

They are not members of DGCOS or Assure Certification though.

Save yourself the hassle and steer clear.

Update: in response to the reply I have just got. You have not been liaising with me at all, in fact the communication is all one way.

Since this review, I was asked to contact you, which I did. Despite all the file notes from the 20-30 calls I’ve made previously, I was made to go through again.

I asked you to email me with details of what was going to happen and the direct line to the person dealing with it. That hasn’t been forthcoming.

The fact of the matter is, I rang to cancel, you processed that cancellation over the telephone and are now reneging. Your terms and conditions provide a recommendation not and instruction. You also, are in breach of contract as per trustmark, due to not providing your company reference number, vat number or a target date.

It’s with the ombudsman, so let them deal with it. Plus trading standards are investigating you. All for £600!

Hope it’s worth it!

Just an update
I rang futurerenovationsuk.co.uk on the number provided below and was asked to forward all information I had on the 18th June 2020, s which I did via email and was told their complaints department will look into it and contact me back and its been over a month and guess what as before still waiting. I,very sent another email today let's see where that gets me.
My review is not changing

There are plenty of other companies out there who put windows and doors in, go for them and not these cowboys. Their customer service is non-existent and their products are crap. I've got the pvc surrounding the windows falling to pieces under a so-called 15 year warranty and they want to charge me £125 to put them right. They were stuck on with double-sided tape to start with, not very likely to last 15 years or even one year. They will send default e-mails to you and will doubtless send one to this review telling me to phone them. Their products are of poor quality and they are getting money from the Government for fitting them. Do yourself a big favour and do not use this company.

The work that was carried out by the window fitters was to a good standard, and a nice set of lads,
But be aware of the con, the window sample that was shown to me, by the Future Renovations representative, was far superior to the windows that were eventually fitted,
Customer service not Interested, only interest, receiving payment.

The many reviews for this company suggest both excellent and atrocious. Our experience was dreadful. Their behaviour was both fraudulent and deceitful and we were denied our deposit refund, despite cancelling the goods according to their terms and conditions. Once we had paid our deposit we did not hear from them again and the company are now disputing the claim for the payment we made to them through our bank. Disgraceful.

I'm very pleased to have picked future renovations uk to do my windows. Im very happy with the quality of service provided by the the friendly staff.

Do not use this company they are a total rip off I had patio doors fitted in late 2020 which have since had problems and they want too charge me for coming out too sort total disgrace