FurnitureOnline.co.uk Bewertungen 5.724

Antwort von FurnitureOnline.co.uk

Vor 16 Stunden

Hi Margaret

Thank you for your lovely review.

We’re really glad we could help get everything sorted for you quickly and smoothly after the mix-up with the order details. These things happen, and it’s no trouble at all—just happy we could assist.

We look forward to receiving your new order, and if you need any help at all in the meantime, please don’t hesitate to get in touch.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

Vor 16 Stunden

Hi Frank

Thank you so much for your detailed review—we really appreciate you taking the time to share your experience.

We’re delighted to hear that everything went smoothly from ordering through to delivery, and that you’re happy with your recliners. It’s also great to know that our customer service team were able to quickly assist you with the assembly issue and get things sorted without any hassle.

We do take your feedback on the early morning call on board, as we understand how that could be inconvenient, and we’ll certainly pass this on to the courier.

Thank you again for your kind words and for choosing to shop with us—we hope you enjoy your recliners for a long time to come!

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

Vor 16 Stunden

Hi Belinda

We’re really sorry to hear about your experience and understand how frustrating this must have been, especially after waiting since April 8th.

We’d like to reassure you that this is not the level of service we aim to provide. We work closely with our delivery partners to ensure orders are delivered within the expected timeframe, and we also do our best to keep customers updated throughout the process.

Unfortunately, we’re unable to locate your order from this review alone, so we can’t check the status just yet. Could you please send us an email with your order details at sales@furnitureonline.co.uk? Once we have this, we’ll investigate the delay as a priority, liaise with the courier on your behalf, and provide you with a clear update as soon as possible.

We appreciate you bringing this to our attention and would really like the opportunity to put things right.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

Vor 3 Tagen

Hi

Thank you for your wonderful review.

We’re really pleased to hear that your experience speaking with James was helpful and positive. Providing clear and understanding support is something we always aim for, so it’s great to know this came across.

We truly appreciate your recommendation and hope to assist you again in the future.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

Vor 3 Tagen

Hi Glynis

Thank you for your kind feedback.

We’re delighted to hear that you’re happy with the quality and value of your purchase, and that our delivery team made a positive impression. It’s also great to know that our communication and delivery speed met your expectations.

We really appreciate your support and hope you enjoy your furniture for years to come.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

Vor 4 Tagen

Hi Stacey

Thank you very much for your wonderful review.

We’re so pleased to hear that you had a great experience with our customer service and that your furniture arrived quickly. It’s also lovely to know that you’re happy with the furniture itself.

If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch. We hope you enjoy your new furniture!

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

Vor 4 Tagen

Hi Mrs Olive

Thank you very much for your kind review.

We’re delighted to hear that James was able to assist you promptly and provide helpful information regarding the Maddison Dual Motor Armchair. It’s great to know that your experience with our chat service met your expectations.

We look forward to hearing from you again soon, and please don’t hesitate to get in touch if there’s anything further we can assist you with.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

Vor 6 Tagen

Hi py

Thank you so much for your wonderful review.

We’re delighted to hear that you were able to find exactly the dining chairs you were looking for and that you were pleased with both the service and the quick delivery. It’s great to know the experience from ordering through to delivery met your expectations, and that you’re happy with the value and choice available on our website.

We truly appreciate your recommendation and kind words. We look forward to serving you again whenever you need anything in the future.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

Vor 6 Tagen

Hi Tom

Thank you very much for your kind feedback.

We’re so pleased to hear that our team provided helpful and polite support and that you felt comfortable throughout the process. Creating a relaxed, no-pressure experience while focusing on what truly suits our customers is exactly what we aim for.

We really appreciate you taking the time to share your experience, and we’re glad we could make things stress-free for you. If you need any further assistance, we’re always here to help.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

Vor 6 Tagen

Hi John

Thank you very much for your wonderful feedback.

We’re delighted to hear that our delivery team made such a positive impression and ensured everything was handled smoothly, including removing all the packaging for you. We’ll be sure to pass your kind comments on to them.

We really appreciate you taking the time to share your experience, and if there’s ever anything else we can help with, please don’t hesitate to get in touch.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

Vor 6 Tagen

Hi Matthew

Thank you very much for your kind feedback.

We’re really pleased to hear that you’re happy with the price, delivery, and most importantly, your chair. It’s great to know everything met your expectations and that you received your order promptly.

We truly appreciate you taking the time to share your experience, and we hope you enjoy your chair for many years to come.

If there’s ever anything we can assist you with, please don’t hesitate to get in touch.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

18. Apr. 2026

Hi Mrs Gay

Thank you for your great review.

We’re really pleased to hear that your order arrived on time and exactly as expected. Providing a smooth and reliable experience is very important to us, so your feedback is truly appreciated.

We hope you enjoy your purchase, and please don’t hesitate to get in touch if we can assist you in the future.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

18. Apr. 2026

Hi Karan

Thank you for your wonderful review.

We’re delighted to hear that the item met your expectations and that you were pleased with the delivery experience. It’s especially great to know that our delivery team made such a positive impression — we’ll be sure to pass along your kind comments to them.

We truly appreciate your support and hope you continue to enjoy your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

18. Apr. 2026

Hi Greg

Thank you for your feedback.

We’re sorry to hear about your experience and understand how frustrating delays and difficulty in communication can be. We always aim to respond promptly and work closely with our customers to arrange a suitable delivery date, so we’re concerned to hear this has not been your experience.

As we’re unable to locate your order details from this review, could you please email us at sales@furnitureonline.co.uk with your order information? This will allow us to look into the situation thoroughly and assist you as quickly as possible.

We appreciate your patience and the opportunity to resolve this for you.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

18. Apr. 2026

Hi

Thank you so much for your continued support.

We’re truly delighted to hear that this is your fourth recliner from us — that really does mean a lot. It’s great to know that you’ve consistently been happy with the quality, value, and service we provide.

We always aim to offer reliable delivery and helpful customer care, so your feedback is very much appreciated and will be shared with the team.

Thank you again for your loyalty, and we hope you continue to enjoy your recliners for years to come.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

18. Apr. 2026

Hi Dr Norman

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the quality and value of the item. It’s always great to know our products are meeting expectations.

We truly appreciate your support and hope you continue to enjoy your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

18. Apr. 2026

Hi Rajan

Thank you for your thoughtful review.

We’re really pleased to hear that you’re happy with the fabric, colour, reclining function, and massage feature — it’s great to know these aspects are working well for you.

We’re sorry to hear that the chair height hasn’t met your expectations. We understand how important seat height is for overall comfort and ease of use, especially when getting in and out of the chair. Your feedback is very valuable, and we will certainly pass this on to our product team for consideration.

If there’s anything we may be able to assist with, please don’t hesitate to get in touch with us directly — we’d be more than happy to help.

Thank you again for your feedback and support.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

17. Apr. 2026

Hi Pawel

Thank you for your feedback—we’re really pleased to hear that you find the chair comfortable and stylish.

We appreciate your comments regarding the heating feature. The heating is designed to focus on the lumbar area to provide targeted support where it’s most commonly needed, but we understand this may not meet everyone’s expectations.

Thank you again for sharing your thoughts, and we truly value your feedback as it helps us continue to improve our products.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

17. Apr. 2026

Hi Mavis

We’re sorry to hear about the issue you’ve experienced and appreciate you bringing this to our attention.

So that we can better understand what’s happening and provide the most suitable resolution, could you please send us some photos or a short video of the fault to sales@furnitureonline.co.uk? This will allow our team to assess the movement issue you’ve described and advise on the best way forward.

We look forward to hearing from you and getting this resolved for you as quickly as possible.

Kind regards,
Furniture Online

Antwort von FurnitureOnline.co.uk

16. Apr. 2026

Hi David

Thank you very much for taking the time to share your feedback.

We’re delighted to hear that you’re pleased with the Chicago Recliner and that it met your expectations in both style and comfort. At the same time, we’re very sorry for the initial issue you experienced, but we’re glad our customer service team was able to resolve this promptly and arrange a replacement to your satisfaction.

It’s great to know the new chair is exactly what you were hoping for, and your kind words about our service truly mean a lot to us.

If there’s anything further we can assist you with, please don’t hesitate to get in touch. We hope you continue to enjoy your recliner.

Kind regards,
Furniture Online